Edwin Stipe Inc

The absolute worst service I have ever had. We purchased our first home and ran into an unexpected issue with our heating. We had this diagnosed as a failing gas valve. We we charged almost 2000$ for the repair and then told more parts were needed. We were given the option to replace with a 13k new unit as well. We had a second opinion and found a wire disconnected causing this unit not to run. When I was put in contact with the heating manager Scott I expressed my dissatisfaction with the situation and misdiagnosis. I was told to "cool my jets, my part was shot and needed to be replaced" I have been asking for over a month for a detailed explanation of what was done and why it was done. No one can provide me details and have been told multiple times I would get a call back and never have. This is absolutely horrible customer service. I have never been treated with such disrespect from someone claiming to be a professional. If I wanted to throw parts at my unit I would have attempted it myself. I called Edwin Stipe for a professional and was left with thousands of dollars in bills and the worst customer service experience I have ever had. The Danielle in the office and technician Joe were both very polite, but I can not stress enough CALL ANYONE ELSE !

Sabistian was prompt, honest, efficient and congenial. I'm very happy with his work on my dinosaur AC unit. When it finally goes I will definitely use Stipes!

They do gtreat work.

The tech arrived on time, was very efficient and professional and explained everything thoroughly. We were well pleased with the service we received.

Very professional

Always thorough and courteous. Gave helpful tips and observations. No pressure, they let you decide if you want to perform needed ancillary work or them. Give you all the detail needed to do it yourself or let them do it.

It was Wonderful. Bryan was a superb professional.

Installers arrived on time, did the work in professional manner, answered questions about the installation, verified the operation of the new system, cleaned up and removed the old system, and completed the installation in well under a day.

Edwin Stipe is an excellent company. On this job, most of this work took place in my attic, which is difficult to access. Originally, they came out in April to do the annual service on my air conditioning unit of unknown age. I was very disappointed with the performance of the previous company that was servicing the unit. I knew from past experience the Edwin Stipe people would give me an accurate assessment. They did, and provided pictures. They suggested I replace the unit, which they estimated at 20 years old. We proceeded, and they did a great job. I now have a service contract with them for my oil furnace as well as my air conditioning. Their skill, trustworthiness, and commitment to customer service makes Edwin Stipe a company that stands high above the rest. I recommend Edwin Stipe for all HVAC services.

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Very well. Brian, the technician, was very helpful and professional, going above and beyond.

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Our gas hot water heater sprang a leak and stopped working on a Thursday night.  I called Edwin Stipe Plumbing the next morning and their person (Josh) was there within the hour.  He was very mindful about not tracking in dirt throughout the house.  He took a look at the water heater and said he could install a new one right away.  He immediately went to the plumbing supply house after we approved the quote and the new hot water heater was in by mid-afternoon.  We were also very impressed with Vicki and Debbie in the office.  They were both extremely helpful in answering our questions and scheduling the work.  It's so nice to find an organization that is both professional and seems to genuinely care about their customer service and I will definitely be calling this company for any plumbing work in the future!

The technician called in advance to confirm his arrival time and he was professional and courteous while he was in my home.  His appearance was professional, neat, and clean, wearing a white shirt with his name embroidered on it, and he talked me through the work he was doing and the observations he made.  There were no issues with my furnace.  I have since recommended Edwin Stipe to a neighbor who had them replace their furnace and told me their experience was the same as mine.  I will definitely use them again.

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It was excellent. I'm really happy about using them.

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