West Chester Computer Doctors
About us
We are a locally owned and operated computer services firm with extensive experience in small to midsized business IT system management and complete home user customer support. *Come visit our second location: 28 South High Street in West Chester.
Business highlights
Services we offer
Complete Office IT Support, Data recovery, Desktop repair, LCD replacements, Laptop repair, Macintosh repair, Remote access, Remote support, Repair dead or damaged computers, Virus/Spyware Removal, Website design andd evelopment
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
11% | ||
6% | ||
0% | ||
0% |
Prompt, polite and professional service and telephone conversations.
Re-tested the tower for a customer requested service AFTER I had been billed and was checking-out...no charge.
Open call policy anytime down the road should an issue arise.
"[member name removed], Glad you were happy with the services we provided. I do notice that you listed a B for the quality of service. Might I inquire why not an A? I am not sure if if was explained to you while you were in, but the part used to repair your computer was above the spec of the original part. Power supplies that come with most desktop computers are typically lower quality units with smaller/louder cooling fans. The unit we installed should outlast all the other components in your computer. Should you have any issue with this repair... let us know, we're always here to help."
"(Removed Members Name), My apologies for not responding sooner. We haven't been actively monitoring reviews like these on Angie's list. Communications in our office is something we are always improving on. The locked status of the data on your data recovery was the result of a technique we had been using for this type of work. We have new policies in place to prevent this from happening again. I am sorry you had a tough time reaching us and assure you that we have taken steps to improve this part of our business. If there is anything we can ever do to help, just let us know. Kevin"
Before I entered the door, I even encountered 2 women who noted that I must be headed to WCCD as I was lugging a large and heavy desktop computer and they both said they had positive experiences there and raved about their work.
WCCD thoroughly scanned both my personal desktop as well as my external hard drive for no charge and gave me incredible piece of mind in doing so as I was concerned due to cyberstalker threats. They indicated that they only charge if they find something which they didn't, thankfully!
I had high hopes that their data recovery efforts would help me restore my work-related data but unfortunately, while they tried numerous programs, they were unsuccessful. Which to be fair is because it was corrupt - according to my own corporate IT folks - but I was grasping and sought WCCD's second opinion, Again, though, no charge for trying which I certainly appreciated.
However, I must say that I did have to call them to check on the status and I did have to remind them of the details of what the projects entailed, but overall (as they even loaded my computer equipment into my car for me) I was pretty pleased and would recommend them!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.