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O'Brien Heating & Air Conditioning

4.6

(127) Verified Reviews

Founded 1955 • With Angi since June 2004

Licensed
Trade License Number
PA006705
Trade License Locale
PA
Trade License Authority
Pennsylvania: Home Improvement Contractors
Trade License Expiration
07/01/2021
Insured
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Hours

Sunday
Closed
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
Closed

Company Contact

381 Burmont Rd

DREXEL HILL, PA 19026

Description

As your local Lennox dealer, we’re proud to offer the finest heating, cooling and indoor air quality products, with prompt and professional customer service. Regardless of the season or the temperature outside, we can make your home feel perfectly comfortable. Please explore our site to learn more about our quality products and services. If you have any questions or would like to schedule an appointment, feel free to contact us any time. Additional phones - (610) 359-8677, (610) 649-6698, (610) 296-4542, (610) 696-7143, (877) 745-HOME. 12 employees. No subs. Charge a flat rate with no travel charges. Diagnostic service fee applies. Extra charge for after hour services may apply. Award winning. See our Angie's List online coupon. Additional website - obrien.zoponline.com....

Verified Reviews

4.6

(127) Verified Reviews

Ratings Distribution

5

98

4

9

3

7

2

4

1

9

Rating Details

Price

4.6

Professionalism

4.7

Punctuality

4.8

Quality

4.6

Responsiveness

4.7

Read reviews by category

HVAC Companies (125)air duct cleaning (9)water heaters (6)dryer vent cleaning (2)home energy audit (1)insulation (1)
Showing 1-10 of 127 reviews
5.0

07/20/2020

Terrific. Good service, good price. Sales Rep, Brian M is outstanding. Most professional.

Description of Work
Replacement A/C Unit - Row Home

Category heating & air conditioning/hvac

Cost $4,500

Services Performed? Yes

Hire Again? Yes

Work Completed On 07/20/2020

1.0

07/20/2020

Absolute nightmare working with this outfit, all the way from the bottom the top up the chain only to be blocked by Ryan their young defense lineman. I can't believe how much time and money they took from us while only to be offered a long runaround. Young Ryan, the one whom shelters the fearful owners, will not allow us to speak with his supervisor at end of a long ordeal. Guilty? Cover-up? Matur...

Description of Work
Misdiagnosed AC

Category heating & air conditioning/hvac,air duct cleaning,dryer vent cleaning,energy audit

Services Performed? Yes

Work Completed On 07/20/2020

5.0

06/14/2020

I have used O'Brien Heating & Air Conditioning services since 2007. They installed heating, air conditioning, water heater, and subfloor heating (boiler) systems. I had thoroughly evaluated alternatives to O'Brien before I selected them, and I found that they were by far the best heating and AC contractor in our area of SE Pennsylvania. They completed excellent installations since 2007 that have s...

Description of Work
Heating and air conditioning

Category heating & air conditioning/hvac,water heater repair

Services Performed? Yes

Hire Again? Yes

Work Completed On 06/13/2020

5.0

01/07/2020

I have kept them for the past 3 years, and their very professional, their price is reasonable, they're honest people and does a very good job.

Description of Work
They seasonal check and maintenance of the Air conditioning system

Category heating & air conditioning/hvac

Cost $100

Services Performed? Yes

Hire Again? Yes

Work Completed On 10/01/2019

5.0

12/19/2019

They have been excellent and reliable. I would highly recommend them and I will use them again.

Description of Work
I have been using them for 45 years for HVAC needs. They service my system annually.

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/01/2019

5.0

05/14/2017

Mike showed up promptly at the appointed time . He efficiently replaced our defective thermostat which was under warranty at no charge . He thoroughly performed our regular A/C check-up and service as per our service contract . He did a SUPERB job ! We have been using O'Brien's for over forty years without any problems . They are a magnificent company !

Description of Work
Replacing a defection thermostat and routine A/C service under contract .

Category heating & air conditioning/hvac

Hire Again? Yes

Work Completed On 05/12/2017

5.0

10/25/2016

They replaced my failing 27-year-old air-conditioner in the middle of a heat wave. The new unit works great.

Description of Work
New furnace and central air conditioning.

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 08/18/2016

1.0

10/04/2016

Here is where it goes downhill. Thinking that there was still an issue somewhere I started researching the A/C system and how it works. Well finally I decided to look at the evaporator coils and I found they were clogged up around 30-40%. These are behind the air filter. It was only a matter of removing 6 screws and pulling out the filter to see what was in there. I was really disappointed that th...

Description of Work
A/C inspection. I brought O'Brien to inspect my system because it just wasn't cooling properly. Bob came to perform their tuneup inspection. I mentioned to Bob that the unit has been progressively getting worse every year at cooling the system. I will admit the unit is 30+ years old so it probably needs to be replaced. He verified that I replace my filters on a monthly basis and they looked in good condition. This was done back in 2011.

Category heating & air conditioning/hvac

Cost $100

Services Performed? Yes

Work Completed On 07/01/2011

Images

+2 More

Service Provider Response

I'm sorry that Mr. [Member Name Removed] apparently had a bad experience with our company over 5 years ago. Unfortunately, since we have had no contact from the customer or been to his home since 2011, it's a bit difficult to defend ourselves. So, I have no way of knowing either what conditions were seen by our technician. At this point, the equipment is also well past a normal lifespan and well b...
1.0

08/10/2016

3 years ago I brought in O'Brien to clean our A/C unit. I mentioned to them at the time that the unit was always running on and it wasn’t performing like it should. The tech went through and supposedly cleaned the system. It didn’t get any better. Last year I started getting GI issues and fatigue. I was reaching Lyme as a possibility but also mold toxins which have similar health issues. I had to ...

Description of Work
A/C tuneup/cleaning

Category heating & air conditioning/hvac

Cost $100

Services Performed? Yes

Work Completed On 08/01/2013

Service Provider Response

We were never in this customer's home in 2013 and in fact have not been there since 2011. This is apparently the same issue as addressed by this customer in his review dated 10/4/2016. I'm sorry that the customer had a bad experience, however, I don't know why they posted on the same issue twice five years later, without having had any discussion with us as to his accusations.
3.0

10/09/2015

I had emergency service performed on my furnace on Saturday morning. I was more than happy to pay the $149 "diagnostic" fee because since the furnace worked in May and June when we purchased the house, I assumed it was a pilot light issue. The tech, Ryan, was prompt, professional, wore a uniform. He poked around a little bit, spoke to someone on the phone, commented on how "dirty" the inside was (...

Description of Work
Performed diagnostic service on our furnace.

Category heating & air conditioning/hvac

Cost $149

Services Performed? Yes

Work Completed On 10/03/2015

Service Provider Response

This customer called their home warranty company first and they were not available for 48 hours. We responded promptly on a Saturday. The part that was inoperative was discontinued by the manufacturer some time ago and contains mercury. The long term solutions are a complete control retrofit or a boiler replacement which made more sense economically given the age and condition of the boiler. The c...

Services Offered

Heating & AC, Air Duct Cleaning, Attic Insulation, Water Heaters, Indoor Air Quality, Maintenance & Service Agreements, Repair, & Solar Solutions.

Services Not Offered

Ask for details

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Senior Discount
Emergency Service
Yes
Warranties
Yes