Drain & Pump Services Inc.

Excellent! The clog was removed in roughly 30 minutes. The original price was $175.00, but since the clog was removed on a weekend, there was an additional $75.00 charege, for a total of $250.00. Still reasonable.

Service was prompt professional and friendly. Gary did a great job.

Responsive. Came same day. Fixed the problem immediately.

A pair of underwear was inadvertently flushed down our toilet thus blocking the outlet. I called Drain & Pump Services about 10AM. The friendly woman who answered said that Joe would come to the house between 2 and 3 that day. Joe arrived promptly at 2PM. He quickly surmised the situation and retrieved the offending item blocking the flush. He then flushed the toilet not once but three times including with paper to make certain the problem was solved. What made this even more incredible was that he at first thought he might have to remove the toilet, reseat it and do other things. I know nothing about plumbing so he could have sold me a bill of goods. I was greatly impressed by his honesty and professionalism. THANK YOU, Joe.

Joe came out and "water jetted" the pipe from the downhill end and removed a bunch of tree roots. Ran water through and figured it was fixed. Heavy rain over the weekend and some water still backed up into the garage. He came back again on Tuesday and used a camera from the garage end and found another partial clog and removed it. Very professional, timely, courteous... took responsibility (even though it wasn't his fault)... great job, nice guy.

Very prompt, professional, and polite service at a comparatively reasonable cost. Returned our initial call within an hour. Answered all questions patiently (even while working in the pouring rain). We will call them again if we ever need any of the services this company provides.

quick, reasonable rates and professional. was very happy with the service and cost.

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A plumber couldn't do it (needed a heavy-duty snake) so I called Chad Baker based on plumber's recommendation.  Chad came out to the house in less than an hour.  He tried for an hour and a half to clear the stoppage with several types of snakes until he finally succeeded.  He charged about half of what I expected.  He was great and I'd use him again.

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Husband tried to unclog this himself, but this one got the best of him. He called and left a message. The call was returned shortly and a technician was here in less than an hour. He got it unclogged, scoped it, tried to do a balloon flush to further clean it, but that wouldn't go. He offered a future service to better clean the pipe, ashe said there's a lot of debris in it (55 years of accumulation. And about once a year we have a clog). Tommy was the tech and he was kind, professional, good around my kids, and he cared about his job. I think it took a little over and hour.

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pipe is open and flowing 200 GPH

See comments above

(See above)

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Our Story Continues 2 years later....Back in 2012(See Review Below), Chad saved us from criminals that call themselves plumbers who tried to take all our wedding money for services that were not needed. We are that couple that got married! No babies yet but we are very happy! So far, we love being married!

Story: The mature trees in our front yard have roots that grew into our sewer line. It clogged and backed up into the house again. It was raining sewer water in our basement! Ceiling tiles started falling! I asked my Husband "Oh honey, what are we going to do?!?!" and his quick reply was "Call Chad"! He didn't say call a plumber but told me to find Chad's number and call him.

We called Chad at about 9:30am. He was at our house before noon. It was great to see Chad because we TRUST him. Chad is knowledgeable. Chad is professional. Chad is hard working. Chad is punctual. Chad is friendly. Chad is very experienced. Chad is willing to help others and genuinely enjoys helping to fix people's problems.  Chad is everything you would want a contractor or service professional to be. Chad is GREAT at what he does. Plus, Chad is just a nice hard working guy! Even though we worked with him 2 years ago, he remembered us and immediately asked about the wedding. Personalized the customer experience.

Chad personalizes the service experience and does not make you feel like just a number/job. His customer service skills are exemplary. I felt like someone he wanted to help and not just an opportunity for him to make money. Plus, he is just an honest and kind person. We simply will never work with anyone else but Chad.

We requested that he put us on a yearly scheduled sewer pipe clearing to remove any roots.

Great Job. Fair Price. Honest. Trustworthy. Professional. Kind. Expert knowledge.  

I only wish we could find a bathroom contractor like Chad because I have found that great service professionals, like Chad, are REALLY hard to come by.

Chad was at my house within 30 minutes, ready to work. He figured out the issues quickly and addressed them, with very clear and upfront pricing.  He's given me some good types to avoid issues in the future, and his bill even documents his overall findings about the sewer system - very helpful for the future in a house that's new to me but aging.  He was able to work in tight quarters, and left no mess.  I would definitely recommend the service!

Chad got there in a timely fashion and proceeded to clear the drain.  Was very professional and gave good advice.  I would not hesitate to call him again or recommend his services.

We had a back up so I called Chad. He made the appointment and showed up right on time. He located the problem and took care of it right away. He told me up front what the bill would be and the final bill was right on.

Pleasure to work with.  Professional and VERY reasonable.  Wonderful work.  I have recommended them to my neighbor.

This company is professional and knew exactly what it do to clear our problem. They helped us to diagnose the problem with the digging up and replacingthe whole line as a last resort. I am so so happy with Drain and Pump Services.
If you are like me and dont know alot about plumbing, Hire Drain& pump Services. If you are like me and need someone who is honest, Hire Drain& pump Services. If you are like me and wanted an expert who has modern equipment, Hire Drain& pump Services. Experts and very professional, Hire Drain& pump Services and ask for Chad
Thank you for preventing undue time and money wasted......And to think I almost dug up my entire front yard and I almost had to take our a home equity load for $10,000 if I had listened to that other contractor
THANK YOU Chad and Drain & Pump Services!!!!!! You are the best!!!!We will invite you to the wedding!!

COMPLICATED REPAIR OF SOURCE. LIVE, WORKED WITH TOWNSHIP OFFICIALS TO ROAD LINK SUCCESSFULLY AND ACCORDING WITH TOWNSHIP CONCERN.

Complicated repair of sewer lines, workers with township officials to repair line successfully and in according with township concept.