Seaway Window

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I decided not to use them. They're quite a bit higher in price. The estimate was free. He was very thorough. He brought in a sample window and showed how the product was made. He was in-depth with that. It was a written estimate. It was the first time I've had them out. Just one fellow came out. It took him a few days to get here. He was right on time.

awesome process from quote to install

It went well.  I would definitely use them again.  The windows seem to be good quality windows that keep the cold air out in Erie's extremely cold winters.  So far I've had no problems with them whatsoever.

Our house is forty years old and it was time to replace the windows.  We had 14 casement windows of various sizes and arrangements (two or three panel), some quite large, as well as a sliding glass door in our bedroom and three large custom trapezoid windows to replace in our living room.  
We got quotes from three places, or tried to.  First competitor had problems returning calls and being flexible with our schedule.  Second competitor had a decent quality product but not as good as Seaway, but for the same price, and the attention to detail when preparing our quote was sloppy, and I feel that reflects on what to expect with the whole job.  That left Seaway.  They were extremely professional throughout the process.  Everyone promptly returned calls, was courteous, and punctual.  Schedule appointments were kept, and always on time.  First visit with salesman was "no pressure" and very informative.  We were able to select the type of window (casement) and chose from a variety of exterior colors to approximate what we already had outside.  The quote was pricey, but after visiting the manufacturing plant during an open house, I felt that we were paying for a quality product, and a local one at that.  And honestly for the amount of material and labor for our job, I think it was very reasonable.  The work was done in about a week.  Clean up was daily and done well.  We did have a large old window break, and I never found one shard of glass.  
Final walk through discovered some issues such as screens that didn't quite fit.  This was was addressed immediately.  We had a couple people out from Seaway to answer some minor concerns in the first few weeks following installation and they were always prompt and happy to help free of charge.  
The new windows are solid construction, look seamless with the house inside and out, not like obvious replacements.  They took a little longer with the custom trapezoid windows but they look outstanding.  There has been a noticeable difference in heat performance already this winter as well.  
Really we have zero regrets.  If you need new windows, don't hesitate to check them out.  The product quality and great customer service is worth it.

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They did an excellent job. They have reasonable cost, excellent workers, they clean up after themselves and they seem like a happy crew. I am really satisfied with them. I've used them three times.

While not the cheapest, they certainly provided the best products and the very best installers. We used salesman Terry Uppeman.

Al was a little late due to a mix up in the scheduling but he was very helpful and professional. He pointed out things we could try to fix the problem without professional help and he also took note of a few areas where Seaway may be able to help out.

Workers were here 15 minutes early. Introduced themselves and proceeded to get to work.
Had to take out 4 windows and put the new ones in. They are excellant. Hope to save on gas
costs as these are side windows and were so bad I had to put plastic on them every winter and
they still were drafty! They were done the same day and cleaned up after themselves.
Also explanined to me how the new windows work etc.
Very pleased with the service and workmanship. My sister also had 3 windows done after I did
as I was so happy with them!

Another great experience with Seaway! Terry, once again, was great and very easy to work with. Communication with Terry is top notch. The team that installed the door were very professional and courteous. I won't hesitate to call Seaway again in the future!

They do excellent work and excellent clean-up. They do a great job at keeping costs down. They were great at offering options for cost-effectiveness and ease of home window cleaning. They were very quick and efficient. We are considering hiring them to complete the windows on the first floor now.

Terry was great to work with, trust worthy and very professional. Our house is a vacation home and we were happy that Terry was willing to do the estimate without us being present. In fact, most of the work was done without us (the owners) at the location. We did arrive before the work was done and the guys on the job were great.
We made the entire purchase with a "virtual" handshake, and a faxed contract. As I write this, one year later, we are still very happy with our new door. In fact, we need another door replaced and Seaway (Terry) will be our first call!

The workers arrived on time and completed the work as schedule. They were professionable, friendly, and accomodating.

great

They were very professional and when they came in they put on things over there shoes and cleaned up there mess. When the door didn't fit because it didnt have a right header they fixed and now for the first time in 30 years we don't have air coming in threw the door. They new what they were doing and went right to it. I wouldn't be afraid to have them do more work for me.

Since I only dealt with the sales representative I will say again that it was product availability and cost that made me choose another company.

The installation went very well and was completed in a couple hours. The old window was removed very quickly and the new window installed without affecting the siding on the outside or the trim on the inside in a very timely and professional manner.

Very satisfied

Great - men worked quickly and efficiently, and explain all details of windows.

Their price is reasonable and I would use them again if I needed to.

THEY TOOK OUT THE 40 YEAR OLD WINDOWS AND HAD TO RE-ADJUST TO MAKE THE OPENING LEVEL. THEY INSULATED AND INSTALLED THE NEW WINDOWS. WHEN THEY DID THE FRONT DOOR WE WERE AMAZED. WE HAVE HAD THE FRONT DOOR REPLACED 3 TIMES MY DIFFERENT CONTRACTORS AND IT NEVER SHUT PROPERLY AND WE STILL HAD AIR LEAKS.WHEN HE DID THE DOOR HE MADE SURE IT WAS PLUM AND LEVEL AND IT SHUTS PROPERLY FOR THE FIRST TIME AND NO AIR LEAKS. THEY INSTALLED INSULATION WHERE NEEDED.

installed in one and a half days.