Demilio Heating & Cooling

Best service I’ve had to date with anything home-related. Back story… I’ve had three different companies come out to look at my furnace and was charged each time. Each generally saying that they had no idea what was wrong. After spending about 1k on having them out and them replacing various parts to troubleshoot, I called Demilio. Demilio returned my call within an hour on a Friday. I they even offered to come out immediately that night, then said they had availability over the weekend. I scheduled for the following Monday due to the break in the weather. Their technician was prompt and polite. He was prepared with all equipment and had my furnace diagnosed within five minutes which impresses me because of the number of people looking at it before. He called his company to check inventory for repair and also offered me additional options in case I would prefer to upgrade furnace when compared to repair cost. All of this happened within fifteen minutes. They had everything in stock.

Prior to calling Demilio, I changed the fuse and the filter to be sure that wasn't the issue. When I called, the woman on the phone to inform her we had no heat, she was polite and stated that she hoped to have someone at our home before lunch. Not long after calling Demilio, the technician arrived. The technician came in, ran diagnostics, and discovered that the ignitor was bad. He promptly researched and picked up the part and returned to install it. Currently, the heat is now working and we are beginning to warm back up. Our experience was positive and we will definitely consider Demilio when servicing heating and air conditioning in the future!

They were late but nothing wrong with fan. Had to change some batteries which cost a lot.

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I could not have been happier with the purchase and installation

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Everything went great.  Between the quote and the day of service, everything was complete within a week (the project was done in less than a day).  The worker was very professional, cleaned up the work area very well, and the finished project has made a huge difference in bringing heat upstairs.  We would definitely have them do some work for us in the future if the need arises.

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Carrier Heat Pump install 7 years ago. Thermostat had 10year warranty.

Thermostat went bad. Call Demilio Heating/Cooling.

He charged $360 to clean outside of heat pump and left to go get a replacement thermostat.

The technician told my wife the thermostat was not covered under warranty and installed a new

$700 thermostat. Total bill $1100.00.

Never left a itemized bill. Took old thermostat(still under warranty).

I came home to find this out. Called and left a message for Demilio to call in morning.

The company used to be reliable. I would not trust them anymore.

They were very professional and thorough. They were very prompt in arriving and fixing the HVAC.  They were also very affordable.  I would highly recommend them to anyone else looking for HVAC services.

Came to house on time. Explained what all that was going to be done. Once finished explanined everything...what needed done or suggestions. I always have trouble reprogramming my thermostat. Talked me through it as I did it. The total was the amount I was told.

They have always done great work. They I have used them personally and recommended them to others.

The service turned out well. They came quickly and did a good job. The service man was prompt and on time. He was also very curteous.

The service has been excellent. They provide good service. I have no complaints with them and highly recommend them.

They did a fine job. They were available. We called a number of companies and they were the only ones that were available right away. We were happy with their service.

The service was very good. They are awesome. Whenever we need filters that bring them right to our door which is nice and saves us time. We have been really happy with their service.

My Oil furnace was making noise which I felt was a problem with the pump on the fuel line (It was not leaking, just making noise).  I called DeMilio and scheduled a cleaning and tune-up with the understanding that the tech would also look at the noisy pump.  The DeMilio tech came on the appointed day and time and diagnosed the problem saying it was probably the pump coupling and retrieved one from his truck.  After replacing the coupling, the noise was still the same, so the tech said it must be the pump.  He checked his truck and had a pump on hand so he proceeded to r&r the pump.  This is where we ran into a problem.  The tech asked me to cut off flow in the fuel feed line, which I did, but he said the second line (an overflow return line) would be okay (I suggested that we separate it at a junction on the wall nearby and stop it up), but we left it alone.  Well, when he removed that line, heating fuel began gushing out of the return line all over the inside of the furnace, including throughout the air intake area.  I suggested he might redirect the tubing (since it was flexible copper tube) over a bucket he had with him, which he did, but the damage was already done.  He worked for about 5 to 10 minutes wiping up the fuel spill with paper towels, meanwhile, the fuel was still freely flowing out into his bucket (which was also filled with dirty rags, old furnace parts and used paper towels).  I then retrieved some materials to plug the end of the tube with some success, fearing his bucket would overflow.  The tech could not remove the plugs from the new pump, so i took him to my garage to let him use my vice, enabling him to assemble the new pump fittings.  Upon returning to the furnace, the tech attempted to reattach the return line over top of the bucket but soon realized that the fuel would flow through the pump and all over the inside of the furnace again.  In his haste to get the pump back out over the bucket, he kinked the return line (he later squeezed the line with pliers to take some of the kink out).   Eventually I took it upon myself to disconnect and plug the return line at the junction on the wall and stopped the flow of fuel.  The tech was then able to install the pump and the lines without further mess and loss of fuel.  The tech was a really nice young man who, it seems, was not well versed in oil furnaces as he kept apologizing profusely saying he had never experienced anything like this before.  The Tech then replaced the nozzle as part of the tune-up. To his credit, he was apologetic and tried his best to clean up the inside of the furnace.  However, I spent the next hour+ cleaning the floor and the inside of the furnace with degreaser and odor neutralizer to no avail.  The air intake compartment still smelled like diesel fuel and spread that smell all over the house.  The smell was so bad that I got physically sick to my stomach from it and seriously considered getting a hotel room for the night.  We toughed it out, but it was over week before the smell was cleared out.

UPDATE:
Dave DeMilio called me this morning and was very cordial.  He indicated he had misunderstood the problems with the service call, apologized, and wished to make things right, which he did.  He also indicated that he spoke with the service technician who had performed my work and addressed and corrected the issue with him.  He seemed earnest and his actions indicated he was such.  As a Christian, I am a believer in second chances, so I have updated my review to indicate that I would, indeed, be willing to call them again for service.

They are very knowledgable and kind.  Very respectful of out home and made sure to put booties on when in the house.  They cleaned up great too.

 I wouldn't recommend these guys to anyone.  We had them come and replace a furnace in a house that we had just purchased.  Initially, I was happy at the responsiveness we received, but as soon as we identified a problem, we couldn't get them back out to the house.  With all the government rebates, they were not interested in fixing problems; they were only interested in new jobs and new revenue.  Here it is, a year and a half later (still having problems by the way) and I've asked for new quotes from three totally different contractors and each one has identified all the problems with the installation by Demilios.  The unit is undersized, the installation work is undesirable, and there are many problems with the duct work, which Demilio's never caught.