Penn Contractors Inc.
About us
Celebrating our 25th anniversary in 2015, Penn Contractors, Inc. is the most experienced, client-focused Design/Build Residential Remodeling firm in the Lehigh Valley. We specialize in elegantly crafted, complex home remodeling projects. The quality of our work is unsurpassed. Our dedication to craftsmanship permeates every project. Penn Contractor's devotion to client satisfaction is legendary. We provide a concierge-level home remodeling experience for every client. Our meticulous Discovery Phase ensures that our Design/Build experts translate your remodeling goals into tangible remodeling outcomes. Our process ends with a 5-year guarantee and our lifetime commitment to serving your home remodeling needs. We encourage you to read our detailed positive reviews on Guild Quality, Houzz and Angie's List. We love our clients and our reviews reflect our unparalleled commitment to their satisfaction. If you're looking for a turn-key, masterfully managed approach to your home remodeling, and if you insist on the highest quality craftsmanship backed by legendary customer service, then the Penn Team is right for you. Give us a call: 610.965.4204.
Business highlights
Services we offer
Basement Remodeling, Basement Remodeling, Bathroom Remodeling, Covered Patios, Custom Decks, Custom New Home Construction., Doors and Covered Front Porches, Entrance-ways, Exterior Remodeling, Glass Showers, Home Additions, Interior Remodeling, Kitchen Remodeling, Master Bathroom Remodeling, Skylights, Three-Season Rooms, Whole House Remodeling, Windows
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 0% |
I could not be happier after the 8 week long dealings with Penn Contractors. It is not only back & beautiful, it's better then before.
The 22 year old aluminum siding was removed & new vinyl siding was installed along with new plastic shutters & new door should in the front of my home. They even went above & beyond filling in some bare spots on my back lawn with soil & grass seed while fixing the areas that were originally disturbed by construction.
Adjectives to describe my personal experience;
-Professional
-Courteous
-Detailed
-Friendly
-Craftsman
-Knowledgeable
-Punctual
-Last, they were very nice to my annoying Pomeranian.
After reading reviews on Angie's List, I called to discuss our plans. Abel seemed genuinely interested in my job, and that very good first impression made me want to learn more about this company. Unfortunately, too many businesses don't realize how important that first voice is to a potential client. Abel patiently answered all my questions and explained their well-designed process, and I eagerly made an appointment to learn more for this company appeared to be very well-organized with years of experience doing just what I wanted.
We enjoyed working with Ed on the design for he listened to our ideas then presented us with six different designs. He was patient and helpful as we worked out every detail of the project. By the time we got the estimate, we were so impressed with everyone we had encountered that our decision to choose Penn was easy for they rated far above anyone else!
The pre-planning was carefully done and everything was ready to begin the construction, thus avoiding any delays while waiting for cabinets, flooring, etc. Their experience was evident from the beginning and communication was outstanding. No surprises! The job began on time, as promised, and was completed, as promised.
Tom's skills in organizing all work teams cannot be easy, though he made it appear to be so.
When Ron arrived each day, he was pleasant and ready to work, and gave a full day's work every day. He is an exceptional craftsman and communicator with a "sure, I can do that" attitude. He listened, accommodated, assisted in every possible way. One might have thought he was working on his own home. Nothing was done to meet a deadline, but with precision and to please his client. We cannot praise Ron enough for his excellence. HE IS THE BEST!
Wetzel Enterprises, who did the electrical and plumbing, deserves the same high rating as Penn Contractors whose goal is to have a happy, satisfied customer at the end of the project. Equal praise goes to those who did the flooring and tile. Penn has chosen the best sub-contractors and provided a list of suppliers for all our materials which made shopping easier for us.
Excellent quality comes with a price; we got top quality work, won't be looking at mediocre workmanship and wishing we'd hired someone else for we chose the best from the start and will now live with an excellent job with no regrets. I may not remember the final cost, but I will always see and enjoy the final project. I got what I paid for! Top quality! No regrets!
In addition, every man who entered our home was pleasant, appeared to love his job, and was considerate of our every need. It was a pleasure to welcome them and to work with them.
