JEM Repair & Remodeling Services, Inc.

"My name is John McMonagle and I am the owner of JEM Repair & Remodeling Services, Inc. I just read a negative review of my company which contains false and inaccurate information. The customer's negative review, dated August 21, 2014, was of repair work performed on February 18, 2014. The repair work (gutter repairs were not on the list and could not be performed since there was 3-4 feet of snow on the roof) was actually performed on February 18, 2014, not February 5th. It snowed that day (4 inches) and the JEM Repair Service Technician still showed up on time. I never heard a complaint nor any concerns with the completed work from the customer. I can not address any concerns unless I am made aware. In fact, on my first phone call after the Job when I was trying to get a payment status, the customer stated everything went well except the bath tub repair. The only item that did not go as planned was that the bath tub diverter had to be replaced, not repaired. We adjusted our Invoice to account for the unused Labor and submitted a separate Estimate for that repair work . I did not get a chance to submit our Invoice via e-mail until March 6th since we were performing a lot of emergency storm damage repairs to many customer's homes. Since payment was not received after 2 weeks, I e-mailed the customer on March 20th to inquire about the status of her payment. The terms are payment upon completion. She responded by stating that she would put a check in the mail that day. On March 27th, I e-mailed her again about the check. No response. On March 31st, I called and left a message. On March 31st, coincidentally, I received a check. The check bounced. I called to alert the customer. On April 9th, I had to pick up a check in person and it cleared (34 days after the Invoice date). Not at any time did I hear a complaint until August 21, 2014 with this Angie's List posting, over 6-1/2 months later. I was in contact with this customer frequently via e-mail keeping her apprised of our scheduling timeframe due to the frequent, heavy snow storms. The printout of the customer's e-mail string is almost 4 pages long. It is unfortunate that this customer feels that we did not deliver the level of professionalism, work quality, and responsiveness that she anticipated and deserved. With every customer, JEM Repair & Remodeling Services, Inc. strives to meet or exceed all expectations from the first phone call to the thank you note after each completed project. Sincerely, John McMonagle JEM Repair & Remodeling Services, Inc."

"My name is John McMonagle and I am the owner of JEM Repair & Remodeling Services, Inc. I just read a negative review of my company which contains false and inaccurate information. The 2 story high, non-emergency, exterior repair Job was not performed promptly since the repairs were within 2-3 feet of live electric lines and at the time of our Estimate (2/18/14) appointment, there was 3 feet of snow on the ground. During the course of the remainder of February and during the month of March, I was in contact with this customer keeping him apprised of our concerns for the safety of our Service Technicians and the soft, wet ground directly beneath the damaged rake board. I explained my safety concerns multiple times via telephone and e-mail conversations. As of March 28th, there was still some snow on the ground. I mentioned during our last telephone conversation on Wednesday, April 2nd, that we could not start the repair project until the ground had hardened up. Due to the proximity of the electric lines being so close (2-3 feet) to the repair site, it was not necessary to take a risk with the ladder legs sinking and causing an accident. Due to the numerous rainfalls since April 2nd, I was not going to set up an appointment until I thought it was safe. It is unfortunate that this customer feels that we abandoned him, but the safety of my Service Technicians is among one of my highest priorities in providing our professional services. Sincerely, John McMonagle JEM Repair & Remodeling Services, Inc."