Keystone Window of Pennsylvania
About us
Keystone Window of Pennsylvania is a replacement window & door installation company, serving the Philadelphia area. We have access to all major brands. You will not find a better value than Keystone Window. We sell for less because we keep our overhead low.
Business highlights
Services we offer
& Sliding. Doors – Patio, & Storm Doors., Bay, Bow, Casement, Double Hung, Entry, Windows – Energy Efficient
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 8% | ||
| 0% | ||
| 5% | ||
| 5% |
"Thanks [Member Name Removed] for the recognition. The after pictures look awesome as this job was very difficult with a 100+ year old farmhouse.."
"Thanks so much [Member Name Removed] for a great review and you will enjoy those windows for many years to come. Rob Mato"
"Thank you Bill for the review. We work hard to offer a great value to every customer. We are one of the very few companies that are truly local selling windows/doors as a specialty."
"Thank you [Member name removed] for the great review. We work hard to please everyone and keep us in mind in the future. We love to pay $50 for all referrals."
In addition to Rob's quote being a scam, the prices he quoted us for the double hung windows was $5000.00 higher than other quotes. His overall professionalism was pathetic, with one example being that while he was at my house to give us the window estimate, he approached another contractor that was at my home who was installing a new fireplace and held a conversation with them about his need for his own new fireplace and asked them for their contact.
I would never recommend Rob Mato from Keystone Window due to the lack of professionalism, over priced, and most importantly he does not stand by his quotes.
"Meet this customer ONE time on 3/24/15 and she actually gave me, on a good day 10 minutes (she was so busy or I was a peon) and just showed me where the 17 windows were she wanted replaced. Most potential customers budget respectfully at least 30 minutes at a minimum for a quality appt.. Husband was not at home. Loyal fans reading this, that contact was 7 WEEKS AGO! Husband phoned me with a couple questions I believe 2-3 weeks after this initial visit. I emailed her pricing for 17 windows on 3/30/15 (that was 6 WEEKS AGO). This weeks she calls and wants to meet for Q&A on just 5 windows. I told her to please remove my company from consideration because the quote was a package deal for 17 windows not 5. Most quotes typically are only good for 30 days or ONE day from the high pressure windows companies out there. SHE THREATENED TO HARM MY COMPANY BY POSTING THIS IN HOPES TO HURT OUR REFERRALS! We will always be honest and a great local company to do business with. Nobody tells you the price up front like we do $399. Please read between the lines on this one. You have to wonder or ponder, with so many windows companies out there, why is this person so interested in harming us? Please call today for a 30 minute, no pressure, sales appointment with a very good vinyl window/energy star partner. Thank you."
"Thank you for sharing your experience with members. Nobody is perfect and we work hard everyday for complete satisfaction. We continue to be honest, upfront pricing all the time, and offer a good window everyday. Our value is unmatched."
"Thanks for selecting my company. We specialize in windows and our windows, workmanship, and honest up front pricing is unheard of in this industry. You will be much cooler this summer and much warmer this winter. Appreciate the opportunity."
"We are always HONEST and nobody is perfect but we strive for this everyday. This was an emergency and just forgot."
"Thanks [Member name removed]. We try to please everyone, everyday. Appreciate the recognition of our professionalism."
The following is the response I received: "Spoke with James my installation manager late last night. Our windows are in compliance with our installation methods and caulked properly. He thinks it is a siding issue (i think window leaks above 2 windows in close to the same spot leans towards the siding too) and you should contact a local siding company. Your siding or j channel has failed is his guess. I would not tell them when you got new windows or that I reviewed this, just let them check it out. Make sure they will give you something in writing as to their findings before they come out so you can contact your insurance company (this is what I would tell them). If for some reason they tell you its the windows, we would need a detailed report as to the findings.I wish I could say its something we can visibly correct. It costs me "0" to correct issues if I found something."
Just because you can "visibly" see a problem with your installation, doesn't mean there isn't a problem. Would not recommend this company for two reasons now, poor performance, and the unwillingness to stand behind their work.
"We had another installation crew that inspected this job Sunday 3/22/15 because of this filed negative review (I inspected 3/13/15). They confirmed as our original inspection did, "the windows and capping are installed and sealed correctly". I sent an email to this customer 3/23/15 in the late morning with a picture of what might be wrong with her siding, as we are not a siding/roofing company, we are a window company. Our crew caulked an area where there was a gap between her siding and J Channel in hopes of maybe this is where she has water issues. This really points to a siding issue when you have two windows above each other that leaked in almost the same spot (water runs south). We also suggested to her this could be "ice damming" which is common in the insurance industry when water comes into a house since this leaked only "1" time in in 8 months since we installed the windows. We have asked her to remove this negative complaint on 3/23/15 because it has no merit and she has not responded. I told her on 3/17/15 via a email, to get a SIDING company to review and she just wanted to file complaints against us instead of being proactive and take our much caring, and concerned advice."
"[member name removed], We appreciate the opportunity very much and work hard everyday to satisfy our customers in this competitive world....I hope you are now a lot warmer with those great "Energy Star" new windows rated at a .26 U-Value. I hope to hear from you soon. Thank you, Rob Mato"
"Hi {removed member name} , Please submit a final review when you have a chance. Thank you for your business. Rob Mato"
Rob, the business owner, came out and showed me my options for vinyl replacement windows. He very thorough but not pushy. His price was very fair and the installation was excellent.
I also replaced some windows in 2013, buying them myself at a big home improvement store and having a handyman/carpenter install them. For the same amount per window Rob gave me a better quality window and Jim the installer, did a much better job with the exterior capping and caulking. The new windows look great and my wife and I are very pleased.
I will definitely use Keystone again, as we are working our way around the house, replacing a few more each year until they are all done.
"Thanks so much for the great rating. We try very hard as a medium sized business to do the best we can. There are very few companies in this market with a great reputation and a reasonably priced window."
"Thanks so much for the excellent rating and I hope other members will be interested in our great value program. We work very hard everyday to be the best window replacement company in the Philadelphia market. This is our specialty, our focus, and what we love to do. Thanks again, Rob Mato, Owner."
I recommend Keystone to all who need new windows.
"Thank you for recognizing how perfect we try to be. It is nice to read how a homeowner appreciates great work at a very fair price without all the high pressure and gimmicks out there. Our value remains unmatched in this industry and we will try to remain a little old fashion at all times. Thank you, Rob Mato, President."
"We appreciate these comments and work hard every day to satisfy all customers. We offer a great value without the pressure most companies apply when they are in the home and will save you thousands of dollars. We will continue to offer the best value in the industry in hopes of getting lots of referrals and recommendations. If you have to buy that day "RUN" or if the offer is too good to be true, it probably is."
See above! Everything went well.
"Thank you for recognizing the hard work we put in everyday to make sure all customers are completely satisfied. We thank you for your business."
"Thanks for the great referral and recommendation. Our customers are our greatest strength."
Licensing
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