"Hi Mike, We appreciate your feedback and are sorry to hear you're dissatisfied with our services. Your primary reason for having us out was to resolve water intrusion in your basement, so our main objective was to manage the water in that area via our dual pressure relief system to create a safe, dry space. Per industry standards, the water collected by the system must be discharged somewhere. In your case, we directed it to a pop-up emitter approximately 20 feet from the house which is a common and effective method in most situations. However, groundwater conditions and water tables vary greatly from property to property, so it?s not possible to predict how much water will discharge over time or how well the yard will absorb it. When you expressed concern that the yard wasn?t handling the discharged water, we sent a technician to assess the situation and explore alternative options. Seeing the creek nearby, he recommended extending the discharge line to empty into it. However, because the creek is roughly 100 feet away, this solution would require additional piping/fittings and a significant amount of labor to complete, which is why a separate estimate was provided. Had this extension been completed during the original installation, it still would have incurred an additional cost, and if the pumps weren?t discharging as frequently, it may have been an unnecessary expense at that time. We're always willing to work with our customers to find solutions and we regret that you're unhappy with how things turned out. Please feel free to reach out if you'd like to continue the conversation."

"Hi Hernan! We are happy you are satisfied with our services! If you need any future work, please give us a call, 800-700-9171."

"Todd, we?re very sorry for the issues that you?ve experienced. The work was originally anticipated to take longer, but as you know, we had a crew of approximately 30 guys completing every aspect of the job simultaneously and at the time, you seemed pleased with this as you wrote that the crew was ?efficient and quick? on the post-job survey. While we admit there were some unanticipated issues, we have stood by our work and have returned to address everything that we could thus far. We understand that there is further discontent and have been working with you to come up with an amicable solution; however, the disputed payment has caused a significant delay in reaching any kind of resolution. We remain committed to working with you and hope to resolve these issues and find a fair outcome for both parties."

"Paul, thank you for a great review! We're very happy to hear that Brett and Mac provided a thorough inspection and clearly explained the repair process. We take pride in having a knowledgeable and efficient team, and we're glad they left such a positive impression. Thank you!"

"Thanks for the great review, Tanya! Your recommendation means a lot to us, and we appreciate the opportunity to work with you. Please keep us in mind if you ever need anything in the future!"

"Ken, thank you so much for your thoughtful review! We're thrilled to hear about your positive experience with our company. Our inspectors and crew strive to provide best service possible and it's wonderful to know that their hard work and professionalism exceeded your expectations. Thanks again for choosing BWS to protect your home!"

"Irina, thank you for leaving your kind words about our install. We are thrilled that you are happy with the project completed. Please contact us if you need anything in the future."

"Felix, thank you for taking the time for provide us feedback. We are glad you are happy with the work. Please reach out if you need anything in the future."

"Joan, thank you for letting us know how we did. We are pleased to have met your expectations, please reach out if you need anything in the future!"

"Rachel, thank you for you for leaving a kind review about our work. We are sorry not enough information was included with the installed sump pump. If would like any further documentation we can give you, or even just to ask a few questions about the pump, please call in to our main office to speak with our service department. Thank you again for being a customer!"

"Steven, We appreciate your kind words about our install. We apologize for any inconveniences caused by the work and we thank you again for cooperating with us for a prompt resolution. Please reach out if you need anything in the future."

"Robert, thank you for taking the time to leave a review. We are thrilled to know we met expectations and that our pride with our work shows. Please contact us if you need anything in the future! - Deborah Klinger"

"Kerry, It's great to hear that your project went smoothly and that you had a positive experience with the installation of our system. Clear communication, punctuality, and a clean work site is what we strive to accomplish and are thrilled to have met those expectations. If you have any more questions or need assistance with anything else, feel free to reach out!"

"Tova, Thank you for letting us know how we did. We are thrilled to have met your expectations. Please reach out if you would need anything in the future!"

"Giovanni, we are sorry to hear of your experience with our company. We leave proposal reports detailing what we would be completing with our free estimates when we visit homeowner's properties. A representative from our office spoke with you when you called helped to clear up the confusion regarding the proposal report."

"Mohit, thank you for leaving us a review!"

"Frank, thank you for your kind words about our company!"

"Michelle, thank you for sharing your positive experience with our basement waterproofing specialists. Clear communication and transparency are essential to us, and we are glad that our team was able to meet your expectations in that regard. We are overjoyed to hear that you're very happy with the entire project and that you are now free from water issues. Please contact us if you need anything in the future."