Kreitzer's Automotive Service
About us
Family owned & operated, we are also the Angie's List award winner 8 years in a row for auto service and auto inspections. Have been in business since 1980. All of our technicians and staff are ASE certified, and some are also brand specific certified. We do ALL repairs except upholstery and convertible tops on all makes & models of vehicles. We offer local pick up, drop off, or valet services. Come see why we are the highest rated auto repair shop in the Enola area!
Business highlights
Emergency services offered
45 years of experience
Services we offer
Auto repair, air conditioning, air filter inspection, brake, clean fuel injector, radiator, replacement and maintenance includes oil change, tire rotation, towing & battery., transmission
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9128 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 2% |
Showing 1-25 of 128 reviews
Scott A.
Sep 2019
Contacted Katy regarding noise coming from the rear of my 2010 Chrysler Town & Country that I feared was a transmission. Since the van has 270k miles I didn’t want to spend a lot on it, but as it has been extremely reliable and is in good shape I wanted to give it a shot. Katy began looking for a used transmission immediately and they got me in right away. Once the diagnostic was done, Katy was possibly more excited than I was to find that it was a seizing hub and not the transmission. The heat had also caused damage to the brakes. The information Katy provided and professionalism was great.
Response from Kreitzer's Automotive Service
"Thank you for giving us a try and taking the time to write a review! I am STILL so happy that the wheel hub was the source of all your problems. It is always a great day when I don't have to tell someone their vehicle is able to be fixed for less than expected. Here is to another 270k miles with it :)"
Jeremy H.
Sep 2019
The work was completed faster than expected and was half the price of other estimates. Katy is pleasant to deal with and explains things so it is understandable.
Response from Kreitzer's Automotive Service
"Thank you for taking the time to write a review! We appreciate your business over the years and greatly appreciate the fact that you make scheduling and getting messages to you easily!"
Kathryn H.
Jan 2018
Kreitzer Automotive Services are knowledgeable, efficient and reasonably priced and most important honest. My husband and I have gone there for all our automotive needs for the last 6 years. Never disappointed. They take the time to thoroughly check your car and anticipate any future issues regarding your vehicle. We recommend them to everyone. They took care of our yearly inspection and we had forgotten to request that service, they anticipate your needs. Honesty and efficiency, can't beat them for that and more.
Response from Kreitzer's Automotive Service
"Thank you for your continued trust in our facility for 5 years now! Time flies!"
Jenine M.
Jan 2018
Kreitzer's Automotive is the best and only place I take my car. I went there last week to check my vehicle since the check engine light was on. This is my only vehicle and I was planning on traveling for the weekend so it was necessary it was working properly. After I called them they immediately told me to come in and were able to look at the car right away. It was a transmission issue so they needed some time to look at it to evaluate what was the issue. They even gave me a loaner vehicle free of charge so I could pick up my children on time just in case my car wasn't finished. Luckily it was a minor issue so they were able to finish by early afternoon so I was able to travel safely! Every time I've been there they have been very professional, always explain exactly what they will need to do the car and provide me quotes and they never try to up sale you or add unnecessary work. This is the only place I trust for my auto care!
Response from Kreitzer's Automotive Service
"So happy we were able to get you back on the road in a timely manner and that the problem ended up to be minor! We hope to see you have over 200,000 miles in that vehicle!"
Gerald R.
Sep 2017
Great. Done on time and honestly
Response from Kreitzer's Automotive Service
"Thank you for taking the time to give us a review! Hope to see you again soon. We appreciate your trust in our facility."
Gerald R.
Aug 2017
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Response from Kreitzer's Automotive Service
"Thank you for taking the time to give us a review! We appreciate you trusting our garage for your vehicles."
Dick B.
Mar 2017
Very good, work was completed in one day.
Response from Kreitzer's Automotive Service
"We were happy to complete your timing belt and water pump replacement all in one day! Thank you!"
