CHITTESTER'S

unknown

A week later, we still did not have any improvement in the heat, and they had not responded to the multiple messages about the problem.  (To be fair they were getting messages from my mother and myself on the same place and this may have thrown them off.)  We also never received the promised quote.  When they got back to us later that week, someone else came out and looked at the furnace, they also stated it was working fine (still needed to be set at 80 to get 60 degrees).  They stated we would need to contact the gas company since the problem was with the gas flow/pressure.  This time they charged an additional fee.  The gas company came and checked the pressure.  It was normal, but on the low end of normal so they changed the meter as a courtesy.  They  then tested the line and it was fine (as evidenced by the fact that the hot water heater continued to work without issue throughout this time), but they stated the furnace was not firing properly and they would have to tag it and shut it down until it could be seen by a "qualified professional."  We decided then to find another company to do the repairing/replacing.