PAWS 'N CLAWS PET RESORT

"We would not be in a business like ours if we did not love animals. We sincerely enjoy taking care of the pets that stay with us. We understand that pets are members of the family and we treat them as such while they are with us. We are very sensitive to the conditions of our guests. If any issues would have come about during the stay, the customer would have surely received a call. This particular customer called our Pet Resort on April 13th asking us to take her two dogs in over the Easter holiday because no one else in our area had any vacancies. Upon receipt of her dogs’ vaccine records, she was informed that the vaccines were expired and that they would need to be up-to-date before the dogs could be boarded with us. Our contract recommends that vaccines be given at least three days before boarding, but she had them done only two days prior - against our recommendation. As for the dogs being diagnosed with Kennel Cough, her Banfield Pet Hospital records state, very clearly, under the “Vaccine Reaction” section that, “Pets receiving the nose drop form of Bordetella (Kennel Cough) vaccination may experience a mild upper respiratory reaction approximately 5-7 days later. These pets may have a very mild sneeze or runny nose for 2-3 days.” She had the vaccinations done on April 15th and the dogs began exhibiting signs of an upper respiratory infection on April 22nd…exactly seven days after the vaccination was given - just as her vet paperwork states could happen. When she completed our Boarding Ticket she stated that she would be bringing ten cans of wet food to be mixed with the dry food that she brought since she insisted her dogs would not eat the dry food unless it was mixed with the wet food. When she arrived, she told us that she had forgotten the wet food at home and then purchased only four cans of food from us, which is not only less than what she originally felt she needed to bring, but also a different brand than what her dogs are accustomed to eating. Furthermore, the customer has stated that her one dog lost more than 5 lbs. during her stay with us. She requested three play sessions for each dog each day. This equates to 90+ minutes of exercise for each dog, each day. When asked for proof from her vet that the dog lost more than 5 lbs. during her stay, she said she couldn’t talk anymore and discontinued the phone call. In conclusion, we feel her dogs did not get kennel cough from our facility. Also, if her pet lost any weight, it was not because we weren’t caring for her pet. Her pets were well taken care of while here and, like all the pets in our care, received lots of attention and love."