Housemaster

HouseMaster's home/WDI inspector failed to identify a serious termite infestation that we didn't discover on our own till a couple days after the closing. A previous inspection for another potential buyer had identified the infestation and recommended treatment but the seller and her agent failed to disclose this information to us and we are now in costly litigation. Housemasters, #1 Choice Real Estate and the agent, Joe Kandala, all refuse to accept responsibility for their actions. Home Buyer Beware! And seller's too. Who wants to hire an agent who will help you do something unethical you will pay the consequences for later? And don't just rely on your buyers agent for recommendations as we did either. Do your own research. I sure wish we had as we the cost of that substandard service is mounting way beyond the inspection fees.

Our Inspector from Housemasters was named Scott. He is a wonderful person, genuinely professional, polite, and thorough. We hired Housemasters to inspect the house we were buying, because the buyers of our prior home hired them, we met Scott at the inspection, and thought very highly of him. We requested him for our new home. He was wonderful, no complaints! HOWEVER...ands far as the company, we paid $510 for the inspection the day of inspection. Check was cashed 3 days later. THEN 3 months later we receive collection notices from Housemasters stating we need to pay our bill since it hadn't been paid at closing. Once again, we already paid, check was cashed/deposited by Housemasters. We called several times with proof we paid, and had bank statements showing it was paid/deposited the week of inspection, with no response. When someone did finally return our call, it was looked into and they admitted they did receive payment. Our concern is that some people would have paid a second time, upon receiving the collection notice/bill. The notice was even handwritten note on it stating we didn't pay. This is a concern and even though it was corrected it was startling to receive a letter like that. Very unorganized company as far as billing/payments. Use caution!

1. I needed an inspection done quickly to satisfy the buyer prior to selling my house .  Scott  was prompt, professional, and very knowledgeable. He explained every point in his report to my satisfaction.  He provided a list of qualified EIFS contractors (not associated with HouseMaster) and returned on VERY short notice to re-inspect the work performed.  During a tense time for me, he went out of his way to re-assure the buyer that the contractor (with whom he had no connection) had done a good job. His final report satisfied the buyer and the sale went through without a hitch.

DOUG WAS VERY POLITE AND DEPENDABLE. HE SEEMED TO BE FAIR PRICE-WISE.