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About us
Maid Brigade is national franchise in business since 1982. All franchises are locally owned and operated. We serve Montgomery County and bordering Philadelphia county. All our employees are insured,bonded and trained All equipment and supplies are provided by us We are a GREEN CLEANING COMPANY using only approved environmentally safe products. Our seriveces are guaranteed.
Business highlights
27 years of experience
Services we offer
GENERAL HOUSECLEANING, KITCHEN & BATHROOM CLEANING.We offer comprehensive house cleaning services incl - cleaning the kitchens, bathrooms, dusting, vacuuming and mopping of hard wood floors.
Accepted Payment Methods
- CreditCard
Reviews
4.427 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 19% | ||
| 7% | ||
| 7% | ||
| 0% |
Showing 1-25 of 27 reviews
MARIA M.
Jan 2018
They are very professional. Do a Great Job. My husband always comments on the shiny floors as well as the bathroom. Won't regret it.
Bob M.
Jun 2017
The women did a real good job in cleaning the entire house and respecting my property.
ELLIOT W.
Aug 2016
unknown
FLORENCE Z.
Feb 2016
unknown
Response from MAID BRIGADE
"Thank you for taking time to leave review this will only spur us to do our best at all times and to have as satisfied customer."
Funke B.
Oct 2015
The team is very professional. I have had a good experience overall
Response from MAID BRIGADE
"Thank you for your review - we really appreciate heartfelt customer reviews - I assure that we will further improve upon our cleaning and try to earn an overall A from you. Thank you again"
Lisa B.
Sep 2015
unknown
Response from MAID BRIGADE
"Thank you for your review and your positive experience. We will make every thing possible to give you value for your money and earn your loyalty Thank you again for choosing Maid Brigade"
Janet F.
Jun 2015
I was really pleased with their work
Response from MAID BRIGADE
"Thank you for your feed back, we are gratified to note that you were satisfied this will further motivate our quest for excellence. Thank you Tony Shah"
Melissa N.
Jun 2015
unknown
Jessica K.
Mar 2015
unknown
Response from MAID BRIGADE
"Thank you for your review, we are grateful for your business and good will, and this will only engender recommitment from our side to always strive for the satisfaction of all our customers. Thank you Tony Shah"
Laura K.
Feb 2015
We needed our home professionally cleaned before closing with the new owner. Everything went great. The women arrived on time and ready to work. Both women worked efficiently and with good attention to detail. The house looked great when they were done! It took about 4.5 hours to clean our 4-level house, including all appliances.
Response from MAID BRIGADE
"Thank you for your satisfaction review - we hope you will use us again - Thank you"
Gloria W.
Dec 2014
The Maid Brigade sent two people out to help get my house in order before the holiday. They were very personable and professional. They worked quickly despite several rooms containing clutter. The work was very good but due to the short notice I could not book them to do any extras, like fridge and stove cleaning. They spent about 3 hours in all. I will use the service again.
Sandra M.
Oct 2014
I wanted an in-depth cleaning of my house. Two woman arrived and did all the tasks requested. They were pleasant and professional. I paid for three hours of cleaning and they cleaned for 21/2 hours, no refund. They asked if I wanted the bathroom floor washed which I assumed is a standard part of cleaning a bathroom .As with most agency cleaners, the cleaning was superfical and not what I'd call in-depth cleaning. The kitchen flloor which was very dirty, was washed but minimally. I had a coffee spill on a hard wood floor and it was still there when they left.
The women did ask me to review their work and if I had noticed those items and told them how to clean it, I am sure they would have corrected it.
The agency staff were very professional and on top of planning my services.
The women did ask me to review their work and if I had noticed those items and told them how to clean it, I am sure they would have corrected it.
The agency staff were very professional and on top of planning my services.
Response from MAID BRIGADE
"Dear Customer: Thank you for your feed back. Since it has come after nearly 2 months of the cleaning I had to revisit the records and have the crew who cleaned review it but as can be appreciated they were hazy about their recollections Howeve as per the record(this is what we use for payroll) they were there for 3 hours - and the amount we received was $160 ($200 - $40 Angies List commission) Our actual rates are $90.00 plus tax for 2 people per hour. But as a special promotion we did participate in this campaign, with a view to establish new customers. And we go out of our way to make sure that we please our customers. Now that you have all the facts I am sure you will appreciate our commitment. If you still feel that you should be refunded half an hours charge please let us know and we will gladly oblige. We are happy that you chose Maid Brgade and hope you will call us again. Thank you Marilyn Laurelli Filed Manager"
Kelly A.
