CENTRAL BUCKS SELF-STORAGE

"We certainly understand his grievance. CBSS takes pride on maintaining a clean and secure facility for our tenants. However, there are certain things which remain out of our control. The rental agreement which he had signed, stated that his belongings should be placed on wooden pallets and that he should obtain a self storage insurance policy. It also states that we are not responsible for any loss or damage to the contents of his storage space. He had informed me that his homeowner's insurance company would be calling, and he asked if I would speak to the representative on his behalf. After having the unit thoroughly inspected inside and out, including the roof, gutters, downspouts, walls, and floor; it had been determined that there was no possible way for water to have entered his space from the outside. Something which remains out of our control is if a tenant stores liquid containers in their storage space. Liquid may have either spilled from within the tenant's own space or from a neighboring space onto his contents. Nonetheless, precautionary measures were ignored by him. We feel for our tenant's circumstance, however the Rental Agreement is in place for instances such as this. On behalf of Central Bucks Self Storage I would like to thank Angie's List for taking the time to hear both sides of the story and for providing a valuable service to the community. If there is anything more that we can do, please let me know. Melissa Ventresca-Manager"