Creative Surfaces of PA

unknown

Terrible.  See detail of services above

The company did everything for me, it was just like I've seen on hgtv.  I got to design the look so its 1 of a kind.  Their website is www.creativesurfacesofpa.com. check it out for yourself it took me a while to find them!

All in all, the countertops and floor are fine and acceptable. The floor, on the other hand, is a different story.  The new flooring was applied over EXISTING ceramic tiles. The company was recalled because there were gouges and dirty marks in the floor from moving the refrigerator back to its place and that situation was reconciled. But, the floor starting cracking within weeks after the compound was applied - there are "fault lines" throughout the kitchen and hall. The owner of Creative Surfaces came and inspected the work.  He acknowledged the problem and stated to us that the company takes no responsibility for "we did what we were contracted to do!" Now, it is costing $11,000.00 ( just labor) to pull up the floor and relay a new floor. Besides the floor, the baseboard is totaled because the compound is applied flush to appliances such as sink, kitchen island, toilet, etc.  We were misled by the salesman who promised us that we would be recommending this process to family and friends, never cautioning us about applying this compound over flooring such as ours  Please beware of this process when it comes to floors. Ask lots of questions and be sure you are satisfied with the answers before signing any papers.

The countertops were beautiful when the job was done; however, to install them, they had to remove my kitchen sink. When they replaced the sink, it began leaking. I have followed up with them multiple times, and they said someone would come out to fix it, but no one has come. I had to hire and pay a plumber on my own. I couldn't use my sink for four days. I am disappointed in their customer service.