Mayflower AAA MOVING
About us
AAA Moving & Storage Co. is your locally owned and operated, full service moving and storage company, with two locations in Pennsylvania and one location in Florida. We have been relocating families and businesses in Northeast Pennsylvania, New York and New Jersey since 1980 and can now assist with all your relocation needs at our new location covering East Central Florida. We are proud to be an agent for Mayflower Transit, a world-class van line with over 750 agents worldwide
Business highlights
Services we offer
Moving & Storage
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 55% | ||
| 0% | ||
| 0% | ||
| 27% | ||
| 18% | 
I had moved from Pennsylvania to Louisiana 22 months earlier. It was now time to move back, to the same address. 3 months prior to the most recent move, I called the move coordinator from the previous move, 22 months earlier. I asked for packers on the 29th, and movers on the 31st. This would give a whole day in between, for the estimator. The coordinator contracted with AAA moving in Baton Rouge to do the packing. AAA came to the house. They reviewed the contents and gave an estimate. All paperwork was signed. Arrangements for packing on the 29th were confirmed.
From previous experience, I had expected a series of email reminders. '6 Weeks before your move, you should be notifying periodicals of your change in address.' '4 weeks before your move, arrange to turn off your cable and utilities, etc.' As there was no contact from Mayflower, I called them. I gave them my name and information. I was told, "We have no record of you...I'm sorry, but you never called us...Perhaps it was another provider. We have the information from your move 22 months ago..." Fortunately, I kept the paperwork from AAA. I read them the job number.
"Oh yes, here it is. Well that's strange..." I was told they would have to scramble to make arrangements, they didn't know if it could be done, etc... This adds a lot of stress to a move.  Upon inquiring, it seems the original coordinator was 'no longer with the company.' They sent am email confirmation which I could not open. Turns out, they had my name spelled wrong. I called them, and they corrected it. However, we find out later that they didn't include everything in the attachments on the second attempt.
 
The packers from AAA came on time, did a great job, and left. The estimator caller on the 30th at 2pm, and said he wanted to come over. He asked for the location. Once I told him where it was, he said he needed 2 hours to get there, and would be there around 4. (I would love to know why he didn't even know where he was going that afternoon.) He said he had to be done by 5. So with a three months notice, and a 24 hour window, he gives me one hour. I was at work at that time.
The movers come and put the stuff on a truck. I tell them that the delivery location has very tight turns, and a small truck will be needed for delivery. Please check google earth prior to sending the delivery truck. I am told, "Your delivery window is between the 3rd and the 8th. We will give you 24 notice prior to arrival." They call at 6pm on the 3rd, and say, "We will be there at 9 tomorrow morning." That's 15 hours notice. Not great when you are dealing with the cable hook up, the gas, the electric, etc.
That night, I get a frantic call from the coordinator at Mayflower. They realized the attachments did not include the credit card authorization. Can I please sign and return it? I tell them I can not, because they have my computer in their truck. Not to mention, the cable guy has not come yet, and I don't have internet. So Joyce from Mayflower suggests, "Can you ride around town, and see if you can find someone with a fax machine. Call me back, and I will fax it there. You can sign it, and fax it back. Realize, I am moving to a subdivision in Pennsylvania, not the middle of rural Wyoming. This a national company. This is the service at which they claim to be experts.
I tell Joyce, that I am sorry, but I am waiting for the gas guy, (its November, and some heat would be nice) and I cant 'drive around and look for someone with a fax machine.' I remind her that nothing Mayflower has done during this whole process has worked. I suggest that this falls into the category of "screw up on your part does not constitute an emergency on my part." Joyce tells me they will not deliver my belongings without the signed forms. I suggest that a representative of her company will be arriving at 9 am, directly to the house. I ask if he can obtain the critical signature. I am told this will not do. I then suggest that Mayflower should not hold my belongings hostage to get a signature they failed to obtain over the last 3 months. Joyce does not relent. So I drive to the computer store, make a new friend, use his computer, e sign Joyce's form, and return to the house to find a rude note from the gas company man.
Concurrently with the phone calls back and forth with Joyce, is the driver calling to ask what exit to use, where the one way street runs, etc. During the course of these calls, I tell both the coordinator Joyce, and the driver again, that the previous move to this address was done with a 53 foot truck. The truck could not make the corner in the subdivision. It got stuck when it crushed a sewer grate. I suggested a truck trailer smaller than 53 feet. The driver suggested a day cab on the truck, instead of the larger sleeper cab. Joyce reported that these requests were in the computer, and the dispatcher was aware.
The next morning, there is a sleeper cab towing a truck with large letters saying "Mayflower 53 foot." You can't make this up. The driver leaves the truck on the main road, and I drive him around the subdivision, past the still crushed gate from 22 months ago. The driver turns the truck on the main road. He backs into the subdivision. They unload on the street as they can't turn into the driveway.
When I call Joyce to ask about damage claims, she offers to mail me a form. I guess faxing and emailing are not important for that process.
So I find Mayflower has flawed record keeping, an inability to search their own data, poor internal communication among staff in the Stockertown office, trouble spelling, poor record and receipt keeping, an inability to calculate a 24 hour time interval, poor communication with dispatchers, poor responsiveness, a tendency to ransom your own belongings back to you, a poor understanding of how fax communication works, and just about the worst customer experience I can imagine. When you pack everything you own into a truck, and a stranger drives away with it, you feel alone and filled with trepidation. A moving company ought to know that, and have devised ways to get you through it. Mayflower is not there. Not even close.
The Packers arrived punctually on Friday June 27. They used yellow stickers with a number range to identify which boxes they packed.
On Monday June 30, the Movers arrived. Their job was to place stickers on all items and pack everything into the truck. They made the mistake of also using yellow stickers and the same number range. Mayflower policy is to use a different color sticker and number range for the packers and movers. Why does this matter? Now when I eventually receive my belongings, I will not be able to easily cross off the items on a bingo sheet coming into the door since I will have duplicate numbers and colors on our boxes.
My delivery date for my belongings was a liberal range of July 3 through July 14. Plenty of time to get a driver to send my belongings to TN. It is now July 18 and my belongings are still sitting in their Stockertown, PA warehouse with no driver available.
It is inexcusable for them to be accepting orders on shipments when they cannot deliver on their promise of delivery dates. The HUGE expense and misery of being in an empty house for this long is intolerable. I call daily to their headquarters and also the Stockertown, PA warehouse with no sign of a driver to bring us down our belongings.
I do not recommend these movers. Pat Larch, the COO of Mayflower needs to better understand the issues with AAA Moving and Storage.
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