SAUDER'S NURSERY

They didn't show up at the scheduled time, so I waited a bit, then called. There was a mix-up, and they were going to be late. They arrived about 4 hours past the time we expected them. One gentleman worked on our yard, and he was polite and courteous. However, I was quoted for the topsoil, which was accurate, and $50/ hour for the skidloader and operater. I estimated it would probably take about 3 hours with the skidloader total, which is how long it took. He spent about 3.5 hours doing manual labor, most of which I didn't request, but thought it was fine at the time--for example: he shoveled a bit around the perimeter, raked out the soil, stomped it down, and cleaned up the parking lot where'd he'd piled the soil. This is my biggest complaint: I was NEVER told in the estimate that I'd be charged transportation costs or $42/hour (yes, 42!) for manual labor. I expected the cost of the skidloader, but I did not expect to pay $42/hour for raking and shoveling. I would've gladly done that work myself if I'd known. And since he commuted 30 min. back and forth, I was charged a total of 2 hours transportation costs at the same rate of $42/hr. When I recieved my invoice, they charged me for 10.75 hours of skidlloader use--which I had to call and correct. The gentleman on the phone did offer to drop the manual labor rate to $38/hour...which was still very steep. I've asked around since receiving this invoice, and I've been told I was overcharged. I was happy with the finished product, not happy with the lack of professionalism and communication.

They are very good. They are very responsive and have good pricing. They cleaned up after themselves and did a great job.