The Pool Doctor

Mr. Spear will tell you what you want to hear. He said he would respond to either a text or a phone call right away 24-48 hours. That did not happen, after multiple texts and calls. the results was waiting for weeks. He told me if we had a problem closing the cover, he could crank it shut. Not true. He told us he had a guy in Cleveland that could handle any of our cover problems. He could be here inside of a week. Also, not true. I after 6 months I finally spoke with the gentleman (very nice) and he had no idea why Mr. Spear would say that. He was on the outskirts of Erie twice all last year and he does not believe either one was for the Pool Doctor. Not a guy you want to do business with.

Very professional and kept me updated throughout the process

Quality equipment, professional service, great results What I learned from friends, colleagues and family about pool installations is they tend to start late and finish later. This isnâ t necessarily a reflection on the contractor, but rather the uncontrollable factors that affect the timeline and the need to manage multiple customers at once to be a viable, healthy business. The factors that impacted my project were weather, subcontractor labor shortages, and supply chain. I work for a manufacturing company and can appreciate the supply chain and labor challenges â COVID changed the market, and these challenges persist. As a result of all that, a 3-week job turned into 2 months. I wanted to host a grad party and 4th of July partyâ ¦both came and went with the delays and frustrations mounted. Sometimes the stars do align and a job goes exactly as planned, but that wasnâ t my case. During it all, Andrew (owner) stayed in touch and returned my texts if I sent him a question or concern. I say all this upfront for perspective. There are factors outside of everyoneâ s control and (again) I am not the only customer. When pool equipment was late coming in, I didnâ t expect Andrew to halt all other business because, well, there is a business to run still. The easy response is â Delays are not my problem and figure it outâ , but we stayed in constant communication and worked together on getting it to the finish line. When the job finished and we had our first pool party with friends and family, I was 100% happy and reminded myself that we have decades of pool seasons ahead. Just like the delays I experienced when building my home and getting furniture, all is right with the world when it is complete. The wait is worth it. Andrewâ s team was always courteous, took the time to answer all my questions and show me how to use the equipment and apply best practice techniques to maintain the pool during the season. I am amazed at how light touch that maintenance is. Salt systems are a huge part of that, and the Jandy pool and heater systems are intuitive and simple to use. Our pool is approximately 16â x 40â with an 8â deep end and integrated spa and it was bath water in a matter of hours from a cold state. When the iAqualink app was setup and connected to my WiFi network, I could control the pump system and bounce between settings for pool use and pool not in use. The app will also provide information back to the Pool Doctor team as needed to help maintain the system. Part of this ease of use is Andrewâ s team proactively checking in to make sure everything is working properly and the water is treated properly. Basically, my job is to skim, vacuum and swim. Simple and fun! The cement work has brought many compliments â the surface, including the cantilever edging has a slate look to it in terms of texture and color. When it gets another seal coat in the spring, Iâ ll be adding some grit to it for added grip â it can be slippery when wet. The sound system, landscaping, grill gazebo, adjacent patio room, and lights in and around the pool add to the ambiance and create the resort atmosphere that was desired â couldnâ t be happier! Closing the pool took a couple hours and the team walked me through the process to give me a general understanding of what it entailed. Even though Iâ ll use them for openings and closings going forward, I appreciated the walkthrough and understanding that they gave me. So, if I had to start over, would I still go back to Pool Doctor? The answer is yes. The confidence in that answer only grows when I hear from my work colleagues and friends about their pool installation experiences and MORE importantly are the quality results I got. I am looking forward to Spring!

They never completed the job. They didnâ t do the Finish coat of paint.

Refuses to return calls and had to spend thousands to fix his work.

A little pricey I thought but excellent work!

Very good!

Andrew and the young men who did the work were wonderful. These young men were so polite, knowledgeable friendly and neat. Work was completed in a timely manner. Andrew kept in touch with me by email which saved both of us time. I hope to have him again next year to do additional work on the coping. We were very satisfied. Looking forward to opening the pool next year. I have no doubt that he will check with us at that time to check the paint.

They came in when they said they would and worked all day replacing the liner in brutally hot and humid weather. They made corrections where the previous contractor had omitted stuff.

GREAT JOB !!!!!!

They came in after another pool service didn't finish the job, fast & a great job was done, then they came back & fix a problem with my heater,that is working & my stuff is 15 years old . They have the know now.

They worked very diligently & knew what they were doing.