Paracca Flooring Inc

Very well. Estimation done quickly from 1st call. Install scheduled based on my time frame. Installation crew was timely, polite, and did a good job! Good guys.

Great. Lots of samples in showroom and a no pressure sales staff. A first rate job that ran about a half a day over. Friendly employees who treated our home with respect. I'm grading price as a C since I didn't get any other estimates. Paracca was our first choice based on a previous positive experience. The time between our acceptance of their proposal and job start date was approximately 6 weeks. They started the job on time.

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Paracca did a great job. They were competitively priced, on-time (yes, I said ON-TIME) with the projected start/completion dates. The crew showed up every day between 8-8:30 & worked full days completing the tasks on the timeline. The craftsmanship is terrific & the crew's ability to adjust to surprises along the way was terrific. I have had a lot of work done on my house, but this is the only company that has planned so well that they actually finished in the time that they said it would take. I would absolutely hire them again and recommend them to family/friends.

Completed sucessfully

Very well. The sales staff was nice to deal with. They let us take various samples home without any sort if commitment on our part. Their price for the work was about $250.00 less than another well known business in our area. (This was for the exact same carpet and pad.) They quoted their price without playing any games, while the competitor finally arrived at their price after finding other "discounts" we were magically eligible for. The only things we had to do in preparation for the install was to disconnect the TV and remove any small items from end tables. They moved everything, did the install, placed the TV and furniture back in the room in the correct locations, cleaned up and hauled away the old carpet and pad. The workers were personable and respectful of our home.

unknown

We are very pleased with the new carpeting we received from Paracca. The sales process was slow on our end, because we had never purchased carpet before. We researched online, called three providers, and waited for estimates from all three. In addition, the carpet had to be installed twice as the first set of carpets had a color defect. Paracca responded to this issue quickly and we had the second set of carpet installed within a couple weeks. Kudos to them for the customer service.



The most difficult part of purchasing carpet is understanding exactly what you are getting. We used a website called howtobuycarpet.com, and this website goes into great detail regarding the types of carpet, and carpet specifications to seek.



We were surprised to find that none of the companies that provided estimates made it easy to compare their products, as none had the carpet specifications readily available (others tried were Young Floor Coverings and Nest Expressions). Some said nylon was the best, others said P.E.T. was fine for our use given it would be lower traffic. No one provided the pile height, pile density or face weight stats that the carpet buying website suggested were necessary to effectively compare products. These stats ultimately help you determine how long the carpet will last - though I expect our carpet to last approx. 10 years. 



We ultimately chose Paracca based on price - but we nearly went with the middle bid for a few reasons:

1. Paracca's flooring estimate did not initially list the square footage. When I requested this information, their square footage estimate was 25 sq ft higher than my own measurements AND the other two estimates (not great when paying by the square foot). However, their total cost was still cheaper than the others. As expected, we have over 20 sq ft left over from each installation.



2. During our research process, and after we received bids, we tried to compare nylon carpet cost to PET with Paracca. Both Paracca estimates were priced exactly the same (to the penny; though I believe the Nylon was not as thick/high). The other two providers were approximately $0.75 - $1 sq ft more for nylon. I thought this was strange, but since we were not planning to use nylon given lower traffic, we let this go.



3. When describing the products in their bids, Paracca used the exact name of the carpet, without ever attaching it to a brand. For instance, our quotes included names such as Appealing Endeavor, New Chapter III, Enticing Objective and Awesome (Nylon). I thought they were making these names up, and had to search online before I found that Mohawk had specific carpet styles with these names. It would be nice to see the carpet brand in front of the name of the style.



All in all, there is still a shroud of mystery with respect to the specifications of the carpet we purchased, but we are pleased with the service and product that Paracca provided.

unknown

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We have used Parracca before and we're very happy. They are prompt, friendly and very fast. The sales person took a lot of time with us and came up with a really cost effective wood to match the style we were thinking of. The installers worked very quickly and the whole process went very quickly.

