Century Home Improvements by Century Spouting, Inc
About us
Century is your no worries contractor! Whether your home needs a facelift, some TLC, or you just want a few extra home comforts, Century Home Improvements offers a wide range of home improvement services to fit your need. With an A+ rating from the Better Business Bureau for over 30 years, we guarantee high quality products and excellent service. We take pride in the fact that many of our customers return, or refer their friends, simply because we strive to offer the best products and service in the business. Just ask any of our past 150,000 clients. No matter what your home improvement requirements, contact Century Home Improvements today for a free quote from one of our expert estimators
Business highlights
Services we offer
Roofing Seamless Gutters Gutter Helmet Windows & Doors Siding & Trim Decks & Patios Sunrooms & Carports Awnings
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 21% | ||
| 0% | ||
| 0% | ||
| 0% |
"We are very sorry that things fell through on our end. Our system typically notifies us of open jobs and every once in a while a few are not caught. Unfortunately this was the case with your job. Even though that did occur, there is still no excuse as to why we did not reach out to you further. Once again, we apologize for the lack of communication and for not completing your job."
We researched several replacement window types and contractors to get the tilt-in feature while still maintaining good energy efficiency and aesthetic quality. Century Spouting/Home Improvements was the one contractor who listened to our needs and suggested an Andersen window replacement/upgrade program. This approach provided all the features we desired and entailed much less disruption to our house and was less expensive than purchasing and installing an entire window frame, track and sash. Therefore, due to the salesman listening to our needs and proposing an optimal solution, we selected Century to provide and install the Andersen upgrade units.
The team that did the installation did a very good job. The materials used were good, and the carpenters were careful and conscientious. My wife was quite happy that the only work we needed to do as part of the installation was to take down curtains, and move furniture out of the way.
There however was one shortcoming I found in working with Century. The hand off from sales to installation could have been handled better. We had settled on a target start date with the salesman (assuming 6 week lead time) and that start date was missed by 3 weeks. The cause of the slip might very well have been Andersen (the material supplier). However my feeling is that Century could have been more pro active in trying to keep the original promise date, and been better at communicating the slip with us when it did occur.
In summary, we found Century to be an honest company to deal with and their work was very good. They deserve a B+. We will likely ask them to bid on our future residing work. However I think their project coordination and communication with the customer could be improved.
Everyone at the company was freindly and helpful.
Overall a very pleasant experience.
"Our policy is that all estimates are free. We have never charged for a single estimate in since 1976 . Our policy is if a estimator needs the go to the job site, the minimum job price is $250 but that is not a charge for that written estimate. It is absolutely free. We give 20 to 30 free estimates each and every day during the season. When a call comes in, we do attempt to listen to the problem, find out the approximate scope of the job and if appropriate recommend a service call to save that person that minimum $250 job charge. We do this by offering what we call a service call. This service call is only $90 for the first hour plus parts. Century will do about 1200 service calls a year. Most are under $150. Many are only $90. That is a very substantial saving ($100,000) and our costumers recognize that we help them save. Most will return to us when the larger job needs to be tackled. In addition the savings a Service call will allow the repair to happen more quickly taking about 1 or 2 weeks out of the lead time. This service that we offer is not common in the industry but most people will take the service call option if appropriate. Century has about 8 people that answer the phone. All are highly trained to help our customers to get the best value and attempts to direct the work towards a “repair” if the work scope is small. This phone process takes considerable time and skill to asked the right questions and listen for the response in order to help in the most appropriate manor. We are not sure what was said to have (member name) think we would charge her for something that has always been and will continue to be free. We are very sorry for the miss understanding and will strive to improve on how we communicate this fact in the future. Over 80% of Century work is either repeat or referral. We have 25 trucks on the road plus 4 estimators to service our clients. A appreciate all jobs ,large and small. We want people to return to us because we help them to get the best value and we are there in the time of need. Marshall Nowak, Century Home Improvements by Century spouting co. Inc."
Licensing
State Contractor License Requirements
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