ADT Security Services
About us
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
Services we offer
ADT Pulse® Solutions, Gold Standard Custom Home Solutions, Home Automation, Home Health, Home Security
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 0% | ||
| 40% | ||
| 0% |
We were promised a certain level of equipment at a set price. The installers arrived and immediately tried to upsell us on everything, tripling the agreed upon price. My wife became upset and started to cry, only then did they revert to the agreed upon price. We were promised two $100 Visa gift cards that would arrive in two weeks we were told. Well, two weeks went by and I placed a call and asked where our promised gift cards were. Itou was only then I was told by the person on the phone that I had to be directed to this web sight, print out a certificate for each card, mail it to some other company, and purchase a $4.98 money order for each card, and if I didn't have it mailed out within 30 days of the contract they would be null and void. I jumped through all of these hoops, filled out the certificates etc...and here I am 6 weeks later and still no gift cards. Oh and by the way, they hit you up with hidden fees and taxes after the fact also. My advice stay away!
"Hello. We've attempted to contact the customer and have only been able to leave a message via one of the contact numbers listed on their account. We will be able to better assist the customer upon receiving a return call. The customer may also contact ADT via email at [email protected]. Thank you. -Andrew"
"We appreciate the customers positive feedback. We were able to locate her account and have contacted her to thank her and also see if she had any questions or concerns since starting service. Please feel free to reach back out to us here or by email to [hyperlink removed]. Thank you. -Andrew"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.