Tru North Heating and Air, Inc.

Did a great job.

honest company with great employees. Already have een the saving on my utility bills.

Excellent responsiveness and service. Very minor reason for not rating them 5.0 across the board is that they were a few minutes late after their committed arrival window. Otherwise all excellent.

Customer service outstanding, very responsive and helpful. Service was very professional, friendly and done in a timely manner.

Prompt responses to all communications. Technician that came out same day, in the promised time frame, explained what he would be doing, the costs and options, and fixed the problems at the promised cost. Very good experience!

Came quickly, explained in detail the issue and how it would be fixed

Excellent customer service. Immediate response to air conditioning problems I then replaced the whole system I will use them for gas heater tune up in the fall A. Breese Coatesville PA

Incredibly good customer service. Fair, honest, trustworthy. I can’t say enough. They r the BEST😍🙏

My blower on my heater was not working properly. I had changed the filter this morning and it was filthy. After I installed it the blower did not kick into the higher setting. I called Tru North at 7:00 AM ET and they were at my house by 8:30 AM ET- talk about customer service- WOW! Just before Tru North arrived the blower started working. JP and Brian looked at my unit and could not find anything wrong except a big hair ball near the blower. They cleaned it up and were totally awesome. They recommended I have the unit serviced and air ducts cleaned out. Both were professional and extremely knowledgeable. I highly recommend TRU NORTH. Way to go guys :)

They were on time.

Arrived earlier than expected. Very meticulous and professional.

Chris identified the problem in less than 5 minutes while multiple others told us nothing could be done.

Didn't know we were required to purchase a maintenance agreement just in order for them to help with our project until after the work was done.

They were great

They showed up on time and got the job done.

This was JP's first visit and he had the parts on-hand to complete the project immediately.

Nice people, good work, timely service! What else needs to be said.

Chris came right on time. He was very courteous and explained everything he would be doing and gave me prices for each procedure. He had my air conditioner up and running in no time. Very good experience!

I was happy that they were very responsive! They were very courteous!

We needed someone to look at our furnace thinking we needed a major repair right before a snowstorm...thankfully Chris, the technician, was very informative and professional. I wasn't home but my husband was and my husband said he was upfront with the issue, what we can do about it and costs. Thankfully all we needed was a major cleaning of a few pipes and got our heat back on! We couldn't have been happier with his work, we even purchased a package for them to come back in the spring to inspect and maintain our air unit at a very reasonable cost, in my opinion.

They are quick, accommodating and very reasonably priced. I am very pleased.

Two technicians arrived promptly and immediately started the analysis to determine what the problem(s) was. They determined, first, that the outside fan motor had failed. They obtained a replacement motor, installed it, and further determined there is an apparent leak in the system. They put refrigerant into the unit to bring it up to required operating parameters. They were willing to pressure-check the system to find the leak, however, I told them to wait. The unit has a history of a slow leak. Three previous leak tests by the original installer of the unit failed to find it. I prefer to wait until milder weather arrives to get still another leak test performed. These technicians were capable, courteous and fast. They did the work in less than 4 hours which included a 30-mile round trip to get the replacement motor, All of this was done in 14 degree F weather.

Chris was very responsive and I had an appointment same day. Technician was professional and thorough. I'm happy to say they were able to fix the problem as opposed to a previous service company I hired. I would definitely recommend.