Sep 2014
I have used Maid Brigade for over two years and have been so happy with their service. They are responsive to my needs and scheduling; the same team showed each time; if ever there was a problem with the cleaning or I was less than satisfied, I simply let them know and they made me happy! The team is always fast, efficient, and friendly. Pat, the team lead is kind and professional. In the rare instance (two in two years), when something was damaged, they promptly reimbursed me for the replacement. AND, the team was kind to my cat! On one occasion when I accidentally left kitty on the patio, Pat called to ask if I had done so accidentally and she let him in...above and beyond the call! I will miss you Pat and the Maid Brigade team! Wish I could take you to North Carolina with me :-D
Response from MAID BRIGADE
"Thank you very much for the review - we will of course sorely miss you. But here's wishing you only the very best in every thing you do!"
Scott Y.
Sep 2014
Marilyn and Tony responded quickly to my frantic call to clean a large five-bedroom house I recently purchased and needed to move into in four days. Two people were scheduled for 4 to 5 hours and while cleaning they actually took six hours to finish. They first got my permission to work longer and because I was home all day I can honestly say they only took one 15 minute break the whole time they were here. The people I bought the house from probably had not cleaned some of the appliances and other areas for a very long time. They cleaned their butts off. I would highly recommend this company for any type of cleaning you have. I intend to use them on a semi monthly basis starting in October.
Response from MAID BRIGADE
"Dear [member name removed]:Thank you for your glowing comments - We really feel appreciated and are motivated to keep our quality up. We will look forward to working with you soon Thank you very much Marilyn Laurelli"
Margaret D.
Jun 2014
unknown
Response from MAID BRIGADE
"Thank you for your satisfactory review and please remember for all future cleaning needs for self and family and friends!! Marilyn Laurelli"
Daniel W.
Oct 2013
Maid Brigade routinely cleans all hard wood floors, cleans kitchen, bathrooms, makes beds, dusts all surfaces all with efficiency, attention to detail and professionalism. Notice is provided of arrival times, A questionnaire is provided after each visit. Management is very responsive to feedback. The staff that routinely clean our home do an excellent job.
Cathy C.
Oct 2013
I have been using Maid Brigade of Glenside on a weekly basis for cleaning of my very large lovely house, since August of 2005. I am a professional person who simply does not have the time to clean my own house the way I would like it to be. I had previously used another cleaning service and I was not happy with the results---there was a significant amount of breakage and the dust and dirt just built up over time. I then thought about having a private housekeeper, but after meeting with Tony Shah of Maid Brigade, I was convinced that I could get the personal results I needed at less cost and with greater convenience and reliability from his service. This has proven to be true, which is why I have continued their service weekly for the last 8 years. The only interruption was for a couple of months while we had extensive home renovations to our kitchen and baths. After these renovations, the Maid Brigade team came in to clean up the mess of construction, and continued on with their usual excellent work. They were very responsive to my requests for specific treatment of my new hardwood kitchen floor as well! Bathrooms are sparkly clean, floors and furniture are dust-free, and my house always smells great. I have four cats, and the professional staff is extremely careful to make sure they are never let out of the house during their entrance and exit. They bring their own environmentally green products and equipment, which I find to be a great convenience and which decreases my overall expense, although they will use my own products upon request. The cleaning staff is friendly and courteous, and there is a consistent team who knows my special wishes and requests, personalized to my home. Tony Shah always advises me by email the day before regarding their arrival time, and is flexible if I need to change the day or time. The team is extremely trustworthy, and I make it a point to have the cleaning done while I am at work, with great confidence and trust. I think the fact that I have used this team weekly since 2005 speaks for itself!! I highly recommend Maid Brigade of Glenside.
Mairi L.
