
ONUR MARBLE & GRANITE
About us
Established in 2006, Onur Marble & Granite is in the business of completing kitchen and bathroom renovations. Since our inception, we have expanded our inventory, employees, and our market share within the home improvement industry. Our continuing rise in popularity have allowed us to establish a second location in West Chester, PA and we now offer our customers a one stop shop for all kitchen and bathroom remodeling needs. We are dedicated to providing professional workmanship, client satisfaction, and competitive pricing.
Business highlights
Services we offer
Onur Marble & Granite specializes in the: fabrication/installation of natural and engineered stone; distribution/installation of tile backsplash and floors; design/installation of cabinetry; and the distribution/installation of hardwood flooring.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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78% | ||
7% | ||
7% | ||
0% | ||
7% |
"Thank you [Member Name Removed] for the great review! We are thrilled that your job was to your liking and hope to work with you again in the future!"
"Hi [Member Name Removed], We were specifically sub-contracted by DJ [Member Name Removed] at Elite Remodeling to perform the countertop fabrication and installation at the job you mentioned above. The frustration you noted is specifically due to a chip on the stove that you claim was done by our install crew. At time of template a photo of the kitchen is taken. This chip that you are claiming our crew did is clearly noted on the stove top in the photograph (prior to our install crew ever coming out to the house). Additionally, the crew pointed out all the marks on the stove to the homeowner before beginning the work. So it is evident that any marks on the stove were there before we ever stepped into the house. Additionally, the owner of the company is constantly out on job sites and is not available the second you want him to be at the house. As a company in business for over 10 years, we are proud to say that we have a packed schedule of templates and installs. Our template technician was on time to measure the tops as scheduled, and our install crew was at the house promptly on time to complete the installation. The only hold up in this job is a direct result of fabricated story made up by Elite Remodeling to have our company compensate a stove that we did not damage. As a company that adheres to the highest of ethics and morals, Onur Marble and Granite will no longer work with DJ or Elite Remodeling, as it was clearly evident that his ethics are comprised when working with other companies. Feel free to contact Yasemin at our office if you have any questions or concerns further pertaining to the work that we have performed Thank You"
"After over 10 years of experience here at Onur Marble and Granite, we strive for better. We understand that not every job can go smoothly, not every order is perfect and sometimes mistakes can be made. We understand this and push to learn from these mistakes. Reviews and critiques are imperative in our learning process and we appreciate feedback to help our business grow. We carefully read and evaluate these reviews and work diligently in resolving any issues. We hope to continue being your trusted business now and for many years to come."
After they left we attempted to run a load of dishes and found that our dishwasher no longer worked. Earlier that morning before the installation it worked just fine. When we called to ask what support they provided they indicated that their install teams don't do anything with the dishwashers and that it must have been something we did. While I fully acknowledge our dishwasher has a few miles on it I find it very hard to believe that conincidentally the dishwasher decided to die at the same time new countertops were being installed and the dishwasher was being jostled around. They were nice enough to come back out to the house to look at the dishwasher but were unable to do anything about it. My expectation would have been that they would have taken the initiative to bring out a plumber or provide further support in resolving the issue. Instead they told me they've never had an issue like this in the past and it was our problem to deal with.
I fully expected much better customer service and quality control from them and am sadly disasppointed by the end result. We were ready to purchase $1,100 of backsplash tiles from them but after this experience have decided to take our business elsewhere. I would highly recommend looking for another option when purchasing countertops as you can be assured that Onur will not stand by their work or any quality issues that arise from their work.
"After over 10 years of experience here at Onur Marble and Granite, we strive for better. We understand that not every job can go smoothly, not every order is perfect and sometimes mistakes can be made. We understand this and push to learn from these mistakes. Reviews and critiques are imperative in our learning process and we appreciate feedback to help our business grow. We carefully read and evaluate these reviews and work diligently in resolving any issues. We hope to continue being your trusted business now and for many years to come."
We did have one issue with the flooring in the family room but Azmat took care of it to our satisfaction. I honestly feel that if I am to have any issues going forward that Azmat would do whatever it takes to correct the situation. When you deal with Azmat, you have peace of mind.
Licensing
State Contractor License Requirements
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