Elizabeth B.
Jan 2017
Fantastic! Owner's daughter explained everything about the van thoroughly. Received an education.
Response from Kreitzer's Automotive Service
"Thank you for taking the time to write a review! Yes, Katy does try to educate our customers as much as possible. We do enjoy going over a vehicle for a pre-buy check over! We do hope you bought the van as it looked like a good deal!"
Cody S.
Sep 2016
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Cody S.
Sep 2016
Their a small shop, very personable and flexible to work with.
Response from Kreitzer's Automotive Service
"Thank you for taking the time to write a review! We have enjoyed working on both of your Audi's and we thank you for trusting us to continue to work on your cars for 4 years!"
Ralph A.
Aug 2016
Finding parts for an old truck can be problematic. They were able to rebuild the carburetor and although it took a little while to find a tank they were careful to make sure it wasn't defective before installation. Truck runs fine.
Response from Kreitzer's Automotive Service
"We love your 1983 truck! Glad it is continuing to run great for you!"
Jen T.
Jul 2016
Last year I took my car to Kreitzer's for the yearly inspection and they were so accommodating (fit me in the day I called) and professional that I couldn't help, but go back this year. My engine light was on and the team worked very hard and spent time to figure out what the cause was without installing something that "might" have fixed it. In addition, my car needed 4 new tires. Katy knew my daughter was at
home and had to be at work by 2 so she recommended a tire and had it rushed from Harrisburg. She drove me home so I could get everything taken care of and then picked my daughter and I up, took us back to Kreitzer's and had us on our way. And yes...we made it to work on time. I was so impressed with all the "little" things that happened that day that I would recommend Kreitzer's Automotive Service to anyone!
home and had to be at work by 2 so she recommended a tire and had it rushed from Harrisburg. She drove me home so I could get everything taken care of and then picked my daughter and I up, took us back to Kreitzer's and had us on our way. And yes...we made it to work on time. I was so impressed with all the "little" things that happened that day that I would recommend Kreitzer's Automotive Service to anyone!
Response from Kreitzer's Automotive Service
"We like to think it is the little things you mentioned that set us apart from the rest! Glad we could accommodate your busy schedule that day!"
Prasad P.
Jul 2016
I got the 60 K mile service from this shop. During the service transmission fluid was refilled.Recently I experienced issue related to acceleration. My car was going to safe / limp mode when I drove it for long distance. It was not accelerating beyond 60-62 miles /hr. I was on the fast / left lane when this happened.
I got it diagnosed with Nissan dealer. The dealer said the transmission fluid in my car is of wrong color and is not suitable. I contacted Kreitzer's and asked to compensate for diagnoses and fluid change. They refused saying they refilled approved NISSAN CVT Fluid NS-2. But later when I sent the Nissan dealers diagnoses report Kreitzer's are not responding at all.
During the service my air filter clips were missing. Clips costs around $10. They just mentioned it in the invoice that clips are missing and didn't replace and said it can be done during next service. Also I asked them to rotate this tires. They said best tires are at front so they didn't replace. They were not able to fix a noise issue and just said it might be a pebble in the wheel which they will look during next service. This was their service after paying them around $530.
Overall my experience with the service and now with the issue resolution is very bad.
Response from Kreitzer's Automotive Service
"Your complaint with the Better Business Bureau has cleared us of any wrongdoing as we had documentation to prove that the approved NISSAN CVT Fluid NS-2 and all of the proper steps were followed during teh service of your vehicle. The RE0F10A CVT transmission that Nissan uses is known for having a high failure rate. The air cleaner clips were missing and there was a note made on your invoice about them - they were not in stock at the Nissan dealer and unavailable until 2 days later. Had you have gone to the dealer, they would have told you the same exact thing. Our employee drove a loaner car from our facility, dropped it off at your place of employment, drove your car to our facility, performed the service, drove your car back to your place of employment and picked up the loaner car all on their own time and as a service to you. We apologize that you had these issues after being at our facility but we still 100% stand by the work performed and as I have stated above, we cooperated fully with you and the BBB and we are absolved from any wrong doing."