Finally, Penn has earned and deserves the awards they've received. I would not hesitate to recommend them to others, and in fact, have already done so.
"Thank you, [member name removed], for sharing such a thoughtful review of your Penn Contractors experience. Ed was all smiles after his visit to your home. He relayed to me that it was a delight working with you and Greg, and Abel couldn’t say enough nice things about you both. I’d like to thank you personally for how carefully you documented your project needs. Your pre-project planning was essential to helping our team meet your objectives. And you’re flexibility allowed us to work you right into our production schedule. We work hard to establish trusting relationships built on honesty, communication and client satisfaction. We’re looking forward to our next project together and we're standing-by to schedule our team to complete any additional work you require. Please know that we’re here to help, whenever you need us. Your satisfaction is our highest priority. Warmly, Bruce Snyder Owner, Penn Contractors"
Penn Contractors are excellent people to work with. They are extremely considerate, very detail oriented, and are excellent craftsmen.
The entire addition is SPECTACULAR !!!
SO MANY THANKS TO : Shawn, Jeff, Ron, Tom, Ed, Cody, Zack, Gina, Karen, Bruce (owner), plus all of the subcontractors.
The addition is worth every penny.. WE ARE SO HAPPY.... !
This was a complicated job. The house is over 200 yrs old and has had a number of additions and remodels. Early in the process Penn sent their crew out to remove a section of the kitchen to allow us to understand exactly what was happening behind one wall so that we could lock down the design. This allowed us to finish the design and got the cabinet maker moving. About 6 wk later, the real job began.
Penn has a very structured process so that the work to be done is clearly documented. The contract spelled out exactly what items the home owner is to provide (appliances e.g.) and which are to be selected along with the allowance for these. They provide a list of suggested suppliers, which made the selection process easier. Penn assigns a "project development" guy who works up the estimates and assists with decisions. Ed came out a few times and looked at my photos to help figure out what we could and couldn't do to create the space in critical areas so he did more than just estimates. Once the project parameters are all nailed down, then a project manager was assigned. Tom would talk to me on the phone or come out in person to keep up with status and make sure every day was a productive one. He negotiated a few tradeoffs of work so that we could make some fine tuning type adjustments to the job and worked up a change order for some of the bigger changes to the scope of the job.
Each day only as much of the kitchen that was in their way was removed so that we had function as long as possible.
Clear progress was made every day. The guys were clear about what decisions they needed to keep them moving so that no time was wasted and no mistakes were made.
The owner of the electrical/plumbing subcontractor (Wetzel Electric) was particularly helpful in assisting us with product options. The end result is a well lit kitchen/great room and closet areas with good switch locations. He suggested a heat mat under the tile. We are very excited to have this and would not have known that it was an option had he not mentioned it. We anticipate that this will make the kitchen (much of it built on top of a cement slap) comfortable in the winter. The lighting design was tricky due to all the restrictions placed on the installation due to old house constraints. He suggested a remote switch for a light so that the location makes sense for the flow but for which there was no way to bring power for a standard switch.
The tile guys had a significant challenge with the very unlevel and uneven subfloor. They put down a number of layers of and the tile is perfect; its aligned with the wood flooring at both sides and was level enough for the cabinet maker to get his installation done w/o having to jump through too many hoops. (That was still a challenge 'cause its an old house).
All of the sub contractors brought in by Penn were top notch and both friendly and trustworthy as well as very skilled and meticulous.
This is the company to hire if you want very high quality and low hassle work.
Bruce and the team were very helpful in planning. We wanted to add a wall of cabinets but were unable to match the existing ones. Bruce suggested that we consider having them custom-made, which was more expensive, but we got exactly what we wanted, including a drawer for my husband's pancake griddle. Jeff did a beautiful job--the cabinets are very well-built and make the most of the space. Jeff was also very accommodating about adjusting the shelves and roll-outs for us on site as well as making custom brackets.
Penn also removed the old tile countertop and backsplash and installed a laminate top and a new sink. Matt did the same meticulous work as last year and kept the kitchen usable for us every night .
