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Hackman SmartRoof
Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair, Gutters & Downspouts - Clean,
About us
At Hackman SmartRoof, we've dedicated our business to helping you and other homeowners understand roofing and roof repairs. Our mission is providing safety, security, and comfort to our clients through world-class customer service. The Hackman team has been serving the Susquehanna Valley area for all their Residential Roofing Replacement and Repair needs. We also offer Siding Installation, Windows, and Shutters.
Business highlights
22 years of experience
Services we offer
Gutter Protection, Gutters, Maintenance, Roofing, Vinyl Siding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.861 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 8% | ||
| 3% | ||
| 2% | ||
| 0% |
Showing 1-25 of 61 reviews
George F.
Apr 2023
We had gutter, roof, and siding issues from the work of the previous homeowner and chose Hackman to correct it because they guaranteed their work. We are pleased with the completed jobs and have not had further issues in the months since the repairs were done. We feel confident that we will not have any more leaks, drips, or water damage after seeing their solutions to our problems and the quality of their work.
Response from Hackman SmartRoof
"Thank you for sharing the experience you had working with our company. We appreciate your business and are happy to hear that we resolved your issues. It was our pleasure to work with you."
Gregg M.
Feb 2023
Fast response time for site visits and quotes. Have used Hackman for multiple roofing repairs, leaks and modifications. Very satisfied with the work and their employees
Response from Hackman SmartRoof
"Thank you for trusting our company to service your concerns over the years. We are glad that we could resolve the roofing issue you were currently experiencing. 100% homeowner satisfaction is always our #1 priority."
John S.
Dec 2022
I needed to have the 2 plumbing vent collars on my 2nd story roof replaced as the 'builder grade' collars started to leak. Looking on-line, I e-mailed 6 contractors who 'specialized' in roof repairs. Of those 6, only 2 responded the next day to set up an appointment. Marnie from Hackman SmartRoof schedled Kyle to stop by that afternoon. He explained the materials he would be using (ie the new boot, replace shingles, etc), told me about the 1yr warranty and gave me a price of $369. The other contractor came by a few days later and gave me a price of $700 with no warranty. They made my decision to go with Hackman SmartRoof very easy. Kyle came by the following week and worked very safely and efficiently. I couldn't be any happier with Kyle and Marnie! They made my small roof repair seem as if it was the biggest and most important job they had. When I need to replace my roof, I'm calling Hackman SmartRoof!!
Response from Hackman SmartRoof
"Thank you for your kind words. It's always our mission to assist homeowners like yourself with the 100% satisfaction that you deserve. Doing the maintenance repair on your roof now can give you peace of mind going into the winter months with no leaks. We thank you for your business."
Daniel L.
Jan 2021
It looks great and it was within budget. They were very friendly and and they finished within a day. This is the second project with Hackman and I would hire them again.
Response from Hackman SmartRoof
"Thank you once again for selecting our company to do work at your home. We appreciate your business and the kind words in this review. We will pass them along to the crews."
Daniel L.
Nov 2020
They did good work within the expected price.
Response from Hackman SmartRoof
"Thank you for your review. And that we could resolve your roofing concern."
Tina W.
Oct 2020
They did a very nice job.
Response from Hackman SmartRoof
"Thank you! Glad we could help resolve your roofing concern."
Byron S.
Oct 2020
Company and staff were professional and did a very good repair for a reasonable price in a timely manner. The roof was only 10 years old so it was good to find a company that would do the repair. I will remember them when it comes time to replace later.
Response from Hackman SmartRoof
"Thank you for your review. Glad that we could resolve your immediate concern, and look forward to helping you in the future."
Allene G.
Sep 2020
Kyle is wonderful! He knew exactly what needed to be done and he is a pleasure to work with. I highly recommend!
Response from Hackman SmartRoof
"Thank you for your kind words. Glad that our technician helped you with your roofing concerns."
Benjamin D.
Nov 2019
They were very fast...showed up at 730 and were done by 130 in the afternoon, very impressed. Did a good job cleaning up, ensured no stray nails, etc. Quoted price beat out 4 other companies in the Hershey/Lancaster area. This, along with their $500 coupon I received in the mail, sealed the deal. Definitely give them a call if you are in need of a new roof
Response from Hackman SmartRoof
"Thank you for providing a review on our company. We appreciate the kind words and will pass them onto our installation team."
Steve Y.
Jul 2019
Great! Very professional and quality installation. They showed up when they said they would and clean up was excellent. Very little evidence on the ground that the work had even been done. Very satisfied with Hackman SmartRoof for this job and for the gutter cleaning and roof inspections they also do for us.
Response from Hackman SmartRoof
"Thank you for selecting Hackman SmartRoof for multiple projects at your home over the years."
Patricia P.
Jul 2019
I felt the roofer was a true craftsman, the way he constructed the cricket and the flashing was impressive. He was punctual, friendly and professional in every way. I never felt he rushed through this job. Very pleased.
Response from Hackman SmartRoof
"Thank you for posting your review regarding your chimney repair. We appreciate the kind words."
Timothy Z.
Mar 2019
Worker's did a great job!!!! They worked a long day and most of all cleaned up when they were finished!!!!!
Response from Hackman SmartRoof
"Thank you for submitting a review on the project we completed for you. Meeting our customers satisfaction is always our goal. We look forward to helping you in the future."
Kevin P.
Sep 2018
They figure it all out - removing all the stress. They’re very good! I highly recommend
Response from Hackman SmartRoof
"Thank you for continuing to use our company for your roofing concerns. We are glad to provide the services you have needed over the years."