Sharon D.
Apr 2016
unknown
Response from Kreitzer's Automotive Service
"Thank you for taking the time to write a review! We hope your Honda is still running smoothly!"
Scott S.
Feb 2016
They are friendly. They offered a free loner car. The prices are a little bit higher than others in the area.
Response from Kreitzer's Automotive Service
"Thank you for your review! You actually paid $98.02, not the $75.00 you wrote down. This was for emissions, state inspection and an oil change. You also asked us to perform a tire rotation, but we didn't recommend doing that as you had an alignment issue and could really use some tires and we didn't charge for that. We gave you some prices on rectifying that. We hope you got that taken care of!"
Boris K.
Oct 2015
The Kreitzer's people (Jim and Katie) are the high level professionals and customer friendly people.
I had a terrible noise from front passage wheel. I didn?t know what it is. When I call to Kreitzer?s
and talked to Jim, he immediately identified the problem and said: it?s caliper failure and probably brakes need to be replaced.
I got the appointment on the next day. Katie explained me in details the problem with brakes and a few options
what I have. After 1.5 hour my brakes were fixed. Katie and team I want thank you for your professionalism and the excellent service I received from you.
I had a terrible noise from front passage wheel. I didn?t know what it is. When I call to Kreitzer?s
and talked to Jim, he immediately identified the problem and said: it?s caliper failure and probably brakes need to be replaced.
I got the appointment on the next day. Katie explained me in details the problem with brakes and a few options
what I have. After 1.5 hour my brakes were fixed. Katie and team I want thank you for your professionalism and the excellent service I received from you.
Response from Kreitzer's Automotive Service
"Thank you so much! We are always glad to be of service!!"
Boris K.
Aug 2015
I have gone to this company second time, because I knew they are high level professionals.
Jim and Katie are always friendly and reliable. Jim fully explained all details to me about my
problem (my check-engine light was on and car failed on inspection with P0420
code) and what kind options I have. I dropped my car at 1 pm. on Tuesday 08/18/2015.
They made a diagnostic, fixed the problem and car passed the inspection.
At 4:20pm I got a call that I can take my car back.
It is fast, professional and courteous service. Thank you Jim and Katie.
Jim and Katie are always friendly and reliable. Jim fully explained all details to me about my
problem (my check-engine light was on and car failed on inspection with P0420
code) and what kind options I have. I dropped my car at 1 pm. on Tuesday 08/18/2015.
They made a diagnostic, fixed the problem and car passed the inspection.
At 4:20pm I got a call that I can take my car back.
It is fast, professional and courteous service. Thank you Jim and Katie.
Response from Kreitzer's Automotive Service
"Thank you for trusting us! It is always nice to see familiar faces again and again!"
John P.
Aug 2015
Out of state car inspection. Found 2 small exhaust leaks and repaired.
Response from Kreitzer's Automotive Service
"Thank you for your review! We aim to please."
Tom S.
Aug 2015
My van's radiator blew the other day during work. I called several shops in Carlisle where I broke down before calling Kreitzer. Kreitzer offered two services that were one of a kind. First, they expedited my emergency. The other shops would not even look at it until several days later. Secondly, they offered a loaner car while mine was worked on keeping me from missing work and all they asked was that I filled up the car. The van was in the shop for less than 48 hours. The radiator is beautiful and I think that they even shined up the other cases. I feel like they really went the extra mile.
