Everdry Basement Waterproofing
About us
EverDry Basement Waterproofing is western PA's solution for foundation repair and basement waterproofing. Serving the greater Pittsburgh area, we have what it takes to fix the symptoms and the source of your wet basement problems. Everdry specializes in basement waterproofing and foundation repair. Our patented, safe and 100% effective waterproofing method can be used on foundations consisting of poured concrete, block, brick, stone, red clay tile plus crawl spaces and slabs. We have been in business for more than 35 years and have over 90,000 satisfied customers. Everdry Professionals take a personal one on one approach in helping homeowners to understand their options for creating a safe, dry and livable space in their basements. Everdry Waterproofing repairs all causes of basement seepage, including seepage through foundation wall cracks, window wells, porous concrete and masonry walls. We address floor leaks, whether water is coming upward through floor cracks and/or the cove joint.
Business highlights
Services we offer
Basement waterproofing. Foundation repair. Free basement inspections. Air ventilation systems. Wall repair & stabilization.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 14% | ||
| 3% | ||
| 7% | ||
| 4% |
Filter reviews by service
Went smoothly
After having five other Waterproofing Companies give me estimates and explain their Waterproofing Process I wanted them to do something on the outside as well as the inside to really prevent my basement from Water damage down the road. I had some minor issues but I knew I wanted to tackle the problem from the inside and outside and no company was able to meet my expectation until I called Everdry Waterproofing of Pittsburgh.
Everdry came out and I was skeptical at first of them. They showed up in a regular car and I was like this is going to be interesting and thought about just canceling the appointment as they walked up to the house but I decided just to see what they were going to offer.
They did a very thorough inspection and explain the problems they saw as we walked around the house the basement. The Salesman then asked to show us our options and the first option was just waterproofing the outside of the house which was one of the things I wanted to get done but it would cost $20K for my 1200 sq ft house. The second options was just waterproofing the inside which is what everyone else offered to do and would cost $2500 - $5000. I started to question where they were going with the two options since they were what the other Waterproofing companies offered. But then they offered a third option, which is something that patented and no one else can offer so I was very interested in hearing about. The Salesmen explained that the Multi Step Pressure Relief System included a outside and inside waterproofing that was lifetime guaranteed.
This is exactly what I was looking to get done and I could not believe that someone actually could do it for a reasonable price. We paid $13k to get our home waterproofed and they did in less a week after we first met the Salesman.
Although it will be a few years before I will be able to tell if the waterproofing is effective. However, with a lifetime warranty and having the outside foundation and inside waterproofed I feel like I made a very great in decision in choosing Everdry. I also a free EZ Breath System install in my basement family room too.
Joe & Jessica W.
Blairsville, PA
I liked that they worked fast for the amount of work they had to do. They are neat and cleaned up after themselves. They dug about 3 feet down and around the base of the house and they had to jackhammer too. They sealed the foundation on the outside. They guarantee their work for 10 years I think but you have to pay a yearly fee of $75 but it's transferable if you sell your house. They promise you a dry basement after their work.
in the middle of March, Everydry crew came and dug up our basement and the perimeter of our house, installed two sump pumps (major overkill), and a humidifier system. The crew did a horrible job - the creating in the basement was dismal. It was a shoddy job, high in some places, low in others, with dry splatters everywhere, and every single wall in my basement was covered with dirty handprints. On top of that, they did a horrible job covering up my belongings so everything was covered in an inch of dust. Needless to say, the first rain and our basement leaked big time - and it leaked from a place that never leaked before. They send another crew out and agreed the job was shoddy and proceeded to rip out everything to start over. After 2 days of enduring drilling in our basement again, they left. Next rain, water started to literally s*** into our basement, I have film and pictures if anyone wants to see it. Once more, they send out a crew who digs some more around the house. they leave telling me they guarantee the problem is fixed. 2 hours later, my basement is spewing water again. Not only that, the crew cut my cable line so we were all without TV for the weekend AND they left my gate open so my dogs escaped and i had to go looking for them in my neighborhood. They placed cigarette butts behind their tar job - they smeared tar on my windows that were recently painted - they killed over 1000 bulbs i planted last fall - they left my front yard a muddy pig sty - and they plugged up all my downspouts.
