Baker Sales and Service

** DO NOT RECOMMEND FOR POOL OPENING/CLOSING SERVICES ** I would like to start by explaining my strong recommendation against using Baker Sales and Services is not because of the original issues I was dissatisfied with during our pool opening but their response to my complaint when contacted. Previous to contacting Baker Sales and Services we had used Alpine Pools for several openings so we were used to a certain level of service. There were a few items that may have been nitpicky like my husband was upset they appeared to just shove the safety cover in the bag vs. Alpine Pools rolling it up neatly and tightly giving it a smaller imprint in our shed. We were also used to Alpine Pools starting the process of balancing the pool by putting in the shock type chemicals as part of the opening. At the time of the opening I asked Baker Sales and Services if they put any chemicals in and they told me it was my responsibility because the process should be spread out over like three days. So, I went to the pool store and dealt with the balancing of the chemicals. They did hook our equipment back up and turn it on. There were two o-ring type items that were leaky that needed to be replaced. In the past that had been done the same day but they told me they would call me back with a quote for the parts I needed. When I went up to the pool to check things out I thought I smelled gas. My husband also noticed that two plastic pieces that label the drain pipes were broken off and just left on the ground next to the equipment. My husband urged me to call them up and let them know about the items he wasn’t satisfied about because of course they can’t fix something or do better next time if they aren’t aware. The “service manager” I spoke with was very unprofessional. As I was listing off my items he was barely listening telling me there is no way his guy would have broke those things off…. He’s surprised they told me they don’t put any chemicals in…. Then, he stopped me and basically yelled at me because “all I was doing was being negative about his company. He was a single father… what did I want him to do stay up until 4am after he puts his little kid to bed to worry about my call and see what parts I needed ordered??” I calmly told him I was sorry he felt that was but it was the point of this call to make him aware of the things we were unsatisfied about. About the gas smell he agreed that was concerning and said they are working like crazy right now but obviously that was important enough that he would get someone back out there that night or the next day. He didn’t really offer any other suggestions of how he would make us feel satisfied again. They didn’t call me back about my opening issues or my parts. I contacted the gas company who took a reading and said the heater needed to be shutdown because it wasn’t safe. I had to call Alpine Pools who despite being extremely busy themselves running about 7-10 days out for service calls sent someone out the next day to fix the issue and replace the parts the same day. About three weeks after opening my pool I received a voicemail from Baker Sales and Services telling me my parts were in even though I never received the quote call. I called them back and told the new person on the phone how we were left hanging about our other issues and never received a quote on the parts. He reacted the same way… defensive and barely listening. I started with the issue of smelling the gas. He told me there was no way someone from Baker Sales and Services would have told me they would have come back the next day to check it out, they wouldn’t make a service call that quickly. That is about where I gave up and lost my patience. All companies will make mistakes or might not perform to your expected level of service but if a company reacts this way when provided criticism…DO NOT USE THEM!

They gave a false cause of damage to A/C unit that was not even possible. They wanted us to pay more for out of pocket repairs. Not believing their assessment, I sought a second opinion. The second opinion company actually found the correct cause of the disrepair. I feel that this company is just plain dishonest.