Michael M.
Aug 2018
Repair of shingles on aging roof. Very easy to coordinate over email. Pleasant customer service.
Response from Hackman SmartRoof
"Thank you for your review. We are glad that we could offer a repair service on your home, just as we also did for your neighbor's roof. We appreciate your business."
Marlin W.
Aug 2018
Excellent! The work was performed well and the clean-up at completion was also excellent.
Response from Hackman SmartRoof
"Thank you for your review. It has been our pleasure to work with you during all your roofing projects over the past 10 years. We appreciate your confidence our team."
Claude F.
Aug 2018
The roof has stopped leaking. The work was finished in one day. I am very happy with the result. Due to the weather, we had to reschedule several times but the team at Hackman was very accommodating and the roof was fixed. The price was very reasonable.
Response from Hackman SmartRoof
"Thank you for all your patience when we had so many weather delays. It's been a very unpredictable summer. But it all worked out in the end. Thank you for your kind review."
Lynn S.
Jun 2018
The work was very well done. It was completed on time and each day the crew carefully cleaned up all areas. The owner was very helpful and informative. I received a detailed cost breakdown the day of the estimate and was later contacted to see if I had any questions.
Response from Hackman SmartRoof
"Thank you for taking the time to post your review. We appreciate that you selected Hackman SmartRoof on this large home improvement project. It was our pleasure to work with you."
Stephanie S.
May 2018
We had a great experience. Clint stopped over to give us an estimate and answered all our questions. The roofers arrived the next week and replaced our roof in 1 day! The price was great, much less then we thought it would cost to replace our roof especially with such a high quality and nice looking roof.
Response from Hackman SmartRoof
"It is always our goal to meet the homeowner's expectations when they decide on a roof replacement for their home. We are glad that from your initial appointment with our Roofing Specialist and continuing through the installation process, we were able to satisfy those expectations. It was our pleasure to work with you on this home project."
Swalee S.
Apr 2018
So far we don't know if it is still leaking or not, but they said to just give them a call if it is still leaking. I am confident that it will be fine and that they will stand by their word. I am quite happy with them at the moment. They did what they said they would.
Response from Hackman SmartRoof
"Thank you for originally contacting us regarding your roofing concerns. We are glad to hear that our services were completed to your satisfaction, and since we include our 1-Year Workmanship Guarantee with repairs, you can have peace of mind if the issue arises again."
Ray T.
Jan 2018
Job was professionally completed in two days. Everything was done according to specification. The only issue I had was the lead time. My deposit was paid in September and the job was not completed until November.
Response from Hackman SmartRoof
"We want to Thank You for leaving a review regarding your experience with Hackman SmartRoof. Though we strive to meet the highest expectations of all our clients, there are times when jobs are delayed due to weather conditions or a higher demand for service. We appreciate your business in the future."
Dale S.
Oct 2017
Kyle arrived promptly when promised and worked continuously until the job was completed. He then cleaned up and took away all of the debris. Kyle was courteous and professional. I would not hesitate in hiring Hackman SmartRoof again.
Response from Hackman SmartRoof
"Thank you for taking the time to post a review. We are always happy to hear from our homeowners about their experience with Hackman SmartRoof. Your kind words about our Technician and his workmanship is appreciated. We are glad that we could resolve your roofing concerns."
Saundra S.
Aug 2017
As always excellent!
Response from Hackman SmartRoof
"Thank you for your kind words. We hope you continue to enjoy all the benefits that the SmartRoof Care Club program provides homeowners like yourself."
Jan C.
Jul 2017
The outside looked great and cleaner than when they started.
Ann B.
Jun 2017
wonderful. Clint went over everything with us and the insurance quote. The quality of the replacement roof was better than the original roof which was only two years old. Only one side of the house needed replacement siding so Clint found the EXACT match! The crew cleaned up EVERYTHING and was careful of the shrubs and flowers.
Response from Hackman SmartRoof
"Thank you for your review. The hail storm that we experienced in February definitely put a lot of homeowners in panic mode, so we are glad that we could help lessen your anxiety in getting the needed repairs completed to your satisfaction. The team at Hackman SmartRoof thanks you for your business."
Tammy M.
Mar 2017
Pleased with finished roof, they knew what they were doing and professionally done. They customer service was lacking. Communication with us was very poor, we had to continually ask questions and they did not give us any support about color and look of shingles. They did not return phone calls and would give excuses for not returning emails also. The person answering phones was rude and offended me. Person inspecting roof in attic used rough language after he broke water line in attic during inspection, they repaired the water line but was still uneasy around him. They cleaned up beautifully after the work was done. They crew did great on the job. The administrative staff were not very pleasing to deal with where the workers were wonderful to have working on our house. They made us feel like we were on our own thru out the process.
Response from Hackman SmartRoof
"We want to thank you for taking the time to post a review on Angie's List. It is always our goal to meet a homeowner's expectation when completing a home project, especially one as detailed as a roof replacement. We appreciate that you thought highly of our installation crew. Any misunderstanding in the communication process through our Roofing Specialist or the office personnel is taken to heart as we continue to strive to see where we can improve our business policies."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Hackman SmartRoof is currently rated 4.8 overall out of 5.
Hackman SmartRoof accepts the following forms of payment: CreditCard
Yes, Hackman SmartRoof offers free project estimates.
No, Hackman SmartRoof does not offer eco-friendly accreditations.
No, Hackman SmartRoof does not offer a senior discount.
No, Hackman SmartRoof does not offer emergency services.
No, Hackman SmartRoof does not offer warranties.