Bottom line, do not fall for these guys. I am now hearing all sorts of stories about how badly trained their crews are. Their production manager, Brandon, felt offering me a 10% refund on the job as sufficient. And, all my attempts to get the franchise owner to call me back have so far failed. Clearly he does not care that they are robbing people blind and literally destroying people's biggest investment, their homes.
The actual job was done very well. Clean up was very good. They worked very hard. The avoid coming in to the rest of the house and bringing dirt to the rest of the house. There was a significant breakdown in communication between the salesman and myself on the way the water was going to be sent out. Where there was a real mix-up was when the company manager came to make the decision about the alternate way of doing it they didn't come and talk with me about it. When the job was complete I got water in the basement. I called to have it check because before that I had never actually had water in the basement and had to wait several days to have someone come out and look at it. Now in the mean time the water disappeared. In the end it was probably just residual water because when they were doing the job it was raining but I would've though that right after doing the job if I called and said there is water in my basement they would've come in. I ended up calling and canceling because the water is gone and there has been no water since. 6 weeks after the job is done they come back and follow up.
They had 5 guys here for 3 days. The work was very labor intensive. For example: they had outside excavating to do. Broke up cement in the basement. They had to remove the cement they broke up by carrying it out in buckets, They laid the drainage tile and then had to bring gravel down in buckets and then fresh cement in buckets to fix the floor.
When they broke the cement up in the basement, I was amazed at the amount of water that was laying there as the salesman said.
Jeff, the foreman, was very knowledgeable and kept me up to date with each step of the job and answered all my questions and alleviated my concerns. He explained in detail how the system he installed works and how to care for it.
Everdry finished on Wednesday, June 5, 2013. The next day we had a bad rainstorm and it rained all day. I am happy to say that the system Everdry installed passed with flying colors.
I'd hire them again, but I'd keep an eye on some of their workers as they were careless disposing their cigarette butts- they were more careful after my wife called them on it. And they got some tar on my back patio, but that's minor.
The salesman told me there would be a Foreman on the job every day and would include an experienced crew that had had
been with the company for years.
Wednesday 1/2
I had no Foreman on the first day of the job. Kyle came in and told me his name and all he was concerned about was making sure I had signed a document. He couldn’t find the page for me to sign – even though it was right on the back page. He kept looking through all of the paperwork to see where I needed to sign.
Thursday 1/ 3
I met with Joe that morning and he stated that he was the Foreman and apologized for not being there the day before and mentioned that again today there would be a short crew.
At 5:00 pm my mother came into the house. I was working late and would not return until 6:30 pm. There were very strong
fumes coming from the house and she thought that there was a gas leak. It was so bad that she couldn’t breathe. She called 911 and the police, fire department and ambulance came to the house. Equitable Gas was also called. They all checked the house and found a drum 2/3rd full of black roofing mastic left unopened in the basement. See the report here:
https://www.dropbox.com/s/auviya41rwbqecv/Police%20Fire%20Report%2001%2003%2013.pdf.
My mom started to feel lightheaded and dizzy. Since she has asthma and had a tight feeling in her lungs, she ended up going
to the emergency room for inhalation of chemical fumes. See the ER report here:
https://www.dropbox.com/s/4kusfpgsj3ut9ia/Emergency%20Room%20Report%2001%2003%2013.pdf
The odor was still so strong when I returned home and I had to keep the doors open for the rest of the night to try to eliminate the smell, but it lasted a couple of days. That evening when I called the office and asked to talk to a supervisor about what happened, he said he didn't think they used anything like that that would cause fumes. Wouldn’t a supervisor know about the products that his employees are using? Especially ones that cause toxic fumes. This mastic was used to coat and seal the foundation outside. The EverDry label adhered on the drum had a warning stating not to store near heat, a spark or any ignition and to seal any unused portions. Yet it had been stored since 2:30 that afternoon, unsealed in my basement near the furnace. This could have
been a very serious issue if my mother went into an asthmatic attack or worse, the fumes could have been ignited and cause a fire or explosion.