No problems at all

Salesperson was knowledgeable and quickly found the material I was looking for.  This was the only floor installer that had the ability to remove the old slate confidently and able to give me an accurate estimate for the work.  I asked three different installers who refused the job for fear of what they may find once the tile was removed.  Paracca knew exactly how the old floor was installed and knew exactly how to remove it without any surprises.  I could not be happier.

Good job

They were professional, courteous and highly responsive. Their workmen were punctual and did an excellent job. I am planning another flooring job and will definitely contact them for a quote.

They have a lot of experience so they do a good job. They have experienced workers and tile layers. The staff is helpful and friendly.

The crew showed up a little late each day, which was fine except they made way to many smoking breaks in my opinion and some of the crew would go elsewhere during the day or on one of the 5 days it took to complete when they had quoted 3.  Also had to mention more than once to not smoke near the open garage or any of the doors.  The head installer was reasonably good, although, it became apparent that he was not the most experienced installer even on his own crew.  Many of the worst boards were laid in the most conspicuous areas in the major hall and walkways.  When I mentioned this, he said that it was difficult to determine that as it was being laid out and if he did lay it out more carefully, he would need more wood.  I explained that that would be fine, since we want it done right, but he continued to lay it down his way.  Overall, the intstallation was satifactory and the things missed in the week of install were rectified by a seperate visit from their guys who cut some doors that were sticking and replace some of the worse boards they had laid down.  The product has lasted fairly well and still holds together during the cahnge in seasons.
Now, the story goes bad when I try to get some service after the honeymoon phase is over.  A few weeks after the install I notice a board under the sliding glass door in the kitchen has slipped back under the sliding glass door.  I call Paracca because I also want an estimate for a backsplash in the kitchen.  They say that the estimater can assess the floor better and then we can schedule a repair.  I get the estimate and the guy says its a simple fix and he will let the office know to schedule a guy to come out with a nail gun.  A few months pass and the area in question that is covered by a dog bed is forgotten.  We have the backsplash done for one more day than estimated because I have all the time and patience in the world for slow work apparently.  During the backsplash install I am in contact with the Cranberry store about various issues and I again ask about this repair.  They keep telling me that the "girl" in charge of scheduling will give me a call.  Never happens and I continue to put a call in every few months to have someone out to no avail. 
Then, after all this time, I decide to give them another chance to install carpet.  I have the estimater out and show him the board repair that needs to be done and he says he will have them send a guy.  Never happens and after all this lack of response, I smartly decide not to go with them on the carpets and go with their competitor for the whole house.  They actually dont call me about the estimate until over two months after it was measured and I have already put in their competiters carpet.  Needless to say, it is now many months past and I put in another call to fix the board and to get a quote on another repair in the powder room  The girl says she will have to call me back with a schedule.  She doesnt call so I call her about three weeks later and she isnt in.  By this time I share with this other person, my frustration and she assures me that the girl will call me back the next business day.  That next business day comes and goes so I call the following day and the girl is too busy on the other line to take my call.  Again, I share with the alternative person my frustration.  Finally, I am connected with a Paracca and after a few minutes I am given the information I need.
I have decided after this to have my GC take care of the board and replace a few boards in the pwder room since I cannot wait another year or whatever to have this work done.  Their estimates are low for a reason.  You get what you pay for and I have since found I could have had my GC do my backsplash for about a 1/4 the price!!

We talked to a few different salesmen at Paracca to get some ideas and prices and they were all very helpful while we decided what we wanted to do. After talking to 2 other flooring companies Paracca was the most helpful and also had the best price for what we wanted done.  Both crews that came out- one did the hardwood and the other did the carpeting - were very professional and completed the work to our total satisfaction.  They were on time everyday and put in a full days work.

Excellent!

