Kreitzer's Automotive Service

Auto Service, Auto Inspections, Auto Tires,

About us

Family owned & operated, we are also the Angie's List award winner 8 years in a row for auto service and auto inspections. Have been in business since 1980. All of our technicians and staff are ASE certified, and some are also brand specific certified. We do ALL repairs except upholstery and convertible tops on all makes & models of vehicles. We offer local pick up, drop off, or valet services. Come see why we are the highest rated auto repair shop in the Enola area!

Business highlights

45 years of trusted experience
Emergency Services Offered

Services we offer

Auto repair, replacement and maintenance includes oil change, tire rotation, brake, transmission, clean fuel injector, air filter inspection, radiator, air conditioning, towing & battery.

Services we don't offer

Upholstery work or convertible top repair.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9130 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
2%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 130 reviews

Erin R.
09/2014
5.0
auto repair, car inspections
  + 0 more
Top notch. They will hand you the keys to a loaner car immediately if you don't want to wait. They had to order in a part and found a refurbished one for almost half the price as new. Something went wrong with the shipping and I was able to hold on to the loaner for the whole weekend which was really helpful. It took a little longer than I expected but I had the loaner and they still got the job done for way less than anyone else could've because they TOOK THE TIME to find me the best course of action. I live an hour away now but I still have their number in my phone in case anything serious comes up with my car again. It's going to be hard for me to trust anyone else with my baby from now on.
Description of Work: These guys have done everything from an oil change to brakes and inspections on my car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Kreitzer's Automotive Service
Thanks for the kind review. We always try to save our customers as much money as possible and still be able to guarantee our work. Thank You again for being our client.

Daniel B.
09/2014
5.0
auto repair
  + -1 more
I dropped my a car off and they gave me a loaner car to take to work while my car was being repaired. Within an hour, a automotive technician called and told me that it was the wheel bearing that needed to be replaced. She told me that there were different warranty options with the wheel bearing, which was nice to know. I picked up the car after the repair and the noise was gone and the car drives well. I appreciate the qualtiy service from Kreitzer's Automotive Service and will take my car there for future repairs.
Description of Work: I noticed a loud noise while my car was accelerating and determined it could be a bad wheel bearing. So i took it to Kreitzer's Automotive Service after reading the reviews on Angie's List.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Response from Kreitzer's Automotive Service
[member name removed]thanks for taking the time to complete our survey. We are glad that we were able to help you resolve your problem.

Ashley M.
09/2014
5.0
auto repair, car inspections
  + 0 more
They were able to let me drop off my car at night, and offered a loaner. The next day, they called and outlined each service I would need in detail, and the estimate of cost. When I picked up the car it was less than they quoted!!
Description of Work: Oil change, brakes and inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Kreitzer's Automotive Service
[member name removed] we are happy so have been able to save you money. Thank you for using our services.

Quintin P.
08/2014
5.0
auto repair, car inspections
  + 0 more
Knowledgeable, good service, and honest family business
Description of Work: State inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Kreitzer's Automotive Service
Thank You for giving us an opportunity to service your vehicle.

Rich N.
07/2014
5.0
auto repair
  + -1 more
It went very well. 1st they bend over backwards to get me in quick since she waited to tell me something was wrong. Then they provided a loner car and was very very flexible about returning it and dropping off payment. They are located about 20-30 min away but they are well worth the drive. I have used them for other repairs. This last time my other daughter Subaru brakes were squeaking. They check it out and did not find anything, they did not charge me for their time and the loaned me a pick up truck that I could use to get table and chairs for Graduation party. They also have the most friendliest cats and dogs.
Description of Work: They installed new brakes on my daughters PT Cruiser.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Kreitzer's Automotive Service
Thank You (member name), we appreciate you as a customer. We strive to give the best service and provide you with expert auto repair. That's why we offer Free loaner vehicles, FREE local pick up & delivery as well as quality auto repair & maintenance.

jennifer M.
06/2014
5.0
auto repair
  + -1 more
It was fantastic. Much more than I could have expected from a "big name" auto shop.
Description of Work: The provider was able to get my car into the shop for new brake rotors the day before my families beach vacation. Not only did they get my car fixed with no appointment, they also gave me a rental car to use while the repairs were being made. The owner of the shop stayed later in the evening to make sure I could get the rental car and had it done by lunch the next day. Great customer service, great explanation of the problem I was having, and fantastic turn around time for the repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Kreitzer's Automotive Service
Thank You for your review of our business. We are glad that you were happy and we did a great job for you. We never mind doing the little extra's like staying for you!

