Compusolve USA

Compusolve returned with my so-called laptop and it appeared repaired after I used it briefly. I paid them with a credit card. After using it after they left, it was clear the repair was not complete. They returned and took my laptop. I never saw it again. And I never got a refund. Worst business experience I've ever had. I've reported Compusolve to the Pennsylvania Attorney General and the Better Business Bureau. The inability and excuses they displayed were remarkable. Hard to imagine this company continuing in business.

The problem was not fixed the first time or the second time on top of realizing that the first representative of the company pocketed payment personally.

My hard drive was messed up when the PC power was shut down before the computer had shut down.
The vendor was supposed to try to recover files from my hard drive.
They said that they recovered some but when I got my computer home I found that they had accomplished NOTHING.

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We have previously used Compusolve to diagnose and repair various problems over the years with several of our computers, and we had no reason to expect any different outcome. Unfortunately when a company grows larger, as in Compusolve's case, some things such as customer service and attention to detail fall by the way-side...
We were having a problem with the OS on our Windows PC, and I contacted Compusolve to send a technician to diagnose and repair the problem. The tech who was sent was a familiar face since he'd been someone with whom we had worked with before. He was, as always, courteous and friendly; He asked a few questions and he set about repairing the issue. After several hours, he said that we shouldn't have any more problems, we paid him and he left. The very next day, upon machine start-up, the problem had reoccured, but my wife didn't mention it to me until the next day. I called Compusolve, explained the problem, and they said they would send another technician. After he arrived, and we told him what the problem was, he said that it was likely a hardware issue and the machine would need to be taken back to their shop to be diagnosed further. We asked him if it were likely that the problem had been hardware related from the beginning and he said "yes", which made us wonder why the original tech claimed to have repaired something that wasn't in fact repairable on-site.  So, essentially I paid $160+ for nothing for the first visit, and then to compound the problem, the second tech insisted that I pay a $50 diagnostic fee. When I told him I was told that their work was guaranteed, they claimed that service charges are always charged even to diagnose a previously (but incorrectly) diadnosed and alledgedly repaired item. So essentially I paid $220 for Compusolve to waste 3 hours of my time and not repair my computer.
I may have used them in the past but based on this episode, very unlikely I will ever, use them again...

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When I called originally, I spoke with one of the technicians to describe the problem. He suggested I try to set up a second homegroup and to call back if that didn't work.  But if he couldn't tell me why my new computer couldn't connect to the existing homegroup which was already connected to several devices, I got concerned that setting  up a second homegroup might corrupt the working one.  So I called back and asked if I could schedule him to come out. The woman who answered the phone told me that the person I spoke with was strictly phone support, but that their outside technician, Eric, should be able to fix the problem.  So I scheduled an appointment for Eric to come out.  When an emergency arose, I called to reschedule Eric.  But at the newly appointed time a completely different technician appeared.  After about 2 or more hours, he hadn't fixed the problem, and didn't have any idea why he couldn't fix it.  I asked him if there was anyone in his company who he thought could fix it., and he told me Eric - the guy who i thought was coming in the first place.  I asked him for his business card and to speak to Eric and find out if Eric might know what it could be.  
A couple days later, I tried emailing the technician to find out what Eric had said.  The email bounced back.  I tried to resend.  It bounced back again.  So I called Comcast to find out what the problem was with my email.  I spent a couple more hours on the phone with Comcast.  They couldn't find a problem.  So I called CompusolveUSA back.  The woman who answered the phone asked me what email I was using.  I told her it was the one on the business card I had been given just a few days before, and spelled it for her. She told me to try another one that she gave me.  I asked her - twice - what was wrong with the email that was printed on the business card I had been given. She refused to answer my question and just told me to try the one she had given me.  
I emailed the technician at this second address.  This time, it didn't bounce back, nor did I get an undeliverable message.  Nonetheless, several days later, I haven't received a reply.
What kind of tech company sends the wrong tech out to do a job?
What kind of tech company lets their technicians hand out business cards with a bad email address?
What kind of tech company refuses to acknowledge, let alone apologize, for their mistakes?
What kind of tech company charges for mistakes?

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They were excellent.

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Everything went very well. My computer problem developed on a weekend. The computer was blocked from use totally. I contacted CompuSolveUSA  on Sunday at 8:30 am. We discussed the situation, and it was determined the problem could only be resolved by bringing the computer into the shop. On Monday morning, Ross stopped by our home to disconnect and pick up the computer. On Wednesday morning, Matt returned the repaired computer, re-connected everything, tested everything out. We're really happy with the results. We had a real emergency; we were "dead in the water". My wife has a small business and we're very dependent on that computer. At first, the pricing might seem a bit high, but the $20. coupon was applied and I understand Mark had made a lower price adjustment. When one considers time for pick-up, shop time (around 3 hours), and drop-off/reconnect, I would have to say the repair was a good value.

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They're really good.  They warrant the work for 30 days. 

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I called Compusolve, they answered their phone right away and I scheduled an appointment for Friday, February 28th at 4:00 p.m.  I received a phone call prior to the scheduled appointment time informing me that the computer technician was stuck and couldn't make it.   In Compusolve's defense,  they did reschedule for the next day and that appointment was kept.  I was okay about it because it was late Friday afternoon and I wasn't really sure how long it would take the guy to resolve it and I didn't want the appointment to interfere with my Friday night plans.  The bottom line is that all the problems were resolved, the computer tech knew his stuff, he was polite and professional and was willing to give me some tips on how to prevent future security breaches.  My son reports that his laptop is running more efficiently now, his email account was successfully restored, the laptop firewall and all system processes were turned back on, and the trojan virus and all nasty malware were removed.  He's happy, I'm happy, and he didn't have to shell out a fortune to resolve it!

Recently, they distributed coupon/flyers in my neighborhood for Compusolve.  Even though solicitations are not supposed to be allowed here, Compusolve provided the exact service I needed.  And, since they have other excellent reviews on Angie's List, I figured I would contact them.  When I called, I was able to get scheduled the next day I would be working from home.  So everything was set. And the $20 coupon helped too.
Dustin arrived exactly on time and got directly to work.  I had called specifically for the printer setup, but while he was here I asked to to see if we could get my large 24" monitor to work with my laptop.  It does work, but evidently the graphics driver in the laptop doesn't really support the monitor.