DANA FLOOR SANDING

"Thank you for the affirmation of our efforts. We sincerely appreciate the public comments."

"We sincerely appreciate the time that you took to record your evaluation of our efforts in your home. It means a great deal to read of a customer's satisfaction."

"Thank you for taking the time to record your satisfaction with our company's work. Your positive affirmation of our efforts is greatly appreciated."

"We undertook this project after another company walked off the site. We could not complete the job in a more timely manner because of the logistics encountered in moving furniture while maintaining living space and mobility for the customer. With 5 rooms, hallway, staircase, entrance, ets., involved, a piece meal approach was employed,i.e., an area at a time as they became available. This is not a unique procedure. Our crew had to move belongings occasionally to access the surfaces to be finished. The customer agreed to this approach and it is not uniquely peculiar to this particular job. We seemingly cannot rectify the living room situation with regard to color. Wood is a natural material and variances,even extremes, can and do occur within inches because of growth and grain. Different stains yield varying hues and nuances which most customers find pleasing and desirable. The surface in question was redone a second time, (sand finish off with varying grits, stain, finish with three coats) at our expense of labor, materials, and time. We offer the floor at no customer expense since our over 25 years experience apparently does not satisfy the customer's expectations. We can furnish photographs upon request. The disputed amount reflected in the submitted bill reflects a 10% price consideration extended to the customer because he was a former acquaintance. When the final bill was figured, the original (without the 10%), amount was used mistakenly. An error with no malicious intent. We will accept the proferred amount of $911 which still represents the 10% discount and no charge for the living room floor. Yes, we stopped responding...the customer, historically, has represented himself as rude and profane in voice messages which were repeatedly left after almost every day's work...not always rude, but, in time, they escalated to that level. Our Company did walk off the job totally at one point and returned only when the customer entreated our founder/owner , Mr. Leroy J. Dana, (s former acquaintance...hence, the 10%), to intercede and persuade the work crews to return. Upon the completion of the project, Mr. L. J. Dana inspected the floors and termed them "gorgeous" while on the phone with the customer. This proved to be the polar opposite evaluation maintained by the customer. We feel secure in asking you to look at some of our most recent contracts and ask about our crews, their work ethic, and the completed service...The Erie Art Museum, Mercyhurst College, the President's office and the Conference Room, The Church of the Covenant, St. Boniface Church, Watson Curtse Mansion, Asbury Woods Nature Center, Penn State at the Behrend College, Edinboro University, or any of the prestigious private homes we have been privileged to work in successfully. Our attention to detail is evident in the largest of these and the most modest residence. Sincerely, Mr. L. J. Dana, Dana Floor Sanding"