ATLAS HEATING & COOLING INC

Ive been using Atlas for several years. They always quick to respond, honest, and fairly priced.

We purchased the unit 8 years ago. They have been coming out 2-3 times a year since repairing the same issue the previous system had. They screwed us by replacing a full HVAC that didn't need to be replaced and we have been paying for it ever since! These guys are a rip off! AVOID AT ALL COST!

They very efficient and reliable, they come out promptly, they got it done quickly, they are very professional.

The gentleman that came to our house was nice enough, but told us that there was a cracked coil and the whole unit needed to be replaced for $4,000 or we could do a temporary fix for $2,000. The unit is 7 years old and it didn't seem right that we would need to replace the whole unit.I wanted to discuss this with my finance before moving forward, he refused to let us talk alone and kept encouraging us to use their financing program. He was very pushy and wanted us to make up our minds right then and there. Luckily we told him to leave, we called a local company and explained the issue to them and said it didn't sound like we needed a new AC unit but routine to maintenance and a new pump would be all it took. Beware of the Atlas crew! Unfortunately, we still had to pay the man $100 for coming out to our house.

I was told I needed a whole new heating system in one of my rentals. The heater was blowing cold air. I paid $3688.00 for a brand new system. That was on 12/5/2012.
On 4/12/2013 (4 months later) I got a call from my tenants saying the heater was blowing cold air! Same problem as the previous system that needed to be fully replaced! They came out and replaced a pressure switch port at no charge. We asked for a service manual. They did not provide one. There was no invoice left either
On 11/28/2014 the tenants complained about cold air blowing out of the heater again. We called Atlas and they came out and fixed it but did not leave an invoice or the source of the issue.
On 12/26/2014 the tenants said they were calling Atlas because the heater was blowing cold air again. The tech came out and said it needed a new filter -- that the filter needs to be changed every month and wanted to charge us 89 + labor fee. I told them I would call the Better Business Bureau and Consumer Affairs and they backed down on the charge.
I have NEVER had to babysit a furnace like this. We were sold a product we didn't need and a faulty one at that! Stay away from this company!
Also, be careful because they change addresses and phone numbers frequently so they are hard to trace.
For more feedback on these thieves, go to http://atlas-heating-and-cooling.pissedconsumer.com/

Shame on me for using this provider more than twice.
 In 2008 I needed a new furnace. Atlas had decent reviews so I went with them, installing the Meridian brand they recommended. I also had them install Meridian central air.
In 2012, the motor went on the A/C unit. Parts were covered under warranty, but labor was not. I had Atlas replace the motor.
In 2013, a part in the furnace went. I was told by the technician that Atlas has had a lot of problems with Meridian. Since the repair was going to be a few hundred dollars, the tech recommended I replace the furnace again completely. He added that the repair on the A/C unit the previous summer may have been a sign to replace the A/C as well. At the time due to a family illness, I didn't really have the energy to question this recommendation, or to seek help from another provider. But I had them only install the new furnace, this time a different brand they recommended, WeatherZone. It so far is working.
I was frustrated that Allied would initially install a system that had so many problems. The tech told me that Meridian previously was known to be reliable, but that the latest models were not. I feel like an HVAC company should know better. When having an appliance this expensive installed again, I will also do my research on the brand and NEVER AGAIN trust the recommendation of the installer. I'm giving this provider a B, but ONLY because they were always quick to respond to my problems once I became an existing customer.

Five years later the unit was not running properly.  Called another firm for a service call gto find out unit had not been installed properly.  I didn't call this firm to come out to look at the heat pump because of their record on Angie's list.  Have been tiold they hire technicians right out of school and let them out to with with no supervision.  Their price was cheap compared to the competition - you get what you pay for.Horsham

I did some research and, on a second opinion with another company, I found that only a simple, $30 switch needed to be replaced.

Our ac unit stopped working in the middle of this heat wave on Sat nite. We called Sun am and they came within 2 hours. We were advised the unit had to be replaced in and outside to have a lasting repair. They were here on a Sunday for over 5 hours. They did a good job, they were polite and professional. Given the timing we did not really have an opportunity to shop around for prices. We felt we had no choice but to take their word on what needed to be done and the cost which seemed excessive to us. Overall we were happy with the work done and that they came on a Sunday, In the future we would consider using them again but would definitely shop for comparative pricing.

Quickly diagnosed problem as broken wire / fried compressor. Offered to fix same day for $5000. Horribly overpriced. Received four other quotes for replacement ranging between $3100 - $3400. 

The service was excellent. They checked to see if my old one could be repaired but advised that it was a better option to replace it. They had a good option on a new and better system and actually saved me quite a bit with rebates and more. They have come back a time or two to check a water pump but that didn't take care of the particular problem; however they were diligent in identifying that the issue was actually drainage related. They took care of that as well.

