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DirectBuy of Pittsburgh North and East
Acoustic Ceiling Tiles Install, Major Home Repair (General Contractor), Bathroom - Remodel,
About us
Additional DBA - Inflation Breakers, DirectBuy.
Business highlights
54 years of experience
Services we offer
Through DirectBuy our customers can purchase nearly anything for their home without retail markup. We work with over 700 name brand manufacturers and in most cases we have access to their complete product line. Additionally we offer professional design services and installation from qualified contrators.
Accepted Payment Methods
- CreditCard
Reviews
4.04 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 25% |
Showing 1-4 of 4 reviews
Robert P.
Jul 2015
.
Response from DirectBuy of Pittsburgh North and East
"Thank you. It is always a pleasure working with you and I hope that you have a great Christmas."
Daniel S.
Aug 2013
By joining Direct Buy we saved a ton of money on the cost of the materials for the bathroom project, and the contractors they recommended were great. We've purchased a few other items for our house since joining, and have been shocked by the savings from the retail stores. We are very pleased with our experience with Direct Buy overall. Everyone there has been great to work with.
Response from DirectBuy of Pittsburgh North and East
"Thank you for the review. We always do our best to take care of every member and help them get great products at the best price. Let us know if there is anything else that we can do to help you. When you are ready to replace the carpet that you have been talking about we can get you in touch with some great installers."
Katherine K.
Mar 2013
We arrived at the showroom, and were offered coffee or tea, then an initial sitdown evaluation with one of the representatives.
We then went into a TV meeting room, where other potential customers were also present. As soon as we sat down, another presentation was given, this time by the manager. After viewing the first part of the video, the manager discussed how we can save a lot of money by becoming members, and avoid paying and quot;retail dues.and quot; He then presented the rest of the video, which covered the cost of membership.
Apparently, to join for 3 years (there is no 'one year option' available when joining), you have to pay $4541 (which, of course, can be paid over a period of time!) Membership after that for each year varied, but was +/- $200 -- individualized per member.
Then came the hard sell. We ended staying there from 7pm to 10:30pm to listen to what sounded good on paper UNTIL the price of membership and terms and conditions were revealed. I had gone in there with an open mind, thinking that if the membership was no and gt; $150/year, then it might be worth it to be able to buy at such low costs. I was dumbfounded, however, when the truth was revealed.
On top of the hard sell, potential customers have to make up their minds right there and then at the showroom. One is not given the option to go home and think about it for a few days before acting on it. If you turn it down, you are not and quot;invitedand quot; back again at any time even if you change your mind.
We were never given the promised tour of the showroom, and were not able to view their catalogues for price comparisons (except for the one page that was shown @ the video session.) We did receive the tablet, so that was the only positive thing I can say about this experience.
We then went into a TV meeting room, where other potential customers were also present. As soon as we sat down, another presentation was given, this time by the manager. After viewing the first part of the video, the manager discussed how we can save a lot of money by becoming members, and avoid paying and quot;retail dues.and quot; He then presented the rest of the video, which covered the cost of membership.
Apparently, to join for 3 years (there is no 'one year option' available when joining), you have to pay $4541 (which, of course, can be paid over a period of time!) Membership after that for each year varied, but was +/- $200 -- individualized per member.
Then came the hard sell. We ended staying there from 7pm to 10:30pm to listen to what sounded good on paper UNTIL the price of membership and terms and conditions were revealed. I had gone in there with an open mind, thinking that if the membership was no and gt; $150/year, then it might be worth it to be able to buy at such low costs. I was dumbfounded, however, when the truth was revealed.
On top of the hard sell, potential customers have to make up their minds right there and then at the showroom. One is not given the option to go home and think about it for a few days before acting on it. If you turn it down, you are not and quot;invitedand quot; back again at any time even if you change your mind.
We were never given the promised tour of the showroom, and were not able to view their catalogues for price comparisons (except for the one page that was shown @ the video session.) We did receive the tablet, so that was the only positive thing I can say about this experience.
Response from DirectBuy of Pittsburgh North and East
"[member name removed], Thank you for the feedback. I remember working with you and Steve the evening that you came in. I am sorry that you did not feel as though we could have helped you or that we mistreated you on your visit. I was under the impression that you left very happy, just that you wanted to continue buying through retailers. Many times when members remodel a kitchen they tell us that they save far more than the membership on the one project. Remember, we do not make a profit on the merchandise, just the membership. If you go to a typical retailer to complete the project the retailer is likely to make more than the membership in retail profit and you will continue to pay retail markup on all future purchases. At DirectBuy, once you cover your membership cost in savings, you would no longer need to pay retail markup. Upon your visit you were welcomed to look at any pricing that you wanted, but I do not recall that neither you nor [member name removed] asked to see any pricing. We do have several memberships, including trial memberships that are significantly less expensive, and allow folks to give us a "trial run" before completely committing. Unfortunately, if I recall correctly you were not interested in hearing about the other options. I am sorry that I did not fully explain to you both all the options so that you would have been able to use the DirectBuy services. If you have not yet remodeled your kitchen, even though I cannot offer you the products at the factory price, I would be happy to have our designer work with you on a design and recommend you to some excellent retail services that I know. Also, I can recommend you to some fantastic installers that can assist you with whatever cabinets you select. I apologize for not assisting you as best I could and not giving the ability to utilize our service."
Donna T.
Jul 2012
I'm very pleased with them and I did not have any problems or complains about the products I bought from them. I saved a lot of money because of them and the people who work there are very good.
Response from DirectBuy of Pittsburgh North and East
"[member name removed], Thank you for the feedback. We strive to find the best products for our members and with our business model, where you pay the factory's selling price, you nearly always get the best price. It has been a pleasure servicing you all these years and hopefully there are many more ahead. Don't forget about your membership when you need the services to install the products. We have expanded the services that we have to include the design and installation of many products such as kitchens, windows, floor coverings,etc."
Licensing
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FAQ
DirectBuy of Pittsburgh North and East is currently rated 4.0 overall out of 5.
DirectBuy of Pittsburgh North and East accepts the following forms of payment: CreditCard
No, DirectBuy of Pittsburgh North and East does not offer free project estimates.
No, DirectBuy of Pittsburgh North and East does not offer eco-friendly accreditations.
No, DirectBuy of Pittsburgh North and East does not offer a senior discount.
No, DirectBuy of Pittsburgh North and East does not offer emergency services.
No, DirectBuy of Pittsburgh North and East does not offer warranties.