My Dad's Flooring America

"Thank you for your kind words and for posting pictures of your finished floor. Your floor looks great. We also sincerely appreciate your on going business."

"Thank you for your review. We sincerely appreciate your comments related to Sarah and apologize for the scheduling issues related to the snow and our installation mechanic feeling ill. It is always difficult deciding when to postpone a job related to winter weather. Our philosophy has been to not postpone installations in advance because too many times the weatherman is wrong and we know that postponing an installation is disruptive to the customer. The downside of this approach is that when the weatherman is right or the weather is worse than forecast we are forced to postpone at the last minute which is what happened in this instance. I am sincerely sorry for the inconvenience this caused you and your husband."

"I debated responding to this review. However, because Angie’s list subscribers expect fair and honest reviews I feel it is my responsibility to allow you to hear our sides of the store. I was surprised at the low grades we received. The carpet in question was originally installed in 2006. The customer initially complained in 2007 that their carpet was getting dirty too quickly and wearing. At that time the customer was given a full credit which they applied towards different carpeting which was installed in 2008. The customer then in 2013 complained that their second carpeting was not performing to their expectations and was given a second credit for 2/3 of the original purchase price which they applied towards new carpeting. In both incidences we had the carpet evaluated by the manufacturer and in both cases the manufacturer did not find any problem. Further, in the most recent claim we also had an independent certified inspector evaluate the carpeting and they also did not find a problem with the product. I sincerely believe we were fair and reasonable in accommodating the customer and do not feel that our poor grades are justified in light of our actions."

"On behalf of everyone at MDF we sincerely thank you for your kind words. As the owner of the company notes like yours make me very proud of our team and the effort they put forth on a daily basis. Having good people is truly the key to our business success. I could not agree with you more about Linda, Brian, Tom and Allen. They, like most of our team have been with us for many years and I sincerely hope and expect will be with us for many more."

"Thank you for your comments. Bathrooms, foyers and other smaller or tight areas are frequently more expensive than people expect. This is because the labor and time associated with working in tight area, particularly in smaller bathroom can be the same or more than the labor required to do a much larger area such as a family room or kitchen. Thus, although you are using much less material than on a large area the labor component dominates and has a bigger than expected impact on the pricing. Despite your concerns on the cost, I am very glad to hear that you are happy with the work we did for you."

"The quality of the installation is key to the long term performance of any product. That is why the lead person on all of our crews has a minimum of 10 years experience. We were glad to be able to salvage the carpet."