BLAKELEY TILE & MARBLE

As described above. I would not use Blakeley Tile and Marble again and would not recommend them to other individuals. There costs are not comparable to other tile and marble sources.

The proprietor was very personable and helpful offering suggestions and input during the job estimation. We later received an estimate, and shortly thereafter, went to the business' location to further discuss the estimate and review/select materials. During that visit we agreed to have Blakeley to do the work and agreed on timing for when the work was to begin. On the agreed timing, workers for Blakeley showed up at our residence to drop-off the select wood flooring to allow it to acclimate prior to installation. At that time, the workers also begin the removal/installation for the additional work not covered in the scope of what was to be performed in their capacity as a sub-contractor, for the insurance claim work. I walked through the work areas with the Blakeley proprietor and he expressed that they would put down shoe molding in the bathroom versus removing the baseboards, cutting the tilework to the drywall and reinstalling the baseboards. We discussed the option of having shoe molding also installed throughout the rooms where non-claim work was to be performed. Shortly thereafter the Blakeley workers begin the remove/installation work on the damaged claim work area (hardwood removal/replacement). After the aforementioned work was completed, we inspected the work and were pleased overall but have a couple of concerns in areas we wanted to address. I mentioned the concerns to the proprietor and we agreed a day/time to meet at my home to address the issues. I showed Blakeley the rise/drop of the damage claim floor and also showed him a couple of areas of crude measurement/cut/installation of tile work in the non-damage claim flooring. He stated the damage claim flooring concern wasn't a big deal, it was within "code" and since they don't level floors, but merely install them, with some minor leveling effort, there wasn't anything they could do about it. He mentioned maybe the loadbearing wall, floor joist, or many other factors may be causing the issue and came across very defensive about the work. I commented my concerns weren't about the abilities of his guys but just things we wanted to have resolved. His comment about the concerns I raised for the non-damage claim floor was that the tile cuts were perfect (even though I could see clearly a 1/4 gap through to the sub-floor). He mentioned he couldn't work like "this", that he should take his workers, materials and leave the job. He proceeded to walk out of the house and I immediately followed to talk further and reason with him. Our conversation was interrupted by my wife and I asked him to please wait while I talked to my wife. I returned to continue my conversation with him but he had left. I called the Project Coordinator to inform him of what occurred, and told him that I no longer wanted Blakeley to perform any work at my home. Within a day or so, Blakeley workers returned to finish the work they began, remove their materials and leave the job.