Cozy Hearth Co

I had set up an appointment with this company to have my fireplace cleaned. When I called on 9-8-11, I explained to the gentleman how I heard about his company, stated that I just purchased a home and asked if he serviced chimney's in my area. I was told by the serviceman that his company did service my area, so Iset up an appointment. My appointment was scheduled for 9-14-11 at 4:00 pm. I gave him my address and he said he knew which development I was in. He also said that the 14th was a good day for him to come out and clean my chimney since he had others in my area and wanted to keep a bunch together in the same area. Understandable enough to me, as a business woman, I understand the importance of proper scheduling. I left work early and drove for 1 1/2 hours one way to be on time for my chimney cleaning appointment. I arrived at home a little before 4:00 pm. Once I arrived home I went down basement to throw in a load of laundry. When I came back upstairs about 15 minutes later, I had a voicemail from Cozy Hearth stating that the serviceman was in Tannersville and my address did not come up in his GPS system. I had already explained to him when I set up the appointment that I was in a private development where GPS systems can not track my address, plus he told me that he knew my development. I called him back and he told me, he was already half way back. He then proceeded to tell me that his GPS system said that I live 1 1/2 hours from Tannersville, which, it is only a 40-50 minute drive with traffic. He said that he does not service my area and that I am too far out of his way, he only likes to drive 1 hour from home. It must be nice to have this kind of money, where you can make appointments with customers, than wait 1/2 an hour after your were suppose to be at their home, then call them and tell them you won't service their house. In this economy, this company must be booming enough to turn away work. I am more than upset that this company wasted my valuable time as if it was insignificant to his companies. Unless you want to waste money leaving work early, drive 1 1/2 hours to a home you have not yet moved into and then be told that you are too far away, I suggest that NO ONE use this company. He had the nerve to give me some other guys number to call. Needless to say, I didn't bother to write the number down. I found someone else, more reputable who wants my business. My beliefs...... It was a really hot, sunny nice day, and this guy didn't want to be bothered with working.