Oct 2013
We have used Mail Brigade-Glenside for almost 10 years and overall are very satisfied with the service. The team is always on time and never misses a week. I previously used an individual for cleaning services and often had issues with scheduling due to illness, car trouble, various conflicts, etc. so I have been very pleased with the team approach which totally eliminates those issues. On occasion I add small jobs that are not normally part of our weekly service (for example, cleaning ceiling fans or making beds) and these are always done without an issue (for a small additional fee which is always reasonable). A couple of times I have felt that certain aspects of the cleaning were not thorough enough (nothing major, but, for example, not vacuuming behind doors and/or missing corners) and the owner always addressed these issues with the team and there was improvement. Although I don't often see them, the ladies on the team are nice when I do run into them. Once in a while I will see them if I need to work from home or for some reason am not heading out the door at my regular time. On these occasions, or when I have returned to the house while they are still working, they have always been hard at work and doing a thorough job even though they are not expecting me. I understand the owner makes random checks on his customers houses to ascertain the work that is being done by his teams. If our regular service day falls on a holiday, the owner will contact me 1 week+ in advance to reschedule the cleaning to a day that is convenient for me. If I have to cancel service due to our travel schedule, etc. there is never a fee or an issue although I do try to provide sufficient notice. We have a good-sized family house and I feel the price I pay is reasonable, especially since they supply all of their equipment and cleaning supplies. It goes without saying that I have never had a problem with damage to any of our possession, theft, etc. and do not worry about this at all with respect to this business and its employees.
Response from MAID BRIGADE
"Dear [removed member name]: I am gratified by your review all I can say is we are lucky to have customers like you who not only have been loyal but have always empathized with our difficulties. I want to assure you that we will continue to work hard to earn your loyalty and trust. Thank you Tony Shah"
Robin C.
Oct 2013
I have been a customer with Maid Brigade of Glenside for about 8 years. They clean my home weekly, and overall they do a great job. The staff are punctual, pleasant, and hard working. I find Tony to be a pleasure to work with----he is extremely accommodating towards schedule changes and is always willing to respond to feedback. Over the years there has been an occasional instance of less than stellar cleaning (sometimes there are staffing changes or new staff on board). In those instances, Tony has been extremely responsive. He will usually inspect my home himself, and then ask his staff to re-clean to my satisfaction.
If you are looking for a reliable, trustworthy, and dependable service, I highly recommend Maid Brigade of Glenside.
If you are looking for a reliable, trustworthy, and dependable service, I highly recommend Maid Brigade of Glenside.
Response from MAID BRIGADE
"Thank you (Member name removed) for your comments. We are I assure you ever more encouraged to keep our customers always happy and give them the best value for their money. Thank you for your business and trust in Maid Brigade Tony Shah"
Melissa J.
Oct 2013
I have generally been very satisfied. The owner and cleaning ladies have always been courteous and responsive. I have given them access to the house when we are not at home and there has never been a problem. The job they do is quite good and thorough. On the rare occasions where something has been overlooked, they have addressed it right away. They leave a stamped comment card to solicit feedback everytime.
The regular cleaning they do is a basic clean. Over time I do eventually need to do a "deep clean" on some areas myself or request that they spend additional focus on a particular area, but this is in accordance with my expectations. They have always responded to my special requests (like water only on the floors when I had crawling babies or to clean front porch and fridge in exchange for an area of the house was off limits due to construction). Pricing and service are comparable to other services in the area.
The regular cleaning they do is a basic clean. Over time I do eventually need to do a "deep clean" on some areas myself or request that they spend additional focus on a particular area, but this is in accordance with my expectations. They have always responded to my special requests (like water only on the floors when I had crawling babies or to clean front porch and fridge in exchange for an area of the house was off limits due to construction). Pricing and service are comparable to other services in the area.
Response from MAID BRIGADE
"Dear (Member name removed): It has been a pleasure having you as customer - I promise we will do every thing possible to keep your business with us. Tony Shah"
MATTHEW G.
Aug 2012
I would agree with the other reviewers. They do the bare minimum cleaning and there have been times that they didn't even bother vacuuming. (like we couldn't tell the difference and not notice that there were no vacuum cleaner "tracks" on the carpet!)Am looking to move on soon from them and find someone who appears to care about their work.