Friday 1/4
Joe apologized for the incident and said that he was still working with a short crew and that he was training employees who had been with the company for only a couple of weeks and that it must have been one of them that left the drum of mastic in the house. Now this means that my small crew of 3-4 people each day included missing crew members and
trainees.
Joe also informed me that tools he needed to do the job had been missing from the truck for two days, and that they could only do the jobs scheduled for the day with the tools that they had. He also said because of this, the job would run over into Monday. I
could understand the tools not being there for one day, but the crew was in such a hurry to leave every day by 2:30 or 3:00 pm, there was enough time to make sure the right tools were on the truck after the first day they were missing.
Tuesday 1/8
Joe and the crew finished up around 3:00 pm and showed me what they had done. I was shocked at amount of dirt and mud
ground into the steps and the whole basement floor, and the mud splattered on the walls. There was even a boot print
on one of the walls! Number 4 of the 4 Steps to a Revitalized Basement Brochure states that “Two to three days later (on
average) your basement is left completely revitalized, clean and ready to create your dream!” You’ll see the photos of how dirty they left the walls and floors.
Was one of the tools that was missing to do my job their patented JacVac Dust Suppression system? I expected the basement to be dusty, but everything was splattered with mud and even two floors above, I had layers of concrete dust of on everything in the
bedrooms. I even opened up the kitchen cabinets and found a layer of the concrete dust in my pots and on the lids.
The front porch was covered in mud and I asked that they clean it off before they left because all the mud was being tracked in my house when I had visitors. One of the crew members took a wet mop and just used it to swirl all the mud around all over
the porch. It was just dried up watery mud after they were done. Joe even said, “I guess we didn’t do a
very good job cleaning your porch.”
I asked that the carpet on the steps leading down to the basement be cleaned off of all of the caked on mud that was tracked in. Joe said that they would take care of it and clean it up. This was not done. The carpeting was so thick with dried mud, I
needed to throw it away.
I also noticed a very large hole outside in the foundation outside and asked him to fill it. It was only and frac14; of an inch from where they were digging, but they did not repair it, even though the brochure stated cracks in the foundation would be repaired.
Joe pointed out a 6” diameter hole in the wall that had to be patched because he said they encountered a solid wall. They had to re-route the pipes underground, leaving large holes in the pump lid where the pipes would go.
They ripped off the baseboards without scoring them first and paint and drywall were ripped off as well.
This was a partially finished basement and the walls were painted white, were clean and in excellent condition with no marks or nicks in them. The crew pulled chunks of the wall from the bottom so far up that the baseboards won’t cover them.
Empty buckets and other debris were left over the small front yard of my house for three days.
They installed a cement coving between the sidewalk and the foundation and then they stepped in the wet cement.
There was an 18 inch crack in floor of my basement floor where they dug part of the the trench from corner to corner and they didn’t repair it. There were no cracks in my basement floor anywhere before they arrived.
The lid of the brand new pump has large holes where the pipes should have gone and they left it open. I had a contract in and he said he has never seen the lid to a sump pump with such large holes for the pipes. They are usually enclosed. They also dropped wet cement and left it to dry all over the lid. Even the brand new pipe to the new EZ Breeze was installed dirty and wet cement dripped on to it and they left it there to dry.
I asked, and the salesman wrote a note on my signed contract that the crew was to let me know if there were any problems or issues before they got out of control. I should have been told upfront that half of the crew was missing or had only worked for the company a few weeks and that my job would be a training job. New employees are always part of the job, but the Homeowner should be aware that half of the crew is inexperienced before the job starts. If there isn’t a Foreman on the jobsite, the
Homeowner should be aware of this too.
Despite all of the above and how upset I am about what they did to my walls and floor, Joe was polite, considerate and kind during this job, but as a Foreman and a crew in someone’s house, they need to learn how to respect the homeowners property and to leave the job site as clean as how they found it when they started the job.
