Green Turf Care, LLC

I called on 5/12/2021 to set up a new service for lawn treatment and weed control and spoke with Will. I explicitly requested that the technician ring my doorbell when he arrived so that I could tell him what areas not to treat since I was concerned about the plants I have in those areas. I was told that a technician would arrive between 8 am to 1 pm on 5/13/2021. To my surprise, I received an email at 3:43 pm stating that I received Step 2 of their lawn care application package yet nothing had been done to my lawn. Nobody rang my doorbell, called, or texted me. There was no evidence whatsoever that anything had been done to my lawn. There were no signs present or granules on the grass. I even checked my Ring doorbell notifications and found nothing. I called immediately to request an explanation and speak with a manager and was told by Kelly that there were no managers available and that the technician probably went to the wrong house. I subsequently received a voicemail message from Will who said upon my returning his call that he placed my request for the technician to ring my doorbell in the wrong spot. I asked for a manager again to which Will replied that he was a manager and would take care of this misunderstanding. I explained that they left me with a very negative first impression and that I wanted nothing more to do with them, wanted to cancel the service, and not to charge anything to my credit card since they had not provided any service. On 5/13/2021, I received an email at 4:48 pm confirming my cancellation. Then on 5/17/2021 at 12:46 pm, I received an invoice in PDF format via email stating that my credit card would be charged on Tuesday! Despite my request to speak with the owner, Geoff, he never contacted me. This demonstrates their complete lack of accountability, ownership, and professionalism. This is no proper way to do business with a brand new customer. I wonder how many customers this company has duped into believing that they are receiving a service when absolutely nothing has been done to their lawns! Beware of these fraudulent business practices. I received a text and email message from Geoff, the owner, on 5/25/2021 trying to sell me preventative grub control. He never contacted me regarding my complaint about never getting the lawn fertilization treatment I was supposed to receive on 5/13/2021, having been sent an email stating that I received step 2 when in fact I did not and have received an email with an invoice for lawn treatment that had never been performed. How he has the audacity to attempt to sell me preventative grub control after the horrible experience I had with his company leaves me flabbergasted, especially since he never contacted me to apologize or offer an explanation for their prior failures.

Very professional.

Courteous, immediate response and knowledgeable

Workers and owner very friendly and listen to my problems and then attempt to delver. So far so good.

Very progressive policies.

Excellent service and good results at the end of the program . Best lawn on the block

Very prompt and efficient with treatments. Kept other areas clean. Results were excellent. Thanks

Responds quickly to question, and can customize treatment

Geoff is a very nice man to work with. Answered all my questions before I decided to hire him. So far the lawn is looking great! and that's only after the first treatment. Thumbs up!!

Very honest thorough businessman.

Geoff has done an amazing job treating our lawn. We had Geoff come out to apply another round of weed control due to some weeds/clover popping up and he came promptly and free of charge. Excellent customer service. Our lawn looks amazing.

Green Turf Care has done a tremendous job with servicing our lawn, it has never looked better. I'm very impressed with Geoff's attention to detail and his quality of the product that he uses. I would highly recommend him to others.

Geoff adjusted his schedule to our liking (changed his original date for our service) without any problem. The fertilizer and broadleaf control worked well, except around the edges of the lawn and sidewalk areas. That is typically a hard area to take care of. But little personal spot weeding took care of that problem.

Geoff from Green Turf Care is professional and courteous. I switched from Terminx for price, alone, but quickly discovered that Green Turf Care offers better service and attention to its customers. My journey with them has been pleasant, and I am getting a much better value for my money. To boot, they are utilizing technology for scheduling visits and viewing invoices - that means a great deal to me. I would recommend them highly.

Geoff from Green Turf Care is very knowledgeable and professional. He responds quickly to phone calls and emails and is very flexible in terms of individual lawn care needs. We purchased a package with add-ons and he was quick to point out the most economical options for our needs including telling us about specials that we otherwise would not have known to ask for....he cares about quality customer service as well as exceptional lawn care!

We are so pleased with the knowledgeable care and service we have received from Green Turf Care. Geoff is always timely and conscientious. Our greatly improved lawn is proof of that! John K

Your lawn will look much healthier after Geoff treats your grass with the products it needs to grow and eliminate weeds. My wife and I appreciate how our lawn looks and I know you will to! Call him today to begin that process of creating of healthy, greener lawn!

Geoff from Green Turf Care is very knowledgeable and professional. He responds quickly to phone calls and emails and is very flexible in terms of individual lawn care needs. We purchased a package with add-ons and he was quick to point out the most economical options for our needs including telling us about specials that we otherwise would not have known to ask for....he cares about quality customer service as well as exceptional lawn care!

Quick response. Very competitive. Very friendly