Response from MAID BRIGADE
"The members are valuable customers - I am surprised and pained to see their dissatisfaction.We will review the cleaning of this house and come up with measures to see that they value for their money every time. Member I want to submit to you to also let us know directly of your concerns so that we can take remedial action and earn trust and business. Thank you for atleast letting us know - even if indirectly. Tony Shah"
Jeff C.
Aug 2011
Each time they were here, the job was fairly shoddy. It's clear they rarely moved things to vacuum or mop or wash or dust around them. There were crumbs on the kitchen counter left over from breakfast after they left. They seemed to think that a "deep cleaning" of a 3000+ sq ft home (3BA, kitchen, 5BRs) could be done by two people in under three hours and a standard cleaning should only take an hour or so.
But my real problem was their scheduling and then their reaction when they were late. Of the five times they were scheduled three of them were off by more than 90 minutes (one time they didn't come at all). Further, Tony would not tell us when we could expect the maids until the day before the service, meaning we had to keep the day wide open and wait for him to tell us his schedule so we could make plans around that.
The last time we saw them, Tony didn't even bother to email us when they were coming. They showed up and then when I called Tony to complain (again) about timing and punctuality, he told me that he didn't need my business, which is good because he doesn't have it any more.
But my real problem was their scheduling and then their reaction when they were late. Of the five times they were scheduled three of them were off by more than 90 minutes (one time they didn't come at all). Further, Tony would not tell us when we could expect the maids until the day before the service, meaning we had to keep the day wide open and wait for him to tell us his schedule so we could make plans around that.
The last time we saw them, Tony didn't even bother to email us when they were coming. They showed up and then when I called Tony to complain (again) about timing and punctuality, he told me that he didn't need my business, which is good because he doesn't have it any more.
Response from MAID BRIGADE
"As a matter of sound business principle and ethics I do not contest the views of my customers. But here is an example of eggregious mistatement and exaggeration. The bitterness of the customer is understandable as I refused to service his house after being called a LIAR and insulted by a unacceptable tone. It is an unfortuante fact that we were late on two occassions - the scheduling variables are sometimes out of our control, the previous job we did, traffic can play a role. But we keep our customer posted in case we are behind schedule as we did in the members case. He knows that we made mistake in sending the email meant for him to another customer by mistake, I forwarded to him the copy of missent email as proof - especially as he claimed to be a 'forensic computer specialist' and warned me not try to 'fool' him I also want to point out that his First Cleaning was $222.60(and not @250), contrary to what he says he was pleased with cleaning - he has given an excellent rating ( we have leave behind quality card system,which the customers fill and mail it back). No business can claime to be flawless but the ones that recognize the flaws and work to correct them are the successful one - and we have been in business for the past 12 years."
MARK P.
Nov 2009
They were okay; the people were nice, but, the cleaning wasn't spectacular. It wasn't as thorough as I would have hoped.
SCOTT S.
May 2008
Tony Shaw, the owner, was friendly. I was able to schedule him to come and do a free estimate within a day of initially calling. I was able to schedule a cleaning just 5 days later. True to their word, his crew called the day before the scheduled cleaning to set a time. The initially said 9:30am. On the day of the cleaning I received a call at 9:45 telling me they were running late. Another call at 10:15 said they were stuck in traffic. The crew finally showed up at 11:05. The two ladies were hard workers. I showed them exactly what I wanted done. They did everything that I asked and were efficient. The bathrooms looked especially good.
GARY E.
Apr 2008
The first time 2 people came and did an excellent job, particularly in the bathrooms and kitchen. The second time, 3 people came and the job was disappointing, particularly in the bathrooms and kitchen. We have notified the company of our displeasure and they offered to return, but this was not convenient for us. We do not intend to use company again. The cost for the 1st cleaning was $140.00 and the cost for the 2nd cleaning was $120.00. We thought the price was a little high for the area to be cleaned, but it was acceptable to us.
Licensing
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FAQ
MAID BRIGADE is currently rated 4.4 overall out of 5.
MAID BRIGADE accepts the following forms of payment: CreditCard
No, MAID BRIGADE does not offer free project estimates.
No, MAID BRIGADE does not offer eco-friendly accreditations.
No, MAID BRIGADE does not offer a senior discount.
No, MAID BRIGADE does not offer emergency services.
No, MAID BRIGADE does not offer warranties.