American Heated Gutter Systems, Inc

American Heated Gutter Systems installed our gutters and heater hoodies in 2012. Very happy with everything, but now needs some maintenance and looks like the company is closed. Does anyone know if it was sold? Does it operate under a different name? How can I get some repair work done to the heater hood? Any information would be a great help.

Great job. Quality workmanship, professional and a great price

I can't say enough about the professionalism, efficiency and workmanship of Jim and his crew. I would recommend American Heated Gutter Systems to anyone, without hesitation!

The initial meeting was on Oct. 3, 2015, with Jim. It went as expected when you meet with a salesperson. We were shown several before and after photos of current installs and a short video of the product. The product is EXPENSIVE (initial estimate was almost $1,900 or nearly $40 a foot) but we have had large ice dams and giant  icicles in the winter so it seemed worth the cost.  We gave Jim a $500 deposit to get on the 6 to 8 week waiting list.  He called 15 minutes or so later to tell us he couldn't find our check. We did a search throughout the house, found the check, and mailed it to the 8835 Perry Hwy address (along with a copy of a corrected estimate because someone at the company had written the wrong address on the form). Our deposit check was cashed quickly.
Seven weeks later we received a call from Jim that our house was next for install and to expect them at 9am.  Two men arrived in an unmarked box truck.  I was working in the basement and didn't hear the knock (because they were early!). Once I realized they had arrived I went outside to greet them.  They never introduced themselves, just mumbled something to the effect of, 'Where's the outlet...'  I showed them the outlet they could use for install and went back inside. It look the day to install the front gutter and part of the small section in the back.  I was home the entire time the gutters were going up. There was no communication between the two man installation crew and myself after I showed them the outlet location.  No names, no noticeable identifying clothing that said who they worked for, and no, 'Ok we're done, goodbye.' I figured they must be from AHGS because who else would just show up and replace our gutters, LOL.
I knew they were 'done' because I saw the truck driving away.  I inspected the job immediately and discovered that the job was not complete. The back gutter was missing its leaf/heated hood.  My husband called Jim and expressed our concern.  Jim seemed a bit defensive and said - 'His guys told him they were done." and he would get back to us.  Jim called some time later to informed us that the crew did not have the correct parts to finish the job and would be back at a later date. He also said that he would send out his electrician to complete the system but that he had been unable to get a hold him. At that time we asked about hiring our own electrician but Jim said that he'd take care of it.
The gutter crew came back two weeks later with the correct parts. Once they left the gutters were in place but nonfunctional because the electrical outlets were still not installed.  Jim's electrician was a no show for more than four weeks and we received zero communication from at anyone at American Heated Gutter Systems during this time. 
Late in the first week of January we received calls from two different electricians claiming to have been given our name and number by Jim and could they come out to survey the area in order to determine where and how to install the outlets required to complete the system. After adjusting my schedule to be home and meet with each electrician Bud from Cade Electric submitted an estimate to Jim. Jim approved the cost and Bud came out to the house the next day to install the outlets.
Fast forward to the 1st snow storm.  Not only did we have a sizable ice dam but icicles as large as two feet long growing on our hooded heated gutters.  I called the company and left a couple messages.  A few days later I finally received a call from an AHGS employee saying that they'd be over in a little while to investigate. After examining both outdoor outlets, confirming the downspouts were not clogged and removing the cover of the electrical box in the basement to verify that electricity was flowing it was determined that because it had been so windy the week before the system was overwhelmed and failed.  The crew proceeded to bang, chip, hammer, and knock the ice dam off our gutters with a metal roof rake. Before the crew left I confirmed that when this happens again that we should call the office and schedule a time to have the gutters 'serviced'.
After cleaning the chunks of ice off the front stoop I called AHGS. I was understandably dismayed.  We were paying a lot for a product guaranteed to get rid of ice dams and icicles and I had just had someone at my home hammering away at my gutters.  I expressed serious concern to Jim. I said that he never told us the system fails when it's very windy and this flaw is never mentioned on the company's website or facebook page.  Every 'after' picture we were shown during the sales pitch had zero icicles or ice dams in it and that is not the product we received. Jim literally raised his voice at me and insisted that the gutters were working and that I needed to give the system time to catch up.
I said I wanted a discount for false advertising. Jim again insisted the gutters were working (despite the pictures I have attached and the fact that his crew had just left after tearing down an ice dam and icicles).  Jim also said he'd rather come over and rip my gutters down instead of give me a discount. I was very taken aback by the threat but my gutter system was failing and I felt the company needed to offer a remedy.  I asked for the $150 discount his company was offering on their website and Jim eventually agreed.
As I'm finishing this review I see that the company is now offering a $250 discount on their facebook page and added a video showing new before and after results. Still absolutely no ice dams or icicles on their 'after' shots. There is also no mention that the system will get overwhelmed and fail when it's windy. 
I can accept that the product is not perfect and that it will become overwhelmed when it's windy, or when there's a lot of snow on the roof, or when it's really cold outside. But what I can't accept is that you're not told about these shortcomings until AFTER you pay in full.  That is incredibly disappointing and feels dishonest. If you live in Erie you know that it's windy a lot, and it snows a lot, and it stays very cold a lot. Had we been told everything upfront we might have made a different decision or we very well may have decided to get the gutters anyway.
We're now several days into the second snow storm since the gutters were operational and we again have an ice dam and icicles. We will have to schedule and appointment to have the gutters 'serviced'  if we want the build up removed... UPDATE 09/10/2018 The response from Suzanne is a complete and total lie and is an obvious attempt to cover up the horrible job they did. My husband and I spoke directly with Jim at American heated gutters MANY times. I attached pictures in this review of the unmarked box tuck, the giant icicles hanging off my house, and the American heated gutter employee banging the icicles off our gutters with a roof rake. I also have Facebook messages to AND A RESPONSE FROM American heated gutters in which I requested service and sent them pictures of the problems. Why are Suzanne's employees at my house with a roof rake if she never got a call for service from me? I'll gladly include print screens of the FB messages if Suzanne continues to lie. I have never received a phone call or voice message from AHG in regards to this review. Just thought my fellow Angie's List members should know the truth. *

unknown

They seem to have a really terrific product, but the estimate was outrageous! When asked for an estimate with several options (what I had asked for originally) I received the same estimate (no options) with a slightly lower price.

We had a great experience with this company. Upon moving into our home one of the first things we elected to repair was the gutter system. we had quotes from several companies, and although American was slightly more expensive, I feel like they sold a superior product. The gutters are wider and have more capacity than our previous gutters, and we have not had any problems with clogging.
The gentleman who came out for initial measurements and quotes was punctual and professional. The work crews were likewise very professional. When they discovered rotted fascia they presented me with several options, and worked quickly to find a matching (wood and color) material. The new gutters look fantastic and work well.
Very happy with this company and would recommend them without hesitation.