Blue Moon Glass & Mirror

The men came out properly measured the glass, the next day I received a call with the estimate. I ordered the replacement with a deposit and the glass was replaced several days later. The workmen were polite, and careful with their work. Being mindful to wipe their feet when entering the home.

I must apologize for this being so late, as the below work was completed in late 2018. My existing shower door (~10 yrs old) refused to close properly and I contacted several companies on Angies's list to see if one of them might take a look at it and tell me if it was reparable or not. Of those I contacted, only Ron (owner) said that he would take a look at it. All of the other companies refused to even come out and take a look at it, saying that since they did not install, they would not even take a look at it. I turned out that the problem was unreparable (which I had figured), and Ron recommended a couple of options for replacing it. After agreeing on a style and price for the replacement, Ron proceeded to take the necessary measurements and order the components. When they were available, he contacted me to arrange a time for installation. The installation was not the smoothest, as it turns out that the builders that installed the shower did not do a very good job of makeing sure that things were true and angled in the correct direction. Ron took the time to make the best of a difficult situation and worked patiently to ensure that the installation was done properly. Although we have had to have a couple of minor adjustments made (primarily because of the poor shower construction mentioned above), Ron has always responded in a timely manner to resolve those issues. I would definitely work with him for future projects.

I found Blue Moon on Angie's list after the first time someone broke the front door to our gas station and I had to get the glass replaced fast. The front door glass to the gas station was broken twice. I have called Blue Moon in both cases to come fix it. Their price is reasonable, the time frame was fast, and it was completed quickly. Does good work and the A rating is well deserved.

Ron cut the mirror to match the cardboard template I provided. I took the table to his workplace to check the fit and it was close, but Ron worked to custom fit it for another 30 minutes. It looks great!

He arrived promptly and installed the new glass in under 5 minutes. Although he charged the amount he quoted, I thought it would be adjusted based on the time the actual installation required. He claimed that he was a professional and that's why he completed the task so fast. I feel like his price was excessive given the 5 minutes it took to complete the small window job. I did receive quotes from competitors for a fraction of that price. However, I needed the work completed sooner rather than later. The installation was great. However, he didn't dispose of the old glass and it along with tiny shards was left on our dining room table. We have two toddlers and this was definitely a safety hazard. The only reason I'd be hesitant to hire again was due to the price.

Very impressed with this service call. Ron was able to come out the next day after I contacted him. Work was quick and professional. Would recommend this pro to others. Ron was able to share some good info. and was very pleasant to deal with. Having dealt with many contractors over the years, Ron is one of the better ones.

Ron, the owner did an excellent job. He spent his time to do it right and his price was very fair

Ron was so helpful, he answered all of my questions. He was prompt and treated my home like it was his. He went over and above in everything he did. I will definitely use his services again and recommend him to anybody looking to have any type of glass work done.

