Zito's Landscaping And Lawn Maintenance

I sort of inherited this company as my previous landscaper got out of the lawn care business.  I was told by the previous contractor that Zito's would be taking over the service calls at the same price.  I figured I would given them a try since I had no one else in mind and the previous company recommended them, plus I figured it would be difficult to get a new service in the height of spring growing season.  So they cut my lawn for all of last spring/summer/fall.  Everything was going well until the fall when their trailer gouged and scratched my asphalt driveway (two different areas, entire damage was about 10-11 feet)  I called them and the owner investigated and called me back, admitting that his crew has accidentally cause the damage.  I appreciated his honesty, but surely this wasn't the first time their trailer had been on someone's driveway.  They had been cutting mine for 3/4 of the season by this time.  I expressed my displeasure, the owner came out and patched the damage.  The repair was obvious and really didn't become less so until I had the entire driveway resealed.  Fast forward to the end of the season and the leaves are in dire need of being raked/picked up.  Since my previous service did this, I wrongly assumed this company would be doing the same.  Despite calls as to when they would be coming to do the leaves (left messages, you never get to speak to someone right away), no one ever showed up or called to say that service was not going to be provided.  My neighbors stated their calls for leaf service were not returned either but I guess they should write their own review.  I ended up collecting nearly 90 bags of leaves myself.  Further, since we had a rather warm, extended fall, the grass continued to grow well after the final lawn cut.  I cut the lawn (1 acre) myself three more times after their last appearance.  Poor customer service and very poor communication, I would not go with this company.

They sent me a letter saying they would be resuming their service this spring.  I informed them in writing they were fired and the reason why they were fired (above).

Their price varies according to what they do. The lawn cutting is $30 a cut. Somewhere during the season at some point my bushes need to be trimmed. They cleaned out one of my flower beds. They just come one day and it will be done and they  tack it one onto the bill, which is fine.  He also will do retaining walls; I had one put on a couple of years ago. They only do snow removal for commercial properties. He is excellent.   

I called on 3/27/2015 and left a message that I needed some landscaping work done and please call. Nobody from Zito's Landscaping and Lawn Maintenance called back as of today, 04/02/2015.

I realize that this is a busy time for landscaping companies, but a telephone call could have been made in the evening or weekends especially since their operating hours are 7am - 7pm  M - F, 7am - 6pm on Saturday and 8am - 4pm on Sunday. In case Zito's Landscaping and Lawn Maintenance company is too busy to take on new customers, a call stating that would have been appropriate.

Sorry that it turned out this way, the reviews on Angie's list were great, and they are located approximately 6 miles from me.