This was a much shorter project than the first phase and it moved right along--about a week. Tom kept us well-informed and answered our emails right away. We would definitely recommend Penn Contractors after these two positive experiences.
"We are very surprised by this review. The Penn Team does not work in the Doylestown area, nor did we complete any projects in the Lehigh Valley in 2009 that align with this project description. We have asked Angie’s List to ensure this report was intended for Penn Contractors. This review contradicts dozens of highly favorable reviews and awards the Penn Contractors Team has received from the Angie's List community, from our clients as reported on the Guild Quality website, and through hand-written notes and thank-you cards from our clients. In 2010, Penn Contractors was awarded Angie's List prestigious Super-Service Award. That same year, we won a national customer satisfaction award from Pella. We are a 12 year member of the Better Business Bureau and we are extremely proud of our A+ Rating. Penn has received more than 15 Awards for Excellence from the Lehigh Valley Builder's Association and the National Association of the Remodeling Industry (NARI). We have been recognized for outstanding Remodeling and Design in Hanley's Big50 Remodeling Magazine. In more than 22 years of dedicated service to the Lehigh Valley we have never received this kind of feedback. We have received professional recognition from, and actively participate in, the following Remodeling Industry organizations: 1) The National Association of Remodeling Industries (NARI) 2) The National Association of Home Builders (NAHB) 3) The Pennsylvania Builder’s Association (PBA) 4) The Lehigh Valley Builder’s Association (LVBA) The Penn Contractors Team has attained numerous high-level, industry-specific certifications: 1) Certified Green Professional (CGP) 2) Certified Aging-in-Place (CAPs) 3) Certified Graduate Remodeler (CGR) 4) Certified Pella Installer 5) Certified Velux Installer While we are deeply concerned about any negative review, we are more concerned about having a dissatisfied customer. We have built our stellar service reputation on our unique ability to find timely solutions to the inevitable challenges that arise on any construction project. In fact, we are most-often praised for exceeding customer expectations when challenges occur. Whenever possible we maintain close relationships with all of our customers and, for this reason, much of our work comes from our existing customers, their family members, relatives, friends and neighbors. We are keenly aware that the loyalty we enjoy from our customers stems directly from our loyalty to them. We’re simply not happy until they are. Our goal is, and always has been, to provide such outstanding customer service and such high quality craftsmanship, that customers allow us to continue serving them for years (and in some cases decades) to come. I make that commitment to you and I ask you to consider Penn Contractors for your next remodeling project."
Penn heeded my request to use today?s maintenance-free construction materials wherever possible and patiently answered all my questions. The workers were polite and knowledgeable, and took their time with their work. They did meticulous work with great precision, such as contouring building materials to conform with the fieldstone walls of the house. Many details of the construction are totally out of sight, but they were also done with great care. The work area was always well cleaned up at the end of each workday.
I received several bids from various contractors to do this work. Penn?s bid was mid-range, but I certainly feel I received superior value for the money paid. The company is very easy to work with and also has an excellent guarantee policy. I would highly recommend Penn Contractors to anyone, and Penn will definitely be first on my list to call for any future renovations I need on my home.
"Tough grader huh?"
"I think the B grade on our pricing is a theme. We don't think we are really that expensive, we are just very thorough and let people know the total cost of the project up front. This is opposed to bombarding people with change orders once we have half your home in a dumpster. Which would you prefer?"
"Dear Member- Although I did not stop by your home often after production began I am keenly interested in what is happening on your project. I trust my team completely and I am aware on a daily basis as to what is happening with each and every project. Also, to guarantee success, you had our most experienced lead carpenter running your project. Fortunately (or unfortunately depending on your perspective) our reputation and the service we provide has allowed our company to grow to the point that the days of me stopping by on a weekly basis are long gone. I hear you and the others that have given my this feedback. I am working on handing off more of my responsibilities so that I can focus more on our company and our customer's experience. On a positive note we are total stoked that you are so happy with your project that you feel comfortable recommending us to your friends, we thank you for that. Bruce"
Licensing
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