When I first went into the show room to make selections, everything was smooth and quite easy. The salesman was helpful and did much leg work to help me find what I was looking for.
The following week an employee came to measure the rooms. He was quite polite and professional. With in a couple days, the salesman contacted me and emailed the quote.
The next business day went to sign the contract and put half down to have the product ordered. At this time we scheduled my install to begin at 8am on 10/20/2011.
I was not aware the installer was going to be a sub-contractor and this is when/where the experience started to go, slightly, downhill. The day the project was to begin, the sub-contractor installer called me an hour and 5 minutes late saying he will be here shortly. So approximately 915 he shows up. At 1230, or so, he takes an hour for lunch. When he returns, he says this will end up being a two day job since he only brought one other person with him. He also mentioned he would be leaving early. Shortly later, the man helping him said they was leaving to do a 'tear up' for another company they contract with. So my one day job has now become two and I will need to make adjustments to my schedule. Before he leaves for the day, we ask him what time they will be back tomorrow. He clearly states between 8 - 815AM... and he prepares to leave after working from 915-3pm, and also was gone an hour for lunch during this time. Not even 5 hours of work. During this short day there was damage to my dining room wall, paint scuffs along the table and damage to the master bedroom furniture. All which he tried to hide and never told me about. I found on my own while he was still here and I was straightening up.
The next morning comes and the project should be completed. It gets to be around 8:50 and there is no call from the subcontractor. So I call the salesman at Parracca's. The subcontractor claimed to the salesman that he would have been to my home around 845, which could not have been correct, it was already past that time. Besides lying about the start time and where he was at 845, he also lied about leaving the day before to do another job. If he was not leaving for another job, why did he only work 5 hours?
Finally by noon time on the second day it was obvious my carpet was not being completed on that day either. The salesman man said the soonest he could get another installer would be the following Wednesday. Six days of bare carpet strips / exposed nails and main areas with only padding and the nail strips. Well, ok, guess that is when it will have to be. It was when the other owner of the property stopped in to see Mike Parracca that the day was changed to the following Monday which at least completed the job sooner.
Come Monday, Parracca send an installer who has worked for them for over 30 years and another man. They did an excellent job. Nothing was damaged and was a pleasure to have in my home.
Had the sub-contractors not been involved in this transaction, all would have probably been perfect. But when you send a sub contractor who does work for several other carpet companies as well as work on the side for himself. He is going to take on as many jobs as he can, at once, to secure the money for that job. If it had been an employee of the company I hired from the start, they would have been here on time, stayed and completed the job and not carelessly move my items causing damage to them.

I went to Parracca expecting to pay more money. However, I was willing to do this to receive a professional job / service. This is not what I received from the sub-contractor. Having him sent to do the job cost me wasted days, damage I had to repair and/or pay to have repaired and a home with only padding and nails on the floor for days. I could have saved some money and went to a fly by night or box store to receive this type of service/ install.

Over all, I would definitely recommend Parraccas. And I do intend on hiring them again. However, I would check before hiring if it will be an employee or sub-contractor doing the work.

The workers from Peter Parracca & Sons Inc. Company were very knowledgeable.  They were polite.  They took care of all parts of the house and were very careful with everything.  I would use them again in the future.

Everything went extremely well and I would use them again in a second. They are professional, reliable, and they clean up after their work.

They did a really nice job. The floors are gorgeous. They cleaned up really nicely too. In the kitchen, there were two floors of linoleum. They had to take both of those up. In the hallway there was marble tile, and they had to take that all up. It was quite a bit of preparation to get the work done. It was neat, it was clean, and they were very aware of my furniture and my things to try to protect them as much as they could. I would tell others that using them would be good.

They installed my original carpeting, hardwood flooring and tile in my house sixteen years ago when my house was built. It never occurred to me not to like them as they did the job for me. They were one of the companies that would move my furniture in and out to replace carpeting. I liked them for that because I did not have to move a thing. They took about less than an hour to finish the work. I didn't care about how long they took to do the work. All I cared about was the quality of their work. They have always been good and have always made me happy. I have a huge kitchen which is 20/30 feet and rooms. All of them have hardwood flooring and I could not be happier. I am glad that I used them. I used them to do my house when it was built and they did not have any negative remarks about them on the web.

They replaced all the carpet in our 3 story house. It was a pretty big job. The experience went well. They were recommended to us so we worked with them. They were cooperative. They did a very satisfactory job.