I worked with two family memb
We called the company because of recurring water in our basement (furnace room). The water showed up every 4 days, almost like clock work, rain or shine. Two gentlemen came out for the estimate, they walked around inside and outside the house taking pictures, measurements, etc. When they came inside they proceeded to flip through a binder explaining to us page by page what damage could be happening to our house. They were here for nearly three hours not only explaining the problem to us but explaining their company. They gave us the worst case senario's and made it sound like our house was crumbling under us, instead of just saying and quot;this is what your issue isand quot;. So, FINALLY, we get out of them what needs done (after I scramble to put my kids to bed for school, all while listening to and quot;we are on tvand quot; from these guys). AFTER we are given the estimate, THEN they say they can knock off some if we go on the flex schedule. Why didn't you say that in the first place? My kids have school tomorrow and need sleep and you've been here for 3 hours! I should have known at this point that it was not going to end well. Finally, at 9 PM they leave, I get the kids asleep, and continue to wonder if my house will still be standing in the morning since they made it sound so horrible; cracks here, cracks there, mold, breathing bad air, illness, more cracks, foundation cracks...you get the idea.
So the work is started a few weeks later. I was not overly impressed with the appearance of the crew. But the main thing that bothered me is that only the man in charge wore a shirt that said Ever Dry, ok, so where did the rest of this crew come from? As I listened to the sound of the jack hammer in my house for three days, they did keep the mess to a minimum and did keep their dirty boots off of my new carpeting downstairs. The dust is to be expected and they did keep it to a minimum with the plastic.
Three days after the work was finished, there was water...in the same spot, even more than before. I tried calling the company several times, but it was late on a Sunday night and there was no answer, no emergency number to call, and no answering machine. Nice. So I called first thing Monday morning and the receptionist said she would have someone call me back shortly. Someone came out that day and checked it out. His answer, after testing a couple of things with their work was that the water was coming from the one spot behind the wall where they did not dig. We then were told to cut the bottom part of the wall out and they would be out in 16 days to fix it (that was their earliest appointment). My husband was home during all of this, I was not. I called the company Tuesday morning and told them that waiting 16 days with a wet floor was not acceptable. They needed to come out sooner and correct this problem. Later that day, magically an appointment opened up for Friday. Friday morning, a crew of 2 came out and and quot;fixedand quot; the problem. Friday evening, I came home from work, the floor in the room where they worked was covered in mud/dirt, and WET!!! I picked up the floor mats and water was everywhere, dripping off the bottom of the mats! I pulled them all up and tried to figure out what to do next, obviously a jack hammer and drains were not the solution. I called Every Dry again, no answer. I called again on Saturday and was told that someone would call me back. They called and had no explanation. They were totally baffled by the water. I told them that I didn't understand, they said they fixed everything and I still have water, every 4 days. I can practicallly set my watch by it. I was asked if it was only when it rains...no, I said it is every 4 days, like clockwork. They had no answer for me.
Sunday morning: water EVERYWHERE!!! It was spewing out of the pump for our water softener!!!! We contacted the company that installed it, they came right out (Yes, on a Sunday) and determined it was a faulty pump. They did a temporary fix and said they would return Tuesday for a permanent fix. Tuesday morning the problem was solved (AT NO COST) and everything has been dry since.
So, to make an extremely long story short. We believe that the house never needing the water proofing in the first place. Yes, now my house will be dry, but did I really need to spend $17,000 for water proofing when the problem was a faulty water softener pump? We feel like the and quot;wool was pulled over our eyesand quot; and we were made to believe that the house was falling apart when in fact, it was not. And never once during all of this situation (even on initial estimate) did anyone ever think to check the other water sources in that room. And no, we didn't check them either...that's why we are not the and quot;professionalsand quot;. I will not recommend this company to anyone. I would warn you to check around other places. I am just sick over the fact that I just spend 17,000, probably unnecessary, dollars.
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