Morrison Custom Concrete

"In response to the customer’s complaint above I’ve attached a Thank You letter we received from this client. "Just wanted to let you know how pleased I am with the garage floor. So glad that I went with Morrison's. The guys did a great job. The surroundings were well protected; trucks were parked at street level, just as you had said they would". FYI, "Two of the main reasons I signed your contract was due to your description of the job at the time when you came to give me an estimate and the submitted written contract" 1) "Description of the job- Explanation of "how" the job would be done, the importance of " why" the job would be done the way you guys do it, and making sure that all my questions had been answered". 2) "Contract- Excellent detail- very easy to understand. Number of square feet of garage, dollar rate per square foot and the total. In addition there were other items listed the same way, Knew exactly how you arrived at the total amount of money for the completion of the garage". "Believe it or not, some contracts that had been sent to me just listed "completion of garage floor" and the dollar amount. Did not specify how it was to be done, what would be installed and etc". "Total bill- $3,370.00, Paid $2,480.00 on 4123/ll. Final payment $890.00" "Attached is the final check of $890.00 for the garage floor". "Will contact you next year to have the walks & porch stoop replaced". "Thanks again for a great job Its plan to see how one issue can changes ones outlook. We take pride in all of our work and treat our customers with respect. We completed this project for the customer and there was a small hair line crack that was addressed with the customer. We explained to the customer prior to completing the work and after as it states in our estimates as well. During concrete curing stage sometimes a small hairline crack will form. We can only follow procedures known to help control or reduce these hair line cracks. Morrison Custom Concrete cannot guarantee concrete will not crack nor will any other reputable contractor guarantee this because this would be a flat out lie. We put in place the following measures to help reduce and or control shrinkage cracks as follows. We due in fact guarantee shrinkage cracks will not exceed 3/16” or proper repairs will be made as explained to this customer! Pour concrete on a 4" stone base. Use wire mesh pulled into the center as concrete is poured use a quality fiber mesh re-enforced concrete. install a rebar mat install fiber expansion joint where needed saw cut expansion joints as needed."

"Morrison Custom Concrete is up front with all customers and communicate well. We have 2 telephone numbers and two email address that we can be reached at anytime to discuss any situation and return all calls promptly. [member name removed] had a hard time understanding how rain delays a concrete project from being started. We are up front with all customers how any rain days will delay the start of a project and completion. We complete over 100 intricate decorative concrete projects including patios, pool decks, sidewalk retaining wall, outdoor kitchens etc each year. We are a very reputable high quality contractor and all work is completed in house. Serving your area since 1999. All projects are completed in order as we receive commitments from clients. Due to a raining season we will tend to run behind schedule on projects. Unfortunately we cannot risk the quality of our work just to complete a project. Our goal is to satisfy all our clients but a few are just beyond understanding our task when the weather is 100% factor in providing a quality product. Mark Morrison"