We selected Blue Moon Glass and Mirror for our shower enclosure based on their excellent reviews on Angie's list. At that time (March 2016) all A's. Unfortunately, we had two major problems with their work, one of which is not resolved to my satisfaction. The first problem was with the glass supplier used by Blue Moon Glass. They sent out glass that was the incorrect size, then again with the incorrect size and a large chip in the edge of the glass, then again with a large chip, before finally manufacturing the glass correctly and with acceptable quality on their 4th attempt. I had to take a day off work 3 times, in addition to the morning off for measurements, to get this shower installed. Ron did not check the glass before bringing it out until on the third attempt when I suggested this. He eventually admitted that the manufacturer was having problems with key personnel leaving to start a competing glass company. The more significant problem, which has not been resolved to my satisfaction, is that although I stressed the location of the contractor's wood blocking that was installed to support the weight of the glass enclosure correctly, Ron designed the enclosure with large brackets that extended beyond the area over the threshold, where the support blocking was located. I expressed concern about the support screws not hitting the blocking, but Ron insisted that this was not important, and that the tile and backer board could support the weight of the shower door. I explained that the backer board was Wedi board (a polystyrene foam/fiberglass waterproof tile backing panel) that is not intended to support shower doors. He insisted that it did not matter if he hit the support blocking with his bracket support screws, though he thought that some of the screws would hit the blocking. He seemed to know what he was doing, and I believed him when he said some of the screws should hit the supports, so I did not try to back out of the contract. The glass was installed with no obvious damage to the tiles, but within a month, I noticed a thin crack in the tile that extended from one of the top support bracket screw to the edge of the large format tile. Shortly after this, I noticed another crack had formed from a second screw in this bracket. I contacted Ron of Blue Moon Glass to let him know about the damage to the tile, and ask how he wanted to proceed to take care of this damage. He responded: "I thought one of the three screws hit something solid. I install a hundred showers a year and hardly ever hit wood. If you would like to repair the broken tile and have some wood put behind it, I can take the door down and reinstall. I do not guarantee tiles won't break, or work there way loose. The tile is cracked with a hair line and has not shifted, and shouldn't get any worse then it is." Since the cracks were becoming worse (the tile below the crack had shifted towards the interior of the shower), I called my trusted contractor, who came out and removed siding, sheathing and insulation behind this shower wall to determine whether any of the Blue Moon Glass screws had hit the blocking. None of the 3 screws in this bracket hit the wood blocking; they were just in the tile and Wedi board (foamcore). The contractor installed additional blocking to support the enclosure. I paid my contractor for the additional work required to support the shower door properly. So I now have cracked tile in my otherwise very nice new shower. I have since looked at the shower hardware vendor's catalog, and there is a narrower bracket available that would probably have allowed the screws to hit the supports, but this was not selected by Blue Moon Glass. Bottom line: Ron of Blue Moon Glass caused damage to my new tiles and refuses to take responsibility for the damage.

He was great to talk to, honest and professional.

unknown

Came right out to measure window. Took some time for him to get back to me - a bit of miscommunication on both of our parts. Overall very professional.

Working with Ron was great.  He was very responsive, very professional, and did a great job.  I had mold being formed next to my glass shower and needed to take it apart and clear out the track and re-caulk it.  Ron gave me a very reasonable quote and came out and did a great job.  He is honest and a hard worker.  I would definitely use him again and recommend him to others.  While my job wasn't that big, I would trust him with much bigger projects.

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I had a landscaper crack and break the glass on the door.  I contacted Blue Moon Glass immediately.  He responded immediately, came out the next day with an estimate.  We paid him and he ordered the glass right away.  He had to order the glass so as soon as it came in, they were out and had it replaced.  This was perfect in that I did not have to wait for a quote, take time out of my day to be there and my communications were all done through Angie's List.  Everything that they said had happened and went extremely smooth.  Thank you so much for the prompt service and excellent work on my door.

GREAT!!!!
       When water damage appeared on the ceiling of our den, below our second floor main bathroom, we used Angie's list to fix the leak. The grout mechanic  found one leak behind the shower's water control and also replaced all the old caulking. After the caulking dried we ran the shower only to find out that there was still a leak present. At this point we went back to Angie's list to seek a technician/mechanic who dealt with shower doors (recommended by the grout mechanic).
         Even though Blue Moon Glass & Mirror showed a Hanover, PA address, my wife's intuition kicked in and she called Blue Moon. She got Ron on the phone and explained our demise. Ron explained that not only does he do a good bit of work in the Baltimore area but on Wednesday (a couple of days away) he will be doing a job at a location about four (4) miles from our house.
         Ron told my wife that he would stop over after completing his initial job, take a look at the situation and provide us with an estimate. Ron said he would not charge us for this initial visit. Ron was both prompt, called as he was leaving his initial job, looked at the shower enclosure, tentatively identified what he thought the problem was and provided us an estimate. My wife felt quite good with Ron. Ron made us understand that he would take portions of the shower enclosure off to look for where a leak was causing the ceiling damage. Ron could not guarantee what he would find but my wife felt that we, at least, needed to try.
          Ron was early for his appointment, better than late, found a small hole under the front door of the enclosure sealed the hole and put everything back together in a little over an hour. Ron's charge--exactly his estimate. So far, the leak is fixed. In a home that is over 20 yrs. old things can go south quickly. Should we begin having problems once again with this enclosure Ron left us a brochure depicting numerous enclosures we could purchase should the need arise. Should the need arise for a new shower enclosure, we definitely will be going back to Ron.     

