SHAWN'S LANDSCAPING & HARDSCAPING LLC

"We are sorry that you are not satisfied; however, we wish you would have contacted us directly to discuss concerns with us prior to posting a review over a year later. We told you our schedule was quite full when you first contacted us. The job was completed within the first half of October which is an ideal planting time. However, lasts winter was the second severe winter in a row resulting in extreme cold and some corresponding plant loss. We recall that the job did not flow well- there were changes in decision points which resulted in loss of momentum and a resulting need to track down materials. At times, the dog was disruptive which sometimes impeded communication. You are correct- our Angie's List reviews tend to be more geared towards hardscape. We have done hundreds of landscape installation jobs in 21 years, many of them before the years of online reviews. Most of our long time clients do not do reviews. We are sorry you are not satisfied, but we have come to the conclusion after 20+ years that despite a vast majority of satisfied clients over the years, we are never going to please everyone. Sometimes jobs just do not "gel" despite good intentions."

"[member name removed]- we are so appreciative of you taking the time to do such a wonderful review for us. We are so glad to have had the opportunity to work for you. Shawn and the crew really enjoyed you. We are so glad you appreciated seeing Shawn and the team in action. They really can transform a property! Thanks so much for your business and please stay in touch! Happy Easter. Jeanna"

"Thank you for your business over the years and for taking the time to do such a nice review. We enjoy working for you; you are very pleasant to work for. Stay in touch and let us know if you need anything else this coming season or in the future. Shawn & Jeanna"

"We are so appreciative of you taking the time to do a review. We are so glad that you are happy our work. We try hard to provide a positive experience from start to finish, and it is gratifying when we get this feedback from our clients. Thank you again, and please let us know if we can do anything for you in the future. Shawn & Jeanna"

"Thank you so very kindly for your business, your kind words, and your trust in us. Even though your very very much engaged in the process from paver selection to plant selection and placement, you treated us as professional and entrusted us to do a good job for you. Thank you so very much! It was also nice to do the additional work for your neighbors. Jeanna"

"Thanks for taking the time to do a review. You are so glad that you are happy. Please let us know if there is anything we can do for you in the future. Shawn & Jeanna"

"We are very sorry that you were not satisfied with the price of the one mowing service we provided for you in the spring. In the ideal situation, we would have provided you the price in advance, but we were exceptionally busy and opted to work you into our spring schedule as you seemed like you really needed someone to mow. When Shawn and the crew arrived, you insisted that they be thorough and not allow any grass to lay around. As a result, they mowed the property several times and blew grass with the blower. Quite honestly, for the amount of work involved and the fact that this was your first mowing for the season, we felt that we provided you a good value for the dollar. We have a number of mowing clients who have been with us for over 15 years and they stay with us for the reliability and value we provide over a period of time. In a typical spring, we mow and trim our own property of nearly 2 acres 2-3 times per week to keep it looking to our liking. We are aware of how quickly things can grow in the spring. Again, we are sorry our one-time mowing service did not meet your expectations, but we stand behind our work. We feel we provide quality, value, and reliability but it is not possible to please everyone, despite our intrinsic desire to do so. It is simply not feasible in today's business climate, and I am still trying to come to terms with this. Jeanna Haring"

"Thank you so much for your wonderful review. It means so much to us that you are happy and we appreciate you taking the time to do this for us. Please let us know if we can do anything for you in the future. Thanks again! Shawn and Jeanna Haring"

"We are so delighted that you are happy! You e-mails and voice-mails delighted us. You were great folks to work with. We would love to work for you again. Just be sure to water your plants. Water morning or evening at the base. Call office in evening 7-9 PM for any discussion. Shawn and Jeanna"

"Thank you so very kindly for your thoughtful review. We have loved working with you as well. It is people like you that make this business feel so worthwhile! Can you believe this will be our 20th season. Happy New Year to you! I hope this is a good one. Jeanna"

"Thank you so much for your kind review. We truly and sincerely appreciate it. Please let us know if there is anything else we can do for you in the future. We do landscape maintenance as well as installation. Enjoy the holidays in your new home! Shawn and Jeanna"

"Thank you so very much for taking the time to do a review for us. We are very glad that you are happy! I am very pleased with how the different patterns, textures, and shades of gray worked together on your project. I still want to stop by and take some additional photos for our project portfolio. We really enjoyed working with you and your wife on this project. Thank you so very much for your business! Please let us know if we can do anything else for you! Jeanna"

"Thank you so much for your kind review. You know how we feel about you- you are a wonderful client. So glad we could pull the vision together for you. Your property really has a clean, crisp feel. The front landscape and walkway really gives the home curb appeal. The patio is very inviting! Just let us know if you need anything in the spring. Thanks again! Jeanna"

"Than you so very much for taking the time to do such a positive review. We have enjoyed working with you over the years. Just let us know if you need anything next spring. Like we said, we can certainly add some perennials on the back bank near the deck if you want some additional color. Thanks again! Jeanna"

"Thank you for your kind review and continued patronage of us over the years. Thank you for taking the time to do this review. It means a lot to us. We look forward to continuing to serve you in years to come! Jeanna"

"Thank you for your kind review. Please let us know if we can do anything else for you. And thank you so much for your referral. We received the confirmation last night to schedule the work! Jeanna"

"Hello, [member name removed]. We are very sorry that you are not happy. We are incredibly upset about this. We take our customer service very seriously, and think our personal service is one of our strong points. We are a small mom and pop in Dillsburg and this is our 19 th year in business. We have an active and lovely child who attends Dillsburg Elementary. I personally accept messages and talk to clients and prospects. I think I do a pretty good job, but occasionally I may drop the ball through the juggling of my business and parenting responsibilities. When I talk to a new prospect, I write the name down in my log and then I write a sheet up for my "Jobs to Look at File" if there is mutual interest in the scheduling of an estimate. I have reviewed my log, as well as my files, and I do not have a record of talking to you. This does not mean we didn't talk. I talk to many people each week, and my memory is not as good as it used to be. However, the unusual thing is that we do not do much work in Hanover- actually it is out of our service area for the mot part- so I think I would have remembered the conversation had I known this about you. I am wondering if perhaps you have us confused with another landscape company. There are others with similar names. If not, and we did not reach back out to you, I hope you will give us the opportunity to make things right with you and improve our internal processes so this doesn't happen again. I know I always tell folks to please contract us again if they do not hear from us, as things are very busy for us and since we run the business from our home. Occasionally, voice-mail messages are lost as it is the same phone number that rings in our house. I think if you would take a look at the other Angie's List reviews as well as the testimonials on our web-site, or if you were to call our references from our extensive reference list, many of whom we have worked for over 10 years, I think you'll see the problem you experienced is unusual for us. I am hoping that perhaps we could talk this through, via phone or e-mail to get to the bottom of this to make you happier and to be sure that if we didn't get back to you, that we improve our tracking of leads so that this doesn't happen to anyone again. I would like some more detail on the communication you had to us- whether it was via e-mail or phone and what the response back to you was. 97% of the communications are made by me, Jeanna Haring, while maybe 3% are made by my husband, Shawn Haring. I know once we actually get to the point in the point that we meet with some one face to face, we rarely forget them. Again, my sincerest apologies. I truly hope you will work with us to get to the bottom of this. Thank you for your understanding. Sincerely, Jeanna Haring, Dillsburg, PA"