Boris K.
02/2014
5.0
auto repair
  + -1 more
They communicated very well and were very professional. They were very efficient in doing what they did. I would recommend them based on price and quality.
Description of Work: The team identified the root of the problem with my front wheel and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Kreitzer's Automotive Service
Thank you [member name removed] it was nice to meet you.

Phyllis L.
02/2014
5.0
car inspections
  + -1 more
Had appointment for following day, but snow was forecasted. They fit me in day early. Waited and inspection was completed with full reporting to me and new stickers applied. No games, no false repair claims.
Description of Work: Annual state inspectio nand emissions. In addition, when we spoke to office manager about needing tires in future, she volunteered to do research and pricing for me and did a very thorough job for n ocharge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Response from Kreitzer's Automotive Service
Thank You [member name removed].

Cheryl R.
02/2014
5.0
auto repair, car inspections
  + 0 more
They were prompt, did an accurate alignment and charged about the average price for the work, but did not try to talk me into work that wasn't needed.
Description of Work: PA state inspection and four wheel alignment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Response from Kreitzer's Automotive Service
Thank You [member name removed], we hope you have been well.

Megan C.
02/2014
5.0
auto repair
  + -1 more
I like that this place is family owned. Down to earth trustworthy people.
Description of Work: Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kreitzer's Automotive Service
Thank You [Member name removed], it was a pleasure to meet you. We like that you are an animal lover as we are also.

Richard R.
01/2014
5.0
auto repair, car inspections
  + 0 more
I was really happy to get the car inspected for less than a $100. I enjoyed our conversation while I waited and Mr. Kreitzer's friendly furry receptionists were an added plus. I like the fact that you could get a loner car or shuttle service if you office is close enough this is one feature my previous mechanic could not offer. I will use Mr Kreitzer in all my future repairs. Thanks Mr Kreitzer it was a pleasure doing business with you and your rescued furry friends.
Description of Work: State inspections and oil change.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$77

Response from Kreitzer's Automotive Service
Thank You for using our facility [member name removed]. It was nice to meet you while you waited for your vehicle. We appreciate that you chose us for your service.

Mrs Robert C B.
12/2013
5.0
auto repair
  + -1 more
I've had service done on my vehicle and my husband's multiple times here and am continually satisfied by the friendliness of the staff, the promptness of service, and the low prices. The complimentary loaners mean I can have any work done I need without having to interrupt my schedule. Plus, I always look forward to visiting with the wonderful friendly office pets.
Description of Work: Regular customer, regularly pleased. :)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Kreitzer's Automotive Service
Thank You for filling out our survey and choosing us to service your vehicle.

Cynthia J.
10/2013
5.0
auto repair, car inspections
  + 0 more
They are terrific! They go beyond what you ask for and use good common sense. They work on your vehicle as if it were their own. They found problematic areas of concern and showed us the worn parts. I highly recommending them.
Description of Work: Replaced brake lines and did state inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$630

Response from Kreitzer's Automotive Service
Thank you for your review! We enjoy talking and reminiscing when you are here!

Anne H.
10/2013
5.0
auto repair
  + -1 more
I have only glowing reviews of Kreitzer's! I purchased a used vehicle from a dealership out of town on a Saturday. On Monday I contacted Kreitzer's to see if they could give it a look to ensure there were no serious problems with the car. I dropped the car off Tuesday after hours and was able to leave with a free loaner car. I picked the car up the next day with a clean bill of health! They also included a copy of a report done on the battery & alternator, and noted on my receipt that the car recently received new brake rotors. They were thorough and I trust their work completely.
Description of Work: Kreitzer's performed an overall check-up on a new to me, used vehicle I had purchased from a dealer several hours away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$47

Response from Kreitzer's Automotive Service
Thank you for your trust and business! We love the choice of your new car!

