ROSETO-SUTER OVERHEAD DOORS

We had them out for a broken door. They made repairs on the initial visit but I spoke with the tech about pricing on additional work that could be done at a later date. I was given a price and was told the office would call to schedule the second appointment. The repairs for the additional work took two separate visits because the tech “measured wrong” and when we were given the invoice it was much higher than expected and over the price previously given by the tech. When questioned about the price the office did not honor the price we were originally given by the tech in the field. We will not use this company again.

I would definitely use them again!
- Bidding went well and was promptly done, and quite a bit less than other bids received
- I made a minor addition and so had to have the bid updated.  It took a couple calls to get the updates and I ended up going to the business to pick it up. (That is why I rated them a 'B' for 'responsiveness' and 'punctuality')
- Install was delayed past time on quote partially because of weather
- At install time, one panel should have had windows, but did not, resulting in a re-order of one panel. This was said to be Wayne Dalton's error.
- Took many weeks for the new panel to be installed (That is why I rated them a 'B' for 'responsiveness' and 'punctuality')

unknown

unknown

Friendly and answered all my questions. Would definitely use them again.

I went out one morning and found that the spring on my double garage door had broken and I couldn't get the door open. I was late for work and in a panic, and after we managed to get the door open I called Roseto-Suter and told them what the problem was. He replied that he would need to come out and measure the spring and, while he was there, he would get the door working on a temporary basis.
I told him while he was here I had another door that needed fixed, a roll-up door in the shop also had a broken spring. So when he came out he got my door working and then measured both doors for springs. He ordered them and returned about a week later and installed them both. They work great and it's SO nice to have them both operating again!
The installer was friendly, gracious and prompt about getting out to the house (and we're in the country!) to get my door operating again. Then they installed the new springs and mailed me a bill, which was less than I expected. Thanks very much, Roseto-Suter!

We have had quite a bit of work done on our house over the past several years. I always cringe when we hire a contractor because it seems like each and every experience gets worse. I am amazed at how some of these companies even stay in business!
Roseto- Suter Overhead Doors has restored my faith that there are still top-notch contractors to be found!
Timing was even better than promised! They received the door more than a week ahead of what I had been told and then installed it almost immediately. The installer arrived within an hour of the promised time and was very polite, professional, and neat. The door looks beautiful - just what we wanted - and the opener works great (can hardly even hear it)!

Garage door had not been operating properly, and sections came loose from the track. It was a mess !! Seervice man re-installed cables, serviced the door, and adjusted the electric-eye sensors. Work was done quickly and professionly. Response to requested service call was very quick. I would not hesitate to hire them again.