Chadds Ford Fireside Shop

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The quality of the stove is excellent. Top of the line. Price was in line with what we expected to pay and turn around time was acceptable.
Only draw back was the installer emailed us to say he wasn't coming due to weather instead of calling. We don't check email over the weekend, so we ended up waiting around. Spoke to Eric and explained our disappointment. He fixed the problem to our satisfaction. I would use them again and check email more often.

After checking several dealers in the area this was the best choice.  Salesman in store was very knowledgeable. Installer did a great job. He was on time and knew how to best install in an older home  Price was consistent with most places, not on the high side. Would recommend to anyone wanting to purchase a gas fire place.

Installers arrived on time (a little early in fact) and handled unexpected issues that arose due to an outside provider (electrician) who failed to live up to promised service. Were extraordinarily professional and helpful. Would definitely recommend.

I visited the showroom on 9/10/13, and made an appointment for Eric, the owner, to measure for custom fireplace doors.  The showroom had a large selection of products, and I had a good idea of what I wanted.
The first set of doors came in a month later, and the frame did not fit the fireplace. I was willing to accept that this was a manufacturing error, however, I DO think that Chadds Ford Fireplace Shop should have checked the items before scheduling the installation.  Also, no one contacted me to give me an idea when I could expect the replacement product.  I was not contacted until they were ready to install the second set of doors.
The second set of doors were installed on November 22, 2013.  I knew that there would be large mortar joints, because of the irregular sides of the fireplace opening.  I did become concerned when I saw the doors in place, and the installer encouraged me to call Chadds Ford Fireplace and speak to the owner.  Basically, the owner did not want to listen to my concerns; "you knew there would be gaps".  He charged me $595 for installation, which in retrospect was expensive; one man was here for about 5 hours.
Now that the doors are in, they do look nice.  The mortar joints have dried, and blend with the existing mortar, although the color is a little light.  I would say that Chadds Ford Fireplace provided an "A" product , but lacks good customer service skills--no follow-up call from the owner, even though he knew I had concerns.  No follow up on the lead-time for the replacement doors.  No apology for the long wait for the proper doors-- 2-1/2 months.  Because of the delay, they could have offered a discount for a future purchase, but they did not.  I will shop elsewhere for my fireplace tools.

Purchasing the fireplace insert was a fairly simple process. Once Eric took the measurements of our fireplace and ordered the insert, the unit took less than 1 month to arrive at the shop.

They were extremely helpful in choosing the right fireplace.  Furthermore, they were professional, knowledgeable, and very responsive.  They also did an excellent job with the custom work that was necessary for the fireplace to be installed.

After the installation, I could never get any help. They told me to go online and research it. After spending that much money I think they could have given me more help and come out to look at the problem.