The other thing about this visit was that they said I would need a new water pump in the initial quote. (By the Way they call you before they do extra work and don't hit you on the back end with unapproved services.) The quote I got to replace hoses that were already being removed and to do the water pump was an additional $500.00 dollars. I called the auto parts store and they sold me the water pump, a routing belt, antifreeze and adhesive for $100. I have to wonder why it would cost an additional $400.00 dollars in labor and we did not include the routing belt in their quote. I called for a quote elsewhere and they were about $150 less but that shop also did not provide a loaner nor would they have expedited the service, nor were they cheaper on a radiator. Either way I did not have the thousand-fifty they wanted for the entire job and can only hope to later have my water pump installed.
Overall, this was a great experience, I just wished that the water pump could have been included for far less than $500. The staff is friendly, they explain everything they are doing and they value your business.
The other thing about this visit was that they said I would need a new water pump in the initial quote. (By the Way they call you before they do extra work and don't hit you on the back end with unapproved services.) The quote I got to replace hoses that were already being removed and to do the water pump was an additional $500.00 dollars. I called the auto parts store and they sold me the water pump, a routing belt, antifreeze and adhesive for $100. I have to wonder why it would cost an additional $400.00 dollars in labor and we did not include the routing belt in their quote. I called for a quote elsewhere and they were about $150 less but that shop also did not provide a loaner nor would they have expedited the service, nor were they cheaper on a radiator. Either way I did not have the thousand-fifty they wanted for the entire job and can only hope to later have my water pump installed.
Overall, this was a great experience, I just wished that the water pump could have been included for far less than $500. The staff is friendly, they explain everything they are doing and they value your business.
Response from Kreitzer's Automotive Service
"Thank you for your review! Sorry you have so many problems with this vehicle, but we are always here to lend a hand."
Wayne S.
Jun 2015
The people (Jim and Katie) were the most customer-friendly and genuine people I have met in a long time... THEN you see their professionalism and desire to satisfy you in a way that I would say is EXCEPTIONAL and RARE.
I have already set up another appointment and followup on brakes!! The place doesn't look like much BUT the people working their are the BEST!
I have already set up another appointment and followup on brakes!! The place doesn't look like much BUT the people working their are the BEST!
Response from Kreitzer's Automotive Service
"[removed member name], it was great meeting you. Thanks for trying out our services. Thanks for all the referrals."
Susan H.
Apr 2015
It went great.
Response from Kreitzer's Automotive Service
"Thank you for trusting us to do your routine maintenance for your vehicles. We appreciate your business."
Candra W.
Mar 2015
Awful. Rude. Also very expensive for just an inspection. They told my son what he needs to get done which is fine, but $46 without doing anything but looking at the car?
Response from Kreitzer's Automotive Service
"[Member name removed], I don't know what your son told you, or if you have an ulterior motive for this review TWO YEARS AFTER THE FACT but nothing is further from the truth. I myself, the owner of the business waited on your son & spoke to you later on the phone. Your son and you were treated with the utmost respect at all times, that's the way we treat everyone. Here are the facts. You did NOT just get an inspection. You received a Perry County visual emission test for $13.00 and a Pennsylvania State inspection (listed on our sign as Pass or Fail $25.00) plus $5.00 sticker fee & tax on all. Your sons vehicle didn't pass state inspection because his windshield washers didn't work. He was given an estimate for parts & labor to repair the vehicle & was told that if he was able to do the repairs himself he could do so and he paid and left. You after talking to your son called SCREAMING saying that we were MORONS and you lived in perry county and didn't need an emission test and we charged you unjustly. I tried to inform you that if you take your vehicle to a garage in perry county for inspection, you will NOT be charged the emission test fee. If you take your vehicle to a repair shop in a different county than Perry County we MUST BY LAW verify all emission components on your vehicle and that their is indeed a fee of $13.00 plus tax. You were not happy with my answer. I informed you that you had already paid for the inspection, and when the windshield washers were repaired that your son could stop by the garage and all we had to do was verify that the washers indeed did work and we would issue him his inspection sticker at no additional cost. It would only take about ten minutes for paperwork. No one ever brought the vehicle back to us for the inspection sticker so I assume you went someplace else to get your sticker and paid the state inspection fee again. This review is NOT TRUE & ACCURATE as we do not treat anyone dis respectful. We appreciate our customers & I don't believe we have ever gotten lower than a "B" in our ratings. Jim Kreitzer"
James M.
