TJ's Plumbing & Heating Inc

My experience with TJ's Plumbing was a disaster. The two technicians who came to my home were clueless as to how to fix the problem. My toilet had a very slow leak at the base. I assumed the wax ring needed replaced. Upon their arrival, and removal of the toilet, I was told the entire pipe and flange needed replaced because it was lower than our tile floor. It took the crew two hours to assess the situation. I received an estimate for $2998.00 for replacement of the entire pipe/flange, which also included removing and replacing the ceramic tiles around my toilet (I have extra tiles, so no charge for the tiles). They said the floor replacement was absolutely necessary, although it was also suggested they could also cut a hole in the ceiling underneath my toilet to repair or a wall. They said the job would take 3 days total to complete. I was charged $196 for my free estimate and their 2 hours of time for their assessment. I hired a qualified plumber the following day. They set a new PVC toilet flange that was the same height as the floor and put on a new wax ring. They were in my home for 20 minutes, start to finish. The total charge: $180.

Excellent. They were prompt, knowledgeable and energetic. Our furnace was located in a crawl space and it took a great deal of work to remove. Fitting the new one was also a challenge. We are quite happy with the way our new furnace is running. No Problems! Price for job was very competitive and affordable. Everyone we encountered were friendly and truly seemed to care about our questions and/or concerns.

unknown

unknown

TJs came to our home to perform an annual maintenance on our furnace. Immediately they told us that the gas had to be turned off due to a crack in the heat exchanger. Indicated to us that to repair it would be $1500 and $3500 for a new furnace. A new furnace was recommended. This was determined within 10 minutes of their arrival. We told them we would need to consider our options and began to make numerous calls to other companies in our area. we had a second inspection performed with an immediate response that the furnace was still under warranty . This gentleman had the heat exchanger replaced for $100 plus installation. If this were under different circumstances where our weather was extreme cold we may have not had an option to look at other alternatives we may have had to replace a furnace that didn't need to be replaced. I thought of any elderly people who may not had the good sense to explore alternatives or be in a situation where heat was an immediate absolute. Maybe they would have paid for a new furnace like we almost did. By the way..... The small crack in the exchanger did not warrant the gas being turned off or causing any harm to us .

I was pleased with the results but I felt that I was being taken advantage of. They gave me an estimate that was very high and I told them I couldn't afford it. I needed a credit and they signed me up for a it. I feel like I got ripped off.

unknown

They are truly a superior company. They even came on a holiday weekend to check up.