We remodeled our hall bathroom and our contractor recommended Ron (Blue Moon Glass and Mirror).  Ron installed two mirrors and frameless glass shower doors.  He was friendly and professional.  The turn around time was right in line with everything else in our project and there were no delays.  The shower doors are beautiful.  I would absolutely recommend Ron for any future glass/mirror needs.

I emailed the company on Wednesday, 01/21/2015 with an inquiry to have a window pane replaced in my home.  I received an email back that same day asking for my address and replied immediately with the information, still within the same day.  After waiting five days for a reply and not hearing back, I had to follow up with the company on Monday, 01/26.  The company responded the same day stating that they would be in my area on the upcoming Tuesday and Wednesday.  I asked for the times (since the company didn't provide any) and I responded that same (very early in the morning), that he could come over after 3 p.m.  I also included my phone number and asked that someone confirm with me.  I left work early to be home at 3 p.m., and then I got an email right before 3 p.m. asking if I could do another day.  I don't understand why I could not receive a courtesy call versus an email 2 minutes before my scheduled appointment.
I replied that I am inquiring with another contractor and received a reply that simply stated, "thank you."  I am glad to work with someone else on this project.

I was out of the country when the work was done.  When I returned, I found a flawless beveled mirror over the new bathroom vanity, a flawless installation of a new beveled mirror on the existing mirrored medicine cabinet; and a new Cardinal shower door.  
The mirrors are very high quality.  The Cardinal shower door was a great improvement over my old shower door that was purchased from a box store and installed by a handyman.  The old door leaked.  This new door has been used now for over two months and there is no water leaking.  I chose the 1/4" glass for the shower door with a customized coating to shed soap scum.  The look and feel of the 1/4" glass is like that of a luxury car door.  It rolls smoothly and does not rattle.  The handles are firm and easy to use.  
No one that I contacted, other than Blue Moon, knew how to put a new mirror over an existing mirror on a medicine cabinet.  I did not want to change medicine cabinets and incur drywall repair in doing so.  So, Blue Moon re-used my very good existing medicine cabinet.  Also, Blue Moon had to cooperate with the schedule of the contractor that was doing the complete demolition and remodel of the bathroom and did so with aplomb.

After I met with Ron and received an estimate, I didn't bother interviewing any other company.  Ron was so great and his price was very reasonable, that I decided to sign immediately.  I am very happy that I hired Ron at Blue Moon Glass and will definitely hire him again for my next bathroom remodel.  He is courteous and professional.

unknown

Ron was great and the project turned out great.  We reached out over e-mail and he quickly responded the next day. He came out to give a detailed estimate at a time that was convenient for us the following day. The price was in line with the other quote we received and included everything (no hidden fees). Based on our fixtures, Ron recommended and ordered hardware that matched the existing design. Other reviews have commented on the how quickly Blue Moon completes projects which we also found to be true. Our bathroom contractor had told us to expect 4-6 weeks from their typical shower door vendors but Ron got it done in half the time. We signed a contract on the Aug 27th and everything was done by the Sep 13th. I highly recommend Blue Moon Glass for anyone doing a glass shower door project. 

He was on time. He did exactly what we had discussed. The job was done quickly and efficiently. He cleaned up the area to the point that you would not have known that the glass had shattered.



Couldn't ask for better and his price was reasonable.

unknown

Ron was very responsive and professional. Shower door looks great. Installation is solid and clean. Excellent service.