Short version: Atlas "F", Greco "A". Atlas misdiagnosed the problem, tried to sell me an over-priced replacement; Greco quickly found and correctly diagnosed the problem, fixed it quickly, and now the system is working fine. Greco charged a reasonable price. Go to Greco. Stay away from Atlas. I am placing this review on the listings for both HVAC companies. Long version: Our heat pump stopped working about a week ago. This is a Goodman, 2.5 ton unit.We called Atlas, who had installed it 8 years ago. We were told that (1) the compressor was bad; (2) the heat pump was not under warranty; (3) the unit was no longer being manufactured; (no mention was made about getting a replacement compressor separately); (4) we needed to replace the external unit and interior air handler together; (5) We could get a good deal one a replacement for about $6000 if we got it that day and even get about $500 off. I went to the web and saw that replacement compressors are out there for about $1000. This made me suspicious. I went to the Goodman web site to find local dealers. "J Greco" was one.He told me that even if I had not registered my unit with the company, he could probably get the compressor covered under the (10 year) warranty. $80 for shipping, about $400 for installation. He got the part for me. He showed up on time and told me that he wanted to check out the unit first before replacing the compressor. He checked it out. He found that the compressor was fine. One of the freon-carrying lines was empty, indicating a leak in the line. This was causing the compressor to not kick in. Turns out the leak was easy to find. Two copper lines in the exterior unit were rubbing, creating a hole in one of them thru which the freon was leaking. He fixed the tubing, put in new freon, and now my unit is running just fine. He charged $365 for everything. This is not the first time that Atlas has misdiagnosed a problem with the unit. There was a previous unrelated problem, which I won't bother discussing here. This is, however, the last time. I will not be doing business with Atlas again. I will certainly use Greco

We questioned it. They charged me $175 for the installation of the 6 screws.

Not well. On a day that was 95 degrees and which I told them we had a baby in the house, they showed up to the appointment over 4 hours late. They completed the work but not without having to deal with very lousy customer service- the worst I have experienced. It just don't understand why a company would treat a customer who just purchased a new unit from them in this way. The worst part is all they had to do was turn it on, it took a couple minutes for the guy to do this and he was done.

The company arrived in an hour as promised, replaced the water heater, and took away the old heater. The old heater could not be drained completely and the workmen had to hoist it up the cellar stairs. The job was complete and hot water restored in about three hours. It was quite expensive but in our situation the emergency response was good.

They installed a heater on December 5th and when the temperature dropped the heater wasn t working correctly and I called the company to have someone come out here. I couldn t get the heater over 60 degrees and they said that they would send someone out. I basically waited at home for 10 hours and they never sent someone out. They finally called after 10 hours and asked to reschedule. I called 3 times to ask when someone was coming out. The girl on the phone was very nasty and kept saying that someone would be out. So then they finally rescheduled it after 10 hours and they rescheduled to the next day. They kept telling me that this is the way the heater was supposed to be working. The next day I waited another 10 hours and nobody came out. Called again and the girl was very nasty. They finally sent somebody out after 10 hours and this was at 6:30 at night. He did admit that there was a part missing. Finally after an hour and half they fixed it. After a totally of 8 phone calls to the company and a call to the financing company, I had the financing company call them as well and they finally sent somebody out to fix it. I m sorry that I ever did business when them, especially spending so much money because now my heating is now under warranty with this company.

They were fine. They were quick. They had a problem with the first unit they put in but the replaced it at no additional cost to me.

I was very unhappy with them. I would not call them back for service because they were not very responsive. They gave me the run around when I asked for a copy of the work order and the contract. I would not recommend them to anyone.

Overall experience was good. The AC Didn't work too well after installation on a Friday, so I called on Saturday and left a message with the answering service. They had a technician out to the house by 9am on Sunday who replaced a leaky valve and it has worked fine ever since.

THEY WERE EXCELLENT, IT WAS ONE OF THE HOTTEST DAYS WHEN OUR AIR CONDITIONING WENT OUT, THEY WERE OUT WITHIN AN HOUR AND A HALF OF OUR CALLING, THEY SAID THEY WOULD BE OUT WITHIN TWO HOURS AND THEY WERE. THEY MET THEIR QUOTE, INCLUDING PARTS AND THE FOUNDATION OF THE NEW UNIT. THEY WERE PROFESSIONAL AND DID IT WITHIN A VERY SHORT TIME SPAN. THEY ARE VERY POLITE AND DID NOT TRY AND OVER SELL US. I WOULD USE THEM AGAIN IN A HEARTBEAT.

THEY PERFORMED THEIR WORK EFFICIENTLY AND PROFESSIONALLY.