Dec 2014
What an awesome garage! Rare find these days. I thought I had a rear main seal leak. The Kreitzer team found a leak, but it wasn't a rear main seal and it was a much cheaper fix, like 600 dollars cheaper. This is the only place I will take my cars in PA. Thank you Kreitzer team!
Response from Kreitzer's Automotive Service
"Thank you for trusting us with your vehicle!"
James M.
Dec 2014
Awesome! Kreitzers kept my suburban for two days looking for the leak. When they realized it was residual, they returned my car at no charge. What a great shop!
Response from Kreitzer's Automotive Service
"Thank you for letting us know that there was still an issue - we like to make sure that all of our customers are happy with our service!"
James W.
Dec 2014
Fast, professional and courteous service is the hallmark of excellent customer service and you will find all three at Kreitzer. My car battery did not hold a charge. I "jump started" my car one morning and thought I had solved the problem, however, the next morning the battery was again "dead." What should I do ? - call the car dealership - search the Yellow Pages - call AAA . No, lets try Angies List.
I had been pleased with the service from other Angies List recommendations, why not try auto service. Kreitzer was listed with an A rating and located near my home in Camp Hill. I called them at 3:00pm - explained my situation and was told to bring the car in at 3:30pm - THAT'S SERVICE. I "jump started" my car again and drove to Kreitzer. Upon arrival, I was greeted by Katie, who said, you are here about your car battery, I will test the battery and let you know what's going on. The warm welcome from Katie and their dog (smile) demonstrated excellent COURTESY SERVICE. In LESS THAN 30 MINUTES (1) my battery had been tested (2) Katie reviewed with me the test report. (battery needed to be replaced) (3) told me what options I had on a replacement battery, (4) installed a new battery and (5) paid my bill - that 's what I call PROFESSIONAL SERVICE. I probably could have gotten a cheaper battery at another location, however, I know the service, product and professionalism would not have been of the same high quality. Thanks Kreitzer for turning my "bad" day into a "good one."
I had been pleased with the service from other Angies List recommendations, why not try auto service. Kreitzer was listed with an A rating and located near my home in Camp Hill. I called them at 3:00pm - explained my situation and was told to bring the car in at 3:30pm - THAT'S SERVICE. I "jump started" my car again and drove to Kreitzer. Upon arrival, I was greeted by Katie, who said, you are here about your car battery, I will test the battery and let you know what's going on. The warm welcome from Katie and their dog (smile) demonstrated excellent COURTESY SERVICE. In LESS THAN 30 MINUTES (1) my battery had been tested (2) Katie reviewed with me the test report. (battery needed to be replaced) (3) told me what options I had on a replacement battery, (4) installed a new battery and (5) paid my bill - that 's what I call PROFESSIONAL SERVICE. I probably could have gotten a cheaper battery at another location, however, I know the service, product and professionalism would not have been of the same high quality. Thanks Kreitzer for turning my "bad" day into a "good one."
Response from Kreitzer's Automotive Service
"Thank YOU for trusting us with your vehicle! We hope to see YOUR smiling face again in the future :)"
Licensing
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FAQ
Kreitzer's Automotive Service is currently rated 4.9 overall out of 5.
Kreitzer's Automotive Service accepts the following forms of payment: CreditCard
Yes, Kreitzer's Automotive Service offers free project estimates.
No, Kreitzer's Automotive Service does not offer eco-friendly accreditations.
No, Kreitzer's Automotive Service does not offer a senior discount.
Yes, Kreitzer's Automotive Service offers emergency services.
No, Kreitzer's Automotive Service does not offer warranties.