Vic's Carpet Dry Cleaners & Dyers

"In response to Mrs [member name removed] claims about our price. Not sure if she read her invoice correctly. We not only cleaned her stairs and family room that were off white carpets, we also needed to treat them with stain treatments,like Benefact, Micro ban, Deodorizer, Enzyme Digesters, Urine Pre-Conditioner, and an Acidic bath for the pet stains throughtout her carpets, along with some discolorations. We also DRY CLEANED two chairs and two ottomans, since her grandson had spilled liquid on the pieces. The price that was charged was fair for the amount of work and chemicals that were used to make her carpets and upholstery look almost new again. What's upsetting about this, is that instead of calling my office and asking to speak to me to explain all of what was done, Mrs [member name removed] felt it necessary to write something derogatory about my company when all she had to do was read her invoice that was left for her because when she sent her payment in, she also sent back the invoice explaining all that was done. So the charge was not just for one room and steps, but also pet treatments, and Upholstery Cleaning."

"To respond to the member's comments. Unfortunately we can not guarantee the exact time of arrival when we schedule a job due to unforseen conditions on the road. Upon arrival, Vic inspects all areas that are to be cleaned, and he then gives the customer his recommendation of the cleaning. He then makes the customer aware of the problem areas and damages, and lets them know what he can help with and what he can't help with. The member was told before hand that the sofa had white stains that were apparent before cleaning. Vic told her that he could not promise that these stains would come out, there was also a big white stain on the reverse cushion that Vic pointed out to the member, and that she was un-aware of this problem. She stated don't worry it is an old piece, just do the best job you can. As for the square footage of her carpets, she had told me during the intial phone conversation that she had 1300 sq ft, Vic measured with a measuring tape and the member had 90 sq ft more and was priced accordingly. I do not know where the member states that we gave her a price of $50.00 to do a flight of stairs because that is not in our price structure. The member was given a phone quote and was told that the price could change if there was less or more square footage. The member failed to mention that she also added some extras that would bring her total bill up in price. We went back to the member home to see about the problem she was complaining about with the sofa, and had to let her know that these were the same problems Vic told her about before the cleaning. She had pre-existing conditions that we could not help her with. The sofa was already damaged before we cleaned it. It's a shame that the member gave us this review, that as far as we can see was not fair and appropriate for all the good work that was done."