Czapp And Griffith

Found and corrected the problem without issue. Will hire them again. I use them for all plumbing related issues, simple or complex.

Back in November Czapp and Griffith came out to service the furnace at the home I had just purchased at the recommendation of my realtor.  Their charge was $250 for this.  2 weeks later, my heat stopped working on a Saturday.  I called Czapp and Griffith on Sunday as it was getting cold and they informed me of their weekend rates so I opted to have someone come out on Monday.  I waited all day for someone, finally at 3 he showed up, spent 15 minutes looking to tell me my inducer was shot.  He said he needed to order the part and that if he did it on Monday, I would have it Wednesday.  He said he would call me as soon as he knew the cost and order it.  He never called.  I called them Tuesday morning and the secretary said she was surprised he did not call but she would have him return my call which he did after lunch.  He told me he could order the part on Tuesday and still have it Wednesday.  I said go ahead.  Wednesday came and the work day was almost over when I received a phone call from Mr. Czapp telling me that the part was never ordered.  Keep in mind that it was 50 degrees and I have a 13 year old and 2 dogs freezing.  I called around and was able to find the part in York, drove to pick it up, met the technician at my house where he spent half an hour putting it in.  I cannot believe that they had the audacity to send me a bill for $180.  I had already spent $355 on the part that they did not order for 3 days.  Do NOT use them.  Their service is terrible and they really don't care if you are cold.

C&G responded nearly immediately during non work hours on one of the hottest days of the year.. Within 30 minutes of my call a repairman was at my door. He made emergency repairs pending a permanent fix. They gave me two alternatives to repair my ac and an estimated cost. They performed the repair within the cost estimate and the ac has worked flawlessly ever since. I appreciate their responsiveness, their followup, and the courtesy of their repairmen. I use them for all my plumbing, heating and air conditioning work. They are my first call whenever I need someone.

unknown

Plumbers showed up late (and did not call to say they would be late). Did not know the fuel type of the heater they were to install.  When installation was done, the heater made a whistling sound, which the lead plumber said was normal for these heaters (this was not true; they then realized they would have to correct the problem, which they did.)  Did not do a great job cleaning up. The plumbers were nice enough.