Black Knight Chimney Inc

Never provided an official estimate or any follow up at all. We were told they took pictures and would put together an official estimate for work needed. Never happened, zero contact after initial 10 minute $129 visit. Also, did not follow local mask mandate and could not work the fireplace flue, which is not difficult to operate.

very knowledgeable -prompt ,cleaned up all debris will hire again

came highly recommended , removed shoes when entering home , cleaned up ,will use again

They were clean and efficient

As my grading above indicates, generally this job went well. I almost chose overall "B" only because there was a long, long gap in time between the time crew came out to perform measurements, and the time we finally got the estimate. Even the initial crew suggested that I keep calling about the estimate before he drove off... and so I did. My advice is to be persistent and build this gap of time into your project's schedule. Other than that, everything else was fabulous.

Chimney was inspected and found a problem with the hot water tank exhaust. The exhaust pipe was rerouted and is working properly. Thank you!

Extremely well, on time, for the price quoted. We would use them again, and we would not hesitate to recommend them.

unknown

unknown

unknown

unknown

I had an HVAC company try to install the flu liner and they were unable and suggested I call a professional chimney expert.  I found Black Knight and gave them a call.  Over the phone Zach explained the options I had and patiently answered all of my questions.  We scheduled him to come out for an inspection.  When he and his partner arrived, they checked out the issue with the furnace flu and also did a detailed inspection of the chimney and explained some of our shorter and longer term issues.  We agreed on a course of action and Zach provided a detailed estimate for the work to be done.
The only trouble I had was that due to the time of year and how busy they are it took a little longer to get the appointment for repairs than I would have liked.  However, Kelly who runs the office is extremely helpful and understanding on the phone and was able to get us booked in before winter.
When the repairs were eventually made, the work was done with utmost professionalism.  I've been very impressed by Zach and his crew for their honesty and attention to detail.
Due to the construction of our chimney it was extremely difficult to install the flu liner.  Zach and I had discussed this and decided to try anyway.  What would normally be a 1hr job took 3 1/2 hours.  Instead of throwing in the towel and telling me to go for a more expensive option (like the HVAC guys did), Zach and his crew patiently and carefully installed the liner inch by inch.  
Everyone I've encountered at Black Knight has been knowledgeable, professional, and courteous.  I will definitely be using them again to address some longer term issues with my chimney.

We have used black knight for 3  years and really loved them, and this year i emailed to schedule for a sweep. The appointment was scheduled and then my husband noticed we noticed we had cracks in our chimney so of course we called black Knight since this is who we have used for past years. I emailed to advise kelly we had cracks etc. I sent in photos first of what the side of the chimney looked like beforehand (still needed photos of the crown).  They were responsive and got us an earlier appointment than scheduled, which was much appreciated due to our need of a repair. The guys came out and did a great job on the sweep as usual (quick, clean, neat and friendly) and took photos of the top of the crown to show to the owner, however a month later and still no estimate. Our crown has cracks, also the stone and the mortar. I inquired several times by email and my husband also by phone. the phone call we were told we should have it soon. We requested a temporary solution estimate and a permanent estimate.  Since we are unfamiliar with this process we wanted to have some options due to cost. When I didn't hear from anyone i sent emails.(due to my work its better to email when possible) two emails went unanswered, the third I sent We were told the owner of the company is busy and he is the one that does the estimates and the message would be relayed we were anxiously awaiting our estimate. That was 2 weeks ago (overall about a month total). our chimney is high and the one side is difficult to reach or maneuver for repair, so i don't know if this plays a factor in wanting to do the work or not. So now the weather is changing and no estimate or repair. We can't risk further damage, cracks moisture etc. since we heat with wood. Unfortunately we will have to try to use another business in hopes to get this repaired before another cold winter, as we cannot wait any longer and use another business moving forward for sweeps.

unknown

We're. Dry prompt, professional and courteous. Everything was clean when finished.