Anne H.
10/2013
5.0
auto repair, car inspections
  + 0 more
I was scheduled for inspection within 48 hours of calling in to get an appointment, provided with a loaner car during service, and was contacted to ask if we wanted an oil change during the inspection because we were about 500 miles until we were due. Kreitzer's performed the inspection, emissions test, and oil change. They included test results of antifreeze as well. I was able to pick up the car on the same day it was serviced and was able to pay for the bill over the phone using my credit card. I can't recommend Kreitzer's highly enough!
Description of Work: I dropped my 2003 Pontiac at Kreitzer's for annual state inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$72

Response from Kreitzer's Automotive Service
Thank you - we like to be thorough!

Ashley M.
10/2013
5.0
auto repair, car inspections
  + 0 more
BEST MECHANIC I HAVE EVER BEEN TO! I can't recommend them enough. Katie talked me through the whole process and went ABOVE and BEYOND to make sure my car passed inspection without costing me too much. I really feel like I can trust her and I feel alot more confident about my car. She even called the dealer to make sure I have taken advantage of any upgrades included in the warranty. I felt like my business was important. I was lucky enough to be able to use a family members car. But I was offered a FREE loaner car multiple times. The location is a little off the beaten path but well worth it. Don't let this deter you. ***Bonus*** You can drop off and pick up your car after-hours :)
Description of Work: Provided and inspection, oil change, and a lot of small repairs in order to pass the PA state inspection and emissions test

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from Kreitzer's Automotive Service
Thank you for your trust! I am so glad that we were able to get the situation resolved for you! :)

Launa S.
10/2013
5.0
auto repair
  + -1 more
I scheduled a last minute oil change and they were able to fit me in. Great service and friendly conversation while I waited. I had a complimentary cup of coffee too. They have free internet so I could check emails and do some work while I waited, which was only about a 1/2 hour or so. I'm a regular customer and highly recommend Kreitzers. I see they also store campers on their property and may have to ask about this at my next visit.
Description of Work: oil change

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Response from Kreitzer's Automotive Service
Thank You for filling out our survey. We appreciate your confidence in our repair shop to service your vehicle.

Lou P.
10/2013
5.0
auto repair, car inspections
  + 0 more
We realized on Sept 30th that our inspection was due on our Ford van. Called Kreitzer's to see what the availability was for inspection on Oct 1st. Since we were previous customers, Jim was able to rearrange some other work to fit us in. A detailed list of work done was provided with the invoice and to let us know that 2 tires should be replaced asap. Completely thorough and will give us a reminder when the next inspection is due. Just great to do business with Jim and Katy. Thanks!
Description of Work: Truck inspection and oil change

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Kreitzer's Automotive Service
(removed member name), Thanks for filling out our review. We don't believe in making people wait one or two weeks to get work done. We try to accommodate everyone in a very timely basis. Even though our schedule was filled up, we made time to fit your vehicle in. Now that your vehicle has been here, we have it listed in our database & we will send you inspection reminders before your vehicle expires. Thank You

Ken W.
09/2013
5.0
auto repair
  + -1 more
Great family run business. I used vacation time for the first week and they gave me a loaner to use for work the second week. I was reminded that the work was guaranteed when I picked my car up. This is the kind of service you expected to get years ago, will be using for my car care needs in the future. Great job and keep up the good work.
Description of Work: New cylinder head and head gasket set.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Response from Kreitzer's Automotive Service
[removed member name], Thank you for filling out our survey. We appreciate you trying our services. We do try to make sure people know that everything we do is guaranteed.

JOSEPH B.
09/2013
5.0
auto repair, car inspections
  + 0 more
Timely and professional service with no nit picking, costly add ons.
Description of Work: State Auto Inspection

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Kreitzer's Automotive Service
[member name removed],Thank you for trying our services. We appreciate you filling out our survey.

