HORN PLUMBING & HEATING INC

Contacted Scotty Horn to have a water run from my house to a new garage and a septic added to the garage. He gave me advice on what options I had and how he had done it on his own new garage. Her and his team were willing to work with us on timing and fitting around other parts of the build to get key items done before the cement floor was poured. His crew were great to work with, the work was done quickly and unlike some of the contractors we've worked with, they cleanup after themselves, tidied up the area, put down straw and seeded where they trenched. Will certainly keep them in mind for future work, or if my friends need services.

NEVER USE HORN PLUMBING We chose this company to repair our water service line in October. The initial quote and consultation was done by the owner's son, Jesse. He was easy to work with and the job was done in a timely manner. Less than 30 days later my husband noticed the sink hole at the original leak had re opened and water was leaking into the yard at another location of the line (an hour before we headed out of town). Again, Jesse responded quickly and came out that night to turn our water off. He said if there was anything wrong with the work that they would do whatever it took to make it right. It wasn't until the owner of the company Scott and the foreman from our job Hugo got involved that things went bad. Instead of coming himself right away to check the work, Scott left things to his foreman who has ZERO customer service skills. He adamantly denied that anything could have been done incorrectly and that we would need to pay for a brand new job if we wanted things checked out. Both Hugo and Scott were aggressive on the phone- Scott has still not been to our property to look at the work. When I asked Scott why the three foot hole in our yard had magically re appeared he told me that "You're smart, You could put a garbage can over it". Both men said their guarantee for work was that they had been in the business for 35 plus years. We now have to find another company to check the work and make this right. We didn't want anything for free. In the unfortunate event that a second leak did arise, we would have dealt with it. As customers and not plumbers ourselves, we just wanted a thorough explanation with pictures and a willingness to back up the satisfaction guarantee. SAVE YOURSELF THE STRESS AND DONT USE THESE GUYS!!!

.

They were very responsive and said they would come later that day. I said I don't want it done on the weekend so we scheduled it in the week but my problem was just to redo it, it was $472, I thought there price was out of line. They are very responsive, they did call me back on a Saturday. They put the valve in. Other people said they did good work. My issue was with the price.

I called in the morning, they had two guys out in the afternoon. They spent a considerable amount of time making sure they could fix the problem in the best way possible. Very professional. I would definitely use them again!

Tech found several parts that needed to be replaced. Gas furnace is over 17 years old, and several parts were wore out. Also fixed the issue with the humidifier. Tech had all replacement parts that were needed on his truck.

I have used them in the past since I moved here.

Excellent. They are skilled at repair. They are very nice. They cleaned up when they were finished.

They couldn't come out right away as they were so busy, but once they did, I was extremely impressed. These guys are really nice and really professional. Not only did they do a great job, but they left absolutely no mess. And they were a few thousand dollars less expensive than the other bid I got, and that contractor couldn't do the job for another four days.

unknown

unknown

Plumber responded quickly, arriving first thing Monday morning and replaced a hot water connection on my water heater.  Quick and straight forward repair.  Plumber was on site for barely 45 minutes and they're located 13 minutes from my house, but somehow that got rounded up to 1.5 hrs.  The invoice stated $250 for labor, $8 for parts (nothing about their rate, minimum charges, etc).  If that's a reasonable practice/rate for plumbing service in the area, so be it, but next time I'm definitely trying out Horizon to compare.

unknown

Ive used them since 1999 and they are very reputable.