North East Relocation

Even the storage company has filed a complaint because they damaged the area upon dropping off my belongings.  The price they gave me was changed.  They originally gave me a $385 discount but charged me over $3475.00.  The truck they brought me was half full.  They also destroyed my mothers freezer in the process.  Now the freezer door is completely gone.  We gave my mother a rocking chair that was also destroyed.  We had two storage compartments but they packd everything tightly into one.  The person I had set up with, Jason, was very friendly.  Once we paid the money however, I can hardly reach him on the phone.  That was dissapointing.  It seemed like the genuine kindness was all a sales pitch.

I've had the WORST EXPERIENCE WITH NORTH EAST RELOCATION INC. The customer service is terrible. As I was going through this whole ordeal with this moving company, I began to study up on the proper procedures with moving someone items. Sure enough, they've VIOLATED NUMEROUS CODES FROM THE DEPARTMENT OF TRANSPORTATION. They did not come to my apartment and survey what needs to be moved in order to gave a accurate quote. So the quote my wife and I got was so low-it was too good to be true. When the movers got to the house, they ask for more money. I was like "this is what I have, sorry". There was no way I was going to give them more money. A week pasted,  and they said that they won't move our items off the truck until they receive more money, because they loaded more items on the truck then expected. Okay cool. More pieces than what was quote. We paid an extra $2000 dollars but then the item ITEMS SAT ON THE MOVING TRUCK FOR 2 WEEKS! AWFUL CUSTOMER SERVICE!!! So mad! The only way I found out was from one of the girls working there. One person I talked to said that the items where on the truck ready to come to our destination. Then I called back a week later, because I hadn't hear nothing from this North East Relocation company. I called to double check to see if the items were on its way, but they said that they made mistake and the items didn't get on truck to my destination. NO COMMUNICATION! WHY DID THEY LIE TO ME at first? Don't they have this information on computer?! When I got the number to the truck driver, every time I called the driver I got his voicemail, and it said that the voicemail is not set-up. FALSE NUMBER TO TRUCK DRIVER with our stuff!! My wife and I tried to get the right number numerous times from various managers like Amanda, Charles, Farrah, and Nicole. They were talking to my wife and I like we were children...THEY SAID THAT WE WERE ANNOYING THEM and not letting them do their job. The whole experience has been the WORST CUSTOMER EXPERIENCE I've ever been associated with. It seemed like it was someone was playing a practical joke on us. It was so bad! We slept on a air mattress for almost 2-months. I AM LUCKY THAT MY WIFE AND I DON'T HAVE KIDS YET. IT WOULD HAD BEEN AN AWFUL EXPERIENCE FOR THEM. It took 5 weeks to get our stuff. PLEASE DO NOT USE NORTH EAST RELOCATION INC MOVING COMPANY. The worst company in America. Hands down!