Lou P.
09/2013
5.0
auto repair
  + -1 more
Was having some issues with my older car and found Kreitzer's on Angie's List. Called straight away for an appointment and one was provided one to suit my schedule and also was given a loner car. Katy had my car for about a day and called to say she ran all the tests and found no problems that I was experiencing..and was not charged for her time. I did have my oil changed while there. Katy did have an idea of what I was experiencing but felt I should take the car to a Volvo dealer. Was very comfortable with her honesty and will definately take our other cars to Kreitzer's.
Description of Work: Oil change

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Kreitzer's Automotive Service
[removed member name], Thank you for taking the time to fill out our survey. We believe in being honest with everyone and if we can't find something wrong we tell you so.

Jessica H.
08/2013
5.0
auto repair
  + -1 more
We received an estimate by email which was less than the estimate of the dealership. The work was completed in a timely manner. We received a lifetime warranty on parts. Great value for the money. Courteous and friendly employees.
Description of Work: Replace front and right side engine mounts. Replace rear brake pads.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$681

Response from Kreitzer's Automotive Service
(member name removed), Thank you for the review. We were glad that we were able to save you some money on your vehicle repairs. As I showed your husband the Honda dealer was overzealous on the recommendation for the brake pads and the one mount. Sometimes our price is not less expensive than someone else but our honesty & quality is never ending.

David H.
08/2013
5.0
auto repair, transmission repair
  + 0 more
The experience of Kreitzer's has been by far the best experience I have had at a mechanic and I will definitely be going back. The prices were very fair and the communication was superb. Everything that they did was explained in detail and discussed before the work was performed. The location is a little off the beaten path but SO worth it.
Description of Work: Kreitzer's fixed an ABS issue I had on my car that involved some work on the axle as well as did a full transmission service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Kreitzer's Automotive Service
(removed member name), Thank you for taking the time to fill out our "Report Card'. We are off the beaten path but we think it is worth the trip. We have the best team of technicians to diagnose 7 repair your vehicle without selling you something you don't need.

James B.
07/2013
5.0
auto repair
  + -1 more
Great--especially the welding on the exhaust system leak
Description of Work: Fixed engine light, repaired exhaust without costly catalytic converter expense, oil change, trip check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Kreitzer's Automotive Service
Thank you [member name removed] ,we always try to do what's best for our customers vehicles & wallets while giving excellent service.

Ann W.
06/2013
5.0
auto repair, transmission repair, radiator service
  + 1 more
My transmission starting acting up in my 2005 Nissan Pathfinder. Was told by by the dealer that I need to replace the the entire transmission because it was not worth their time to repair. Received two separate estimates ranging from $5000 - $8000. to replace my transmission. I called Kreitzer and explained the problem. Katy Krietzer spent several days working the problem so that they could repair my transmission.In the end, they rebuilt my transmission and replaced myradiator for less than the cost of the original estimates of replacing just the transmission. As a bonus, I got a better warranty on the rebuilt transmission than I would have received if I simply replaced the transmission. The staff is extremely professional and courteous and Katy provided frequent updates throughout the process (about a week). I would recommend their services to anyone in a heartbeat. .
Description of Work: Repaired my transmission and replaced my radiator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

Response from Kreitzer's Automotive Service
Thank You [member name removed], we always try to save you as much money as possible & still be able to give excellent service. Thank you for the comments about Katy, we think she does a super job for our team.

Contact information

2385 Wertz Ln, Enola, PA 17025

http://www.kreitzersautomotive.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Auto Service,
Auto Inspections,
Auto Tires,
Auto Transmission,
Auto Radiators,
Auto Towing,
Auto Mufflers,
Auto Transportation,
Auto Accessories,
Notary,
Motorcycle Service,
Auto Body Work

FAQ

Kreitzer's Automotive Service is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Kreitzer's Automotive Service accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Kreitzer's Automotive Service offers free project estimates.
Yes, Kreitzer's Automotive Service offers eco-friendly accreditations.
No, Kreitzer's Automotive Service does not offer a senior discount.
Yes, Kreitzer's Automotive Service offers emergency services.
Yes, Kreitzer's Automotive Service offers warranties.
Kreitzer's Automotive Service offers the following services: Auto repair, replacement and maintenance includes oil change, tire rotation, brake, transmission, clean fuel injector, air filter inspection, radiator, air conditioning, towing & battery.
Upholstery work or convertible top repair.

Contact information

2385 Wertz Ln, Enola, PA 17025